Mystic Marriott Hotel & Spa

The hotel staff was nice.
The room on the second floor that I stayed in was clean, but has a problem with the shower. The water comes out off the tub spigot mostly and a little comes out of the shower.
The second floor last night was extremely noisy with parties. Not conducive to a good night of sleep. Not in keeping with the Marriott brand.
It was unusual that when I checked in the hotel staff did not offer a bottle of water or a snack. However, in my room were two bottles of water each marked with a price tag of $ 4. That seemed very odd to me.
Thanks.

My husband and I left a bad hotel experience in New London on Christmas Day and were warmly welcomed by the staff at the Marriott in Mystic. We made our way over in the morning, expecting to need to leave our luggage and come back in the afternoon, but the reception staff got us right into a clean, quiet room, sent up some bathrobes, and gave us complimentary breakfast buffet tickets. We actually returned the next night for the remainder of our four-​day vacation. Service continued to be fantastic throughout our stay. Thank you to the staff for being professional, friendly, and gracious.

I was in a party of 8 women that stayed at the Mystic Marriott this weekend. Everything was absolutely awesome. We used the spa at the Red Door and everyone was very pleased with the services they received. The Octagon restaurant was AMAZING. I am not a coffee drinker but for those that were they loved the convenience of a Starbucks on the premises. Everyone from the front desk to housekeeping were helpful, friendly and a pleasure to deal with. We also arranged to go to YOGA BY THE SEA for a private yoga class and Casey was amazing. Looking forward to my next visit to the area!!!

Ayyad K. Is correct. This place has gone so far downhill in two months as evident from other reviews posted here. The beds need to be replaced, it’s loud party time in the hallways at night (weekends) and nobody cares. The management company of HHM (Hersha Hospitality Management) phone number 646.833.1920 has no idea how bad things are in their hotel .
First off, at check in, 3 of us asked for a room with two doubles (yes, I know my marriott profile says king but I asked at check in for 2 doubles). I was assured the room I was getting had two doubles and a corner room. Great.
Issue 1) I get up stairs on the 4^th floor and it’s of course a king. You know what? I can deal with this little thing, right? I see there’s a pull out sofa for our daughter and we figured we use that. No sheets, not made up, no sheets stored in the closet, nothing, nada, nunca, zip! It’s ok. I’ll let the front desk know when I go down for a walk.
Issue 2) So I lay down on the bed and figure out the remote doesn’t work while laying in the bed. It does work if I put my feet at the headboard and head to the foot end of the bed but not the «normal» way. Weak battery? Not my problem, it shouldn’t have happened. In hotel world there’s a schedule of maintenance and it’s not being adhered to in this place. Are the back up batteries and issue in the smoke detectors too I wonder? Maybe. Not sure. So I did what anyone would do, I moved the TV 2 feet closer to the bottom of the bed. Dragged the heavy bureau with hernia and all.
Issue 3) line 2 blinks on the phone constantly. Cmon, another issue housekeeping couldn’t tell was happening? So when you «fix it» it stay off for 5 minutes then happens again. I unplugged the phone.
Issue 4) The pool key card reader to get in to the workout room was not consistently working. When I mentioned it as a problem the next morning they said it was my card so they reprogrammed it and guess what… it still didn’t work. The front desk overnight crew said it’s been happening to others and they know about it but when the Director of Operations, LIZ, was told she claimed it hasn’t been an issue and nobody knows about it including the head of maintenance. She wasn’t truthful because other front desk employees, a woman in the am made the comment it’s been happening a lot and they’ve been bringing people in another entrance. So the staff knows yet management is blind. They’re also clueless and LIZ is rude and told me I was wrong and cancelled my reservation for the remaining night. because I complained. There’s many more Issues too that I won’t list. So let me say this…
I’ve been in denial for years, I was wrong, I am wrong but thanks to Liz (the marriott manager). I now see the way. she’s she pointed it out and told me things I did not know. Rude people.
This is a teaching hotel not a true professional marriott, The food is lousy in the restaurant, the bar are and the management is second tier marriott professionals. The employees are afraid of management and it shows.

Let me preface this by saying that I have stayed in this hotel over 20 times for at least 3 – 4 nights a stay (only because its the closest hotel to where i need to be every week). I surely would not pay out of my own pocket to be here.
This place acts like a its a classy Marriott on the outside, but on the inside and when you stay there long enough you see how trashy and how poorely maintained it is (they know of problems but choose not to fix them because they think they can get away with it).
0 Star == Every week there is a struggle to get their internet working at subpar speeds… If your paying for «Enhanced High-​speed» then please expect 56Kbps, the hotel hides behinds their internet provider Sanofi (who are not very helpful in their support). I waiste at least 4 hours every week on this.
0 Star == Their TV-​Media configuration is schizophrenic… they give you HDMI inputs, but none of them actually work. Want to stream something from your laptop or your iPad to TV, no can do, the HDMI input ports are there to look pretty.
1 Star == GYM Workout is maybe good for people that like to run, but not for those looking for an all around muscle workout.
3 Star == Marriott Members Lounge, due to the lack of selection of food items
4 Star == Location (not many other hotels in the area)
4 Stars == the front-​desk team, pretty good responsiveness and flexibility 90% of the time. I have had some instances where i called in to get extended another night and front-​desk person said «absolutely not, no availability, we cannot do anything…», all i did was go online and book another night and called them back to get them to keep me in the same room… (either front desk person was not competent, or their system is so far behind technologically)
5 Star == The bellmen that carry stored luggage into rooms.
5 Star == Customer Service at the Marriott elite members lounge (the people that work there are really great)
If this place did not have the TV-​Media setup and internet issues, it would be a 3 star. Why would you cheap out on the basics here? If you are charging people ridiculous amounts for internet you should have the decency to provide them more than 56kps connection and at the very least an internet connection that does not drop every 30 mins to take a smoke break.

Worst Marriott ever! Made reservations several months before our stay. Arrived an hour earlier before check in at 4 pm. Made us wait till 430 pm for room. Dried blood stains on sheets! My husband fell walking from the UNLIT parking lot to hotel first night. In addition there were improper curb cuts. Very strange circumstances involved in making a report of situation. No compensation or amenity for inconvenience was offered for their negligence. Very disappointed with our stay!

The rooms aren’t the best, but they’ll suffice for the price. The restaurant, The Octagon, is worth the trip, for they have a great Breakfast every morning.

We enjoyed! Family of four. We have two little kids. They enjoyed the pool. Clean, and friendly service. Breakfast buffet was alright. Right off the highway and close to downtown Mystic.

For a hotel that was a DISCOUNTED $ 200 per night, I expected better.
After trying to find a parking spot, which there were not nearly enough of for such a large hotel, we finally got to our room. One of our key cards did not work the entire time.
There were dirty dishes left outside our room from the previous guests, which led me to not trust the cleanliness of our room, either.
The front desk was not very helpful. We asked for toothpaste and coffee pods (they only put ONE non-​decaf pod in our room). They told us we could buy toothpaste from them (No thanks, way too expensive hotel, I don’t need your $ 5 ounce of toothpaste that bad) and that they’d send up some more coffee to our room.
2 hours go by, no coffee. We call the front desk, «Oh we have to put in a work order, let me call my supervisor» What??? Finally about an hour after THAT call, someone comes knocking on our door with coffee.
I would expect this from a Motel 6, but not from a supposed «luxery» hotel.

We brought my 12 year old daughter and a group of friends for a sleep over. The staff was unbelievable. Aside from assuring the girls got the slightly larger corner room, the manager delivered a tray of treats and snacks and the staff making the pull out bed sang happy birthday. They made her birthday very special.
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We come to this hotel a couple of times a year and absolutely love it. Nice rooms and a great staff… what more could you want in a hotel?

Absolutely incompetent and beyond poor customer service. I booked a reservation over a month in advance and was looking forward to enjoying my stay at the Marriott, only to find the day of my check in they sent me a text message indicating there was an issue with my reservation and to contact them. The room was given away and we were forced to stay in some 2 star hotel as a result. No compensation or retribution for their error. I am absolutely disgusted with the poor customer. I cannot express my dismay. Awful, do not book with them.

Stayed this past weekend the bar service was very good. The next morning at breakfast the service was not as good. The server did bring coffee very promptly but didn’t come back for 10 minutes to take our order. The table next to us with a different server was seen several times during our wait, the server did say she would remind our sever we were there? I must admit though the bill came before we were done. that he remembered! The room was almost very clean, the duvet had a faded red spot on it and was still on the bed. Also a pubic hair, not ours was on the sheet. The toilet water pressure was really low and the toilet did not discharge completely.
Also, on checking my statement on line with our bank, we had a charge that no one could explain, I’m waiting n my monthly statement to see if the Hotel corrects it.

Came for training hosted here. Accommodations were clean, modern and comfortable. Pool and gym were well maintained. The food provided for the event catered by the Marriott was ehh. I’d probably come back if I was visiting Mystic.

I’ve never had a bad experience at a Marriott until my recent time in Mystic. The bed was horribly uncomfortable… I actually moved to the floor to an attempted better sleep. The pool will littered with hair and lots of it. The staff at the front desk were not helpful to the two requests I made and the servers in the restaurant and bar were much to busy to provide good service.

Excellent hotel and staff. Even the housekeeping staff and maintenance staff have good customer service. Had a king bed room and it was very clean and comfortable. Room had wifi, vga cable and network ethernet cord for your convenience. Hotel has a nice pool, and whirlpool, fitness center open 24 hours, and Elizabeth Arden Spa. One of the best, most relaxing stays.

Clean rooms
Excellent gym
Quick check in
Staff is really excellent
Highly recommended

A lot of bang for your buck. Professional, helpful staff.
Clean, modern rooms with nice amenities.
Reasonably priced. Good buffet breakfast. Good waitstaff.
Big warm pool and hot tub. Clean. Kids loved it.
Gym.
Spa for the wife.
5 minutes from Mystic.

Nice hotel and easy to get to, right off I95. I only stayed 1 night, but everything was good. My only gripe is there is no fan in the bathroom. They have very nice restaurant in the hotel, and also a starbucks inside. Parking was no issue, and they even allowed us to check out late. I would stay here again if I was in the area.

Great customer service!
We missed our shuttle for a wedding and the front desk was able to call us a cab that came within minutes, allowing us to make it to the wedding on time!
I love their Elizabeth Arden Spa. My friend and I booked their house manicure and a time saver pedicure. The house pedicure was almost $ 70 which we thought was too pricey but the time saver pedicure was the in the forty dollar range so much more doable and does the trick. My friend also did a time saver massage, which she said was great.
We went to the spa the first day and they gave us a pass to use the locker room and sauna the next day for when we had time to go the pool. The next day we were able to use the refreshment room in the spa, while going to the pool and sauna so it was a great deal and very relaxing.
Free parking and in the lobby, there is a refreshing lemon and cucumber water that they put out in the afternoon.
There is a Starbucks on location and the Octagon restaurant serves a great breakfast buffet for $ 15.
We loved exploring Mystic and can’t wait to come back to this town!

Folks, please check your billing once you checked out. Their carelessness will bill you incorrectly. If you dont check your credit card statement, you might ended up paying more than you should.
Overall, the hotel is convenient it has Starbucks, so you dont get stuck with not-​delicious but full price restaurant food. Short staff for the bar area, although the waitress seemed trying but there were only 2 people runing the bar and trying to serve about 30 worth of people.
Room is clean, but you will get knock on the door at 10 A. M from the housekeeper checking if you are still there so they can clean the rooms.
I will stay again if they bill you correctly because the room is clean and location is convient. Just dobule check on your billing once checking out.