Lovell’s Window Repair Service

When I bought my home over ten years ago, I never thought much about the differences between my own home, and some of the homes that were build prior to Energy Star ratings and the green movement. I only knew that my house was relatively energy efficient and that’s a good thing for my wallet.
Last year, one of my dogs pushed something over into one of the windows in my house and caused a crack. I learned the lesson, of course, that one shouldn’t place large, toppling items near windows that they want intact, but I also learned that the manufacturer of my home’s windows (Atria) had gone out of business. Boo.
Here I was thinking that it would be as simple as calling any home glass repair person, but when you have special, low-​E, insulated glass windows, you have to call a specialist…
First off, I called my home manufacturer (M/​I Homes) to see what I should do. They explained that Atria had went out of business in 2010, and that not only was my window warranty kaput, but that I would need to shop around for a window repair service. They gave me a few folks to call, but my eye was immediately drawn to Lovell’s, as his web-​site had Atria in the name, and he had once been a service manager for the company. A good start!
I spoke with John Lovell and was pleased that he knew all about the floor plans in my development, and knew which window type off the top of his head (which he confirmed later). He only had to ask me if I had the plastic grids in the window or not (I did), and he came back with a reasonable quote.
After I’d saved up for the repair, I called, and a week later, John arrived, special-​order window in-​hand, and completed the work. He also took the time to explain what to look for when the seals break on the windows over time (mold and condensation between the panes of glass), and approximately how much different sized windows cost (both in parts and labor) to replace. Very helpful!
One thing that I had been worried about from the beginning was matching the glass in the existing windows and the replacement window. When I took a look at the new glass, it was an exact visual replica of the other windows. The plastic grids even looked the same, even down to the way they were attached at the sides. I know that when a company goes out of business, it’s sometimes hard to get original replacement parts, but John did a great job of sourcing replacement window glass that is a perfect match, which helps maintain conformity in the house, and keeps things aesthetically pleasing.
Overall, I am very happy with the work that Lovell’s Window Repair Service completed for me, in addition to their exceptional customer service. I will certainly be calling on this company when replacing windows in my home in the future!