Dimitri Dermatology

I went to their Covington location on April 2014 because this was one of the providers listed for a smoking cessation program I am in. When I called to set up the appointment I was very clear in the insurance covering it and my reason for the visit. Upon arrival it is much as described by other patients — drab, dirty and the staff leaves you waiting well past your appointment time. Once I was in the room the doctor went through a list of questions that revolved around depression. I told him that I have was not and have never been depressed and to stop asking me questions in regards to it and I did not want it marked in my medical records as such. As of 02/​02/​2016 I received a bill from them for $ 150.00 because they continued to bill with the wrong CPT & DX code — and this was stated on the bill they sent me! Upon further investigation I found out that they billed my insurance company with a depression code! «Dr.» Cruz decided to use this as my only diagnoses. The billing department in incompetent to say the least, had I not called my insurance company they would have never caught this. They are saying that in the event I paid the bill it would have been caught and returned. Right… They are denying using the depression code, but my insurance told me this morning they in fact billed with a depression code. Check your medical records with them and make sure they are diagnosing you appropriately, although my true advice is to not go there period.
I also called the office several times prior to the billing debacle to have them write me a additional prescription for 6 months, because he only wrote me for a months supple initially — yay. Never got it and no one ever called me back.

My wife went here to get moles checked on. The doctor said that 3 of them should be removed. She has had moles removed before so we kind of knew what to expect.
Ever since that day she got them removed it has been hell. The doctor did quite the hack job.
We didn’t know any better and it wasn’t till after she saw another dermatologist that we knew the quality of the doctor’s surgical precision at this establishment was subpar.

I would NOT suggest anyone go here! I made my son (14 y/​old) an appointment b/​c his face is severely red (Rosacea) and he had a mole on his back that expanded w/​in a few months. The waiting room didn’t look bad, but the office staff was not punctual. When someone came to speak to me she handed me a dysfunctional iPad to enter all of our info. It took me forever to fill everything out! I hadn’t even finished when they finally called us to a FILTHY examination room! I was nervous for my 2yr/​old to touch anything.
The nurse practitioner (I’m guessing b/​c she told us her name, but no explanation of who she was) diagnosed my son w/​Rosacea, then looked at the mole and left the room. She came back w/​some instruments (in sterile packaging, THANK GOD!) and told my son to lay on his stomach. I had to ask what she was doing! She then explained she was going to remove the mole and send it off for testing. She gave us some prescriptions for the Rosacea (that did not work) and some cream for the mole site.
I NEVER received a follow-​up about the mole. I had to call and ask myself. The lady that answered the phone was rude to begin with and told me I would have to make a new appt to discuss the results. I questioned why I shld have to make an appt just to find out if we shld be concerned or not! She said «well…if u haven’t heard anything then IT’S FINE!»
I found this place extremely weird & shady!

I have been going to Dimitri Dermatology for years. I have seen two different doctors there. I started seeing Dr Dimitri. I love her, but her office hours changed. Now I see Dr Cruz. He is great too. I have nothing but confidence in them. You know, I used to be bothered by the wait, but, they always fit me in if I am worried or have an urgent issue. If they do that for me, they must do that for others too. So, now I wait patiently.

I was referred to this clinic through the Navy. Upon arrival, I was underwelmed. The waiting room is tiny and bland. They had a TV in there playing the same dermatology video on a loop every 7 or so minutes. I went to the window to check in 30 minutes prior to my scheduled appointment. I stood there and waited for the office assistant to help me to no avail. Finally, another lady walked up to the window and asked if I was a new patient. I was given an iPad device to check in and took my seat. To this point, I’m only disappointed with my first impression at the front desk.
Now, here’s where I start getting upset. I waited 58 minutes before getting called back (28 minutes past my appointment time). Then I waited 10 more minutes once I was in an examination room. When the doctor finally arrived, he spent 5 minutes with me. Despite the short examination, I must say the doctor was great. He was friendly and had a great sense of humor/​bedside manner.
Cons: This office is in poor shape. Damage to the walls, dirty furniture and overflowing trash in exam room. Long wait times.
Pros: Doctor was nice.