TEACH

I scheduled an appointment for a simple blow out. The student told me she wasn’t good at straight blow outs, so I told her a «wavy blowout» was fine. After an hour my hair was still soaking wet because she was only holding the blow dryer on the top of my head (my hair is thin and shoulder length – easy to dry). An unprofessional, hostile female instructor stormed up and was very abrasive to the student (and started screaming at the student working on the women next to me for not «combing the color through the hair») and then started screaming at me saying, «that I wasn’t clear with my instructions.» I informed her that I was clear when I booked the appointment, when I arrived and when I sat in the chair that I wanted a simple blow out. The instructor told the student to hold the dryer on the rest of the hair. She student was devastated and in tears, I told her not to worry about it because she was learning. I reiterated what the instructor said to hold the dryer on the brush and my hair would dry easily.
After another ½ hour of blow drying in which the student still kept the dryer on my scalp instead of all my head, the instructor then told the student to use a flat iron on my hair instead (not what I wanted) and told me that I should pay for it. The student proceeded to burn my hair to the point that smoke was coming out and my hair. After two hours, I asked the student if she could spray my hair because I had to leave. The student went to get spray and never came back. Another instructor, Nick Fradiani, Sr. never asked me how my experience was or bothered to look at my hair. He just physically charged me (he has to be almost 6ft and I am 5.1 and about 105 lbs) and began swearing at me and screaming at me (like some sort of street thug) and accused me of «not being supportive.» He told to me to, «get the hell out and don’t let the door hit my ass on the way out.»
Of course, everyone in the room was shocked because of how encouraging and patient I was with the student and how I asked her about all her life and pictures on her station, etc. to relax her I never received my blow out, but I was CHARGED for it. I called the owner of the salon and left a message that I wanted to talk to him about my recent experience at the school. He never extended me the professional courtesy of a return call. Now I have to go my salon to pay to have the burned hair cut out. All I wanted was a simple blow out. What a nightmare! Very unprofessional and hostile environment. No instruction or oversight with the students and, apparently, very little training or emphasis on customer service. Note to staff: It is not the client’s fault if the student can’t work a blow dryer, do a simple blow out, or burns a clients’ hair dead.