McDonald’s

Dont be confused by the «Grosse Pointe» address– pure ghetto service with pure ghetto attitude. Always check your drive through order before leaving the window and NEVER agree to wait by the side out of line «for a few minutes».
Ghetto. I rarely get fast food south of 696 for a reason.

For being a Detroit McDonald’s, their service is on par with what you would expect from a Detroit McDonald’s. The employees are slow and flat out rude. I pulled up to the drive through and waited for about 5 minutes, after hearing nothing from the speaker I pulled forward to the window. When I arrived there, I waited another minute or two before one of the employees came up to me. She said that if I wanted to order I would have to go to the speaker. I informed I had been waiting at the speaker for quite some time. She snapped that’s not how it works and said if I want my food I have to go back around. I went back around, and stopped at the speaker again. Waited a minute or two and still nothing. I guarantee the speaker works, they are just lazy and don’t care. It is pretty clear from the other reviews on here what this place is all about. People like this don’t deserve anyone’s business.

Awful service. we went through the drive-​thru and they didn’t answer. We said «hello?» a few times after sitting there for a few minutes. She comes on with no greeting and just says «what do you want?»…uh…WHAT! So then she yells «HELLOOO». lol… we left

Worse Mcds ever! It may be clean but the service it awful. I ordered my food through the drive through and they didn’t give me my sandwich instead I got fries. So I had to go in the Mcds with my toddler to fix the order. They gave me a hard time with my order.
At the end I got my sandwich but I wonder what they r going to do with the fries. Isn’t it a health issue taking the fries back and give it to someone else. I would think for making the mistake they would of gave me a coupon or the fries that were in my bag.
There are better Mcds around the area. I’m just thankful I looked at my order before leaving the parking lot.

If I could give this less then one star I would. I really hate going to this location.
I work right around the corner so about ever six months I try this McDonald’s again. Today’s experience was no better. Ordered two large cokes and two frappes. I was given one soda cup right away. I reminded her that I purchased two. The cashier asked to see my receipt. I had just placed the order with her. Haven’t even walled away from the counter yet. Then stood at the counter for over 10 minutes waiting on the frappes. There were no customers waiting inside and no viable line at the drive through.
Eventually someone asked what I was still waiting for and I told them. After asking several people, they found the girl that was assigned to make the coffees. She said that she didn’t know she was supposed to make them and that the machine was broken anyway. Then the crew just stared. No apology, no offer of a refund. The manager who had been standing there the whole time asked me if I went through the drive through and said he couldn’t do anything until he knew who had taken my order. Even though I still hasn’t moved and had my receipt. I explained to the manager that I needed a refund for my frappes because the machine was broken. He told me that my frappes had been replaced with coke so I could just leave.
I paid for the coke! And in what way would $ 2 worth of coke equal $ 8 in frappes. I was astounded. But this is not the first time they have tried this. I explained to the manager that I purchased both cokes and both frappes. And that if they could not provide the product then I wanted a refund. The manager told me that he would have to take my name and phone number for their corporate office. I did eventually get my refund.
I have called the complaint number several times. They are polite and listen and tell me the owner will call me. But no one ever does.
Save yourself some time and drive to a different McDonald’s, it will be faster in the long run.