Toyota of Des Moines

I worked with Steve Henigan to purchase a used FJ Cruiser and had a wonderful experience. He was friendly, not pushy or salesy and accommodated our schedule very well. They gave me a very fair trade in price on my previous car and worked to get me into my FJ by the end of the day. I had previously purchased at the luxury auto dealership in Des Moines and will never go back there. The customer service by all of the employees at Toyota of Des Moines was 100X better than the other dealerships I visited. Everyone was professional and friendly! A+!

My girlfriend has a Toyota Corolla that she’s very proud of and only has 35,000 miles. I stay on top of the maintenance for her. I’ve had two great experience so far with Toyota of Des Moines. Once I had the oil changed at a place I’ll call «Pires Tlus». They apparently didn’t reset the maintenance reminder so I thought something was wrong. A service advisor at Toyota took the time to teach me how to reset it myself. Most recently on a busy Saturday I took the car in for wiper blade replacement (could do this myself but while it was in for service I might as well knock it out), oil change and diagnose a rattling noise that started on our recent trip to Chicago.
I made an appointment online (great user friendly website) and took it in. You pull up to the service garage doors, they raise and a service advisor greets you and takes your information. There’s a nice waiting area with a K-​cup coffee machine and donuts. I sat for a while reading current newspapers and glancing at one of several high mounted televisions. I decided three hours here wasn’t the best use of my time so I took their complimentary shuttle van back home. The driver was really nice, we chatted about baseball and he didn’t drive like a crazed cabbie. A few hours later I talked to my advisor and the rattle was thankfully an engine guard (plastic) that had a few fasteners missing. I was grateful to not of had an expensive repair. My once knock was they didn’t run the car through their car wash despite spending a few hundred dollars.
CHANCE OF RETURN: ¹⁰⁄₁₀

I have had my car serviced for regular oil change/​tire rotation and had a hub/​bearing replaced on my back tire. Each time, Mike the Service Agent, was detailed, called me with updates or questions and gave me the correct price quotes. As a woman, I am always fearful of being tricked into service I don’t need or getting charged more than I should and a family mechanic in another state has confirmed to me the pricing and timing that I have experienced is great. The shuttle has always picked me up in a timely manner and I feel safe in my vehicle after each experience. The only improvement I would suggest, is when the shuttle driver asks people to manually write down their address and phone number while in a group of 5 – 6 strangers. As a woman, I don’t feel comfortable filling out my information that a stranger behind me then can view. Maybe filling something out at the counter in the service area would be better? Just a suggestion. Thanks for the great service!

We recently moved here from out of state. I would probably not have bought 2 Toyota’s within a year if we had lived here, just because of location. We live at Easter Lake and it’s a long drive for service. With that being said, both vehicles needed serviced so I wanted to do them at the same time. I called the dealership and explained the situation. I was told they have a shuttle that will take me home while the first one was being serviced, then I could drive the second one there while the first was being serviced. I, would then, be able to drive the first one home… in time to get the kids off the school bus. Well, I got the first one there and asked about the shuttle. I was told it would be there «soon», so wait in the lounge. While I was waiting a lady came in with her little dog that immediately started barking. Once it quit barking, it started growling at everyone that came within 10 feet of its owner. «He’s just protective of me.» the lady said. I’m sorry, but why is it ok for someone to bring their dog inside and have it bark and growl at people in a busy waiting area. Some people had to stand in the hallway, rather than sit down because the dog would growl at them! NOT OK!!! Not even to mention allergies and fears of dogs. They should not be allowed in public buildings. Anyway, I got to enjoy all this for the entire 1.5 hours that I waited for a shuttle ride. By now, my kids are home ALONE because I did not get the ride when I was told. Then to find out, for $ 10 they would have come picked up the vehicle, serviced it, then returned it to my home! Why was this not offered to me??? Anyway, when the shuttle driver finally came, I asked the service tech if I could still bring my other vehicle, because my appt. time was well past. She told me, «yes». Within 10 minutes we were on our way (driver had confusion with other employees, so that needed straightened oput). One minute into our ride, Toyota calls to tell me my first vehicle is done and I’m late for my second appt. Ugh! I scratched my head and told her I just got in the shuttle and it would be another hour. I was able to get the other vehicle there, but at this point, it would not be done in time for me to bring it home that night. So, I get to deal with them again! Needless to say, I am frustrated and question their customer service.

Really, really sloooooow service. Had an appointment for service which was just a tire rotation. Took way too long. Clearly, they schedule more than they can serve. Also had to wait a long time with my car in line before I was helped. Meanwhile, cars that had come in after were served and driven off. Lots of straight back chairs to sit in.

We just bought a car from the new Toyota of Des Moines and as a Honda owner, I am converted and fell in love with how this place is run.
We showed up a couple weeks ago and test drove the car we bought and felt zero pressure from the salesman who didn’t even try to call to hassle us in the 1.5 weeks before we chose to go back.
We had been at another dealer feeling less than impressed and were just wanting to go back and look at the vehicle we test drove when we saw they’d dropped the price on our car. Score!
We go test drive it again and feel so great! It’s a little late and they’re closing so we do what we can and come back Saturday morning to finish up. Here’s the best part! We get the keys and are given a 45 minute hands on tour of our new (used) car!!!
Seriously! A tour! I was floored!
What a great experience! We left smiling and knowledgeable about our new ride and that feels great.
Thanks to Steve and the guys at Toyota of DSM!!!

The new Toyota of Des Moines location is a top of the line dealership. Friendly and laid back atmosphere. The customer lounge is spacious and accommodating.
They have a very large inventory of new and used vehicles and are very knowledgable on the somewhat complicated hybrid car systems.
They are easy to talk to and work with to meet our terms and budget. We plan on owning our Prius V for a very long time, but if we had to purchase another Toyota we will definitely be back.
One thing that really stood out to me is they took 45 minutes out of their time to explain all of the advanced features of the Prius V — which has a lot of bells and whistles. This was a very nice touch and set them apart from any other car buying experience.
And I can’t forget that their vending machines accept Apple Pay — so no more worrying about having a crumpled dollar bills or not enough change.

Too bad there isn’t a NO STAR option. Phone charger missing after my service on Nov. 28, 2014. Service manager assumes I lost it. It has never left the car since I put it in after I purchased it. In fact, I was using it on the way to service appt. Have driven Toyota vehicles for many, many years. Never again.

I own a 2000 model Toyota Tacoma Truck with rusty frames actually the frame is falling apart every day a disaster waiting to happen and Toyota is giving me the run around for several years now. I actually bought the truck from them (Toyota of Des Moines). I am keeping all the falling pieces for my record and taking photos of the falling rusty frame found all over my driveway. Please note the company recall and acknowledge a problem with 1995.5 through 2000 model Tacoma with rusty frames and replacing frames of 2001 – 2004 Tacoma if the rust is too bad. for Christ sakes I bought the truck from them I don’t understand why they are taking such a dump risk to save money by pushing the problem year after year to save money because my truck depreciate every year .hmmm…it may cost you a ton more if anything bad will to happen. note Toyota (your service advisor acknowledge after examine my truck that the rust is very bad however the hammer test didn’t completely go through the frame (what the hell is that mean)??? the frame is falling to pieces every day. I since buy only Honda at least they stand behind their product and correct mistakes if any found. stay away from Toyota once they sell their cars and trucks you are on your own… if you own a Tacoma truck please do the rust research take photos of your problem and keep records of paperwork and who you talked2 at Toyota dealership and go online it has been very well documented. good luck all