Frost Heating & Cooling

A couple years ago we had a Maintenance Contract with this company on our AC unit. The homebuilder had used Frost to install the unit when our home was built.
Last night we realized our AC was not functioning properly. I located the expired contract and paged the company. After a couple hours with no response, left a message at the office number. This morning, still no callback by 9:30 AM. Therefore, I called office again and Mr. Frost answered. He was nonchalant, seemed unconcerned and frankly sounded as if he were being pestered by a telemarketer instead of taking an inbound phone call from a former/​potential customer. Told me he would call back in ten minutes but offered no explanation as to why he needed to call back. Never heard from him. Naturally, he will not hear from us again either.