Columbia Sportswear Outlet

Staff is rude and unwilling to assist. I chose a coat that was the wrong size and when I got home I realized that not only had I not checked the size, the associate had not placed my receipt in the bag. Returned to store wanting exchange only to be told that the coat «looked worn» and would not be exchanged. Manager wouldn’t even come out of the back office to speak with me. Had to keep going back and forth with an associate. I even offered to show them the credit card debit on my phone. Not good enough. I’ve purchased several Columbia coats in the past, and would have again. But now that I know how they treat loyalty (there’s a North Face store in the same mall, which had better prices that day) I will not be returning.
Called customer service as well, they advised I could email a complaint that would be forwarded to their leadership team. That’s all, no guarantee of response, nothing.
Is this a Chinese company or something? Their service is horrible.

I think Columbia has pretty decent thermal wear and apparel and accesories for the colder weather activities for an affordable price and quality compared to overrated northface! They had alot of different sales ongoing starting at 20%

We blew a cool grand easy. Welcome to Nebraska winter is coming fast! A little background here… I am from Florida. We so not have, nor do we want, coats. Gloves, hats, snowpants, and such are so alien. So far in the area this seems to be the best place to get outfitted for such harsh conditions I have only laughed about on Facebook. They have good selection. I bought my outfit and planned to try them on the slopes in Colorado. Life was good but the weather was warmer than I suspected. So far though I have not been cold in the bad weather days. We did manage to save some money by using discounts and showing the NEX app on the phone. We did manage to save some dinero that way, even if the prices were not rock bottom. Good selection and they had some clothing lines that fit me.