Ron Tonkin Hyundai

Do not buy a car from Will. He’s a con artist! It was a scam.
Went into Ron Tonkin hoping to find a good deal. Left w nothing but knowing we’ve been bamboozled.
After hours of pressure and lies from the seller, I was obligated to sign a signature just for a loan to the bank. They told me by signing the loan to the bank I would secure a hold on the car and singing the loan wouldn’t finalize the car deal, especially since I couldn’t test drive the car. Didn’t send them proof of living in the state of Oregon (which I didn’t give them) and I couldn’t test drive. Yet, I’m stuck w a car I do not want. All I was sold was lies. With the first step taken in the door I could feel the ploy to swindle innocent car buyers by con artist car sellers who claim they are all trying to do good by you. Once again, is it possible to find an «honest and integral» car salesperson?

I spent a week and a half brokering a deal on the car i wanted. Everything was set, i applied, they ran my credit, i made my appointment to get the car, showed up and they had loaned the car out 2 days before! To someone in Longview, WA (60 miles away). When i showed up they kept telling me it was on the way. After waiting two hours it still hadn’t shown up, so we left. So incredibly unprofessional. Can’t trust a dealership that loans out their cars for sale. If i wanted a rental car, i would have gone that route. God knows what they’re doing on that lot…

I was very impressed! Trading a car in or even buying a new/​used car is always such a headache. I never felt that way here. it was very relaxed, seriously low pressure, & they were easy to work with all the way around. Very smart & informed. I would certainly check them out first before going anywhere else to buy a car/​truck. Thank you so much!!!

The purchase went smoothly as it was a TrueCar pricing purchase. However I was talked into adding the sealants to protect the exterior and interior. I was living in LaGrande Or at the time, but figured I’d make a return trip in a few weeks. Little did I know I would be rushing back to AZ to care for an old flame. We reignited our relationship, and I have never left. So imagine my surprise when going through paperwork and I remembered I never had the $ 897 Sealants installed. I called and asked that it be refunded to my loan, since I’m not exactly around the corner and have yet to get it installed. Instead of trying to keep me as a satisfied customer, they tell me I had it installed in November 2014. When in fact I was out of the country on a cruise from the 15^th to the 24^th of November, and was back at work at my school on the 25^th. They swear I had it installed on the Friday the 14^th. Funny… as I was in my school here in AZ the entire week before our cruise. How could I be teaching in AZ, and having my only car getting sealants at the same time all the way 1465 miles away in Gresham OR? They don’t care… they just want to shaft the public, regardless of the truth. Should have known better, I really should have!

I have been to this location a couple of times and found this location isn’t very customer service oriented. I’m not sure if Management has changed or not to help explain what’s going on.

I was not greeted politely when I walked in to the service department. I was also told that I did not have to come to this location to have my Recall notice attended to. The only time they were ever happy to see me is when my work was completed and I was heading out the door.
The waiting area in the service department is seriously lacking. It looks as though someone attempted to turn an employee break room into a customer lounge.
The other waiting area is in the corner of the show room. As if someone turned the child «play area» in to a multi use area by merely placing a television in the center of it.
Although I enjoy owning a Hyundai. I do not enjoy being made to jump through hoops in order to have anything checked/​repaired on my vehicle. If I had known in the beginning I would be running a maze as if I were a hamster. I would have purchased a Kia. (Pun intended)

After weeks of searching, test driving, and having overall bad customer service. I found a place, very far away from where I live that gave me everything I was looking for! Will, Sean, and Ben were wonderful in helping locate the car for me, get the best financing possible, and making the entire process so much easier than it had been in the past!
Thank you guys so much for helping us get what we wanted and needed yesterday! We will definitely be back in the future.

Very smooth process! Will, Sean, and Ben were awesome! Took the time to work with us financially, in a quick process. Will was very professional and personable! Easy going all the way around! Would do business here again!

I recently bought my Jeep Liberty from Ron Tonkin Hyundai in Gresham. The salesperson, David Hill was amazing. He was never pushy and I never felt like I was steered away from what I was looking for. I test drove 4 vehicles before finally deciding on the first one. He was very patient with me and in the end gave me a great deal. Everything was straight forward and never shady like some other dealers I have dealt with. I would recommend David and this dealership to anyone looking for a good car buying experience.

I went in today with my boyfriend to look into trading in our two vehicles for a new car. Will helped us get exactly what we wanted and within our budget. I’ve never had a better car buying experience. Will & the rest of the staff we worked with were very professional and yet made our time there fun. Who knew you could have a good time at a car dealership. I could not be happier. Thank you Will and Adam too!

Friendly fast service. They seem to fix things right the first time and are always up front about recalls. Bonus free car wash the too! Car repairs are expensive enough so I really appreciate the coupons and discounts they offer.

The whole experience was amazing. Preston and David were great and accommodating during the sales process and test drive. So far I love my new Azera.

I purchased a 2015 Tuscan in December 2015. I was told NUMEROUS times during the entire process that the 10 year bumper to bumper warranty fee was waived because they were desperately trying to get rid of 2015 cars to make room for the 2016. I had two other adults present while I purchased the car who can confirm the main sales pitch that was used was that I would not have to pay any additional fees for the 10 year bumper to bumper warranty and not once was the cost of the warranty mentioned! When I got my first bill I got a charge over $ 2,000 extra for the warranty. I did speak with the manager who said his salesmen would never lie about $ 2,000 fee. I definitely feel like I got taken advantage. Will not be purchasing from Hyundai or that dealership again.

We bought 2 vehicles at the same time (my husband and myself) 2 years ago. 6 months ago the trucks whole driveline fell off in the middle of the street under 1000 miles driven. When asked for help just to repair what they knew was their falt they denied. It was in the shop the first 3 momths we had it so thats 14 months total time before it literally fell apart. My car is now in the shop for the second time now. For 2 months they kept saying they didnt have time to fix it under warranty. The desk lady in the service department is RUDE and the whole dealership is shady. Save your money for a REAL dealership. Oh i forgot the best part, my husband is an iraq veteran and i am physically disabled without a car until they decide its worth their time!

I bought my Hyundai a few days ago. Tanner was the first sales guy to greet me. I’ve bought a fair amount of cars and Tanner has been by far my favorite guy to work with. He is easy to be around, wants the best for the customer, and is willing to go to bat so that I could get in the car I wanted. Not only will I buy from him again, but I plan on sending any of my friends and family over to him as well! Thanks Tanner!

I bought my car for Ron Tonkin about a year ago the sales staff was great know complaints there but there service department need some help. They call me for my free oil change that they give you when u buy the car well it’s been a year so guess what I have had three oil changes in my car so far and I always use full synthetic oil I drive a lot. So I drop my car off and she says she needs to check some numbers from my car I ask her how long it going to be she says about and hour. She doesn’t say anything to me about staying there to answer any questions so I look for a place to set down but they don’t have a waiting room for the service area so my daughter and I go to Wendy’s across the street. We get back to find my cars done and that my phone numbers didn’t work… So then I get in my car to see that they put cheep oil in my car when Hyundai recommends full synthetic. When I asked about that she says for the first oil change they never do full synthetic even know that’s what Hyundai suggest!!! I’m not happy with the cheep oil that was used in my car and I will not be going back to the services department!!! I have sent family and friends to buy cars from them. I know at least two people that have boughten from them but I will not send another person there. Thanks for taking the time to read this
Jeremy

I bought my 2011 Hyundai Santa Fe from Ron Tonkin Dealerships, new. I have been taking it there for service and maintenance ever since. Yesterday I tried Dick Hannah because I had grown tired of several things I wish to express here.
1. I have been told multiple times I needed something replaced only to get a second opinion stating the opposite (tires, brakes, etc.).
2. I once took it in for an oil change a mere two weeks after having a battery check done. The battery wasn’t showing any sign of failure, but the check was precautionary due to its age. The battery checked out fine, but two weeks later, I suddenly had a completely dead battery. Not a slow cranking battery, a dead battery, no life. SOMEHOW in a 2 hour span of dropping it off (FYI it started just fine that morning), we now had a battery that was completely dead?
3. I once gave the service person (Jennifer Lopez) a bad review, deservingly, for completing simple repairs without an estimate and then charging me (filters, etc) and for not understanding the operation of features in the vehicle which led them to tell my wife, «that doesn’t do that, nothing is broken,» when indeed it does and it is. Now every time I go in there I get a guilt trip over my honest feedback… be professional and take your criticism as a learning experience.
4. I need an appointment for any service, there is no express. Now that’s ok, but wash and vacuum the vehicles then. I have only ever gotten my car back dirtier (including a grease stain on my interior driver’s door).
I could go on, but this is turning to a rant versus what I intended, a warning. I believe Ron Tonkin service is performing shady work, and I want to praise Dick Hannah for quick and honest service (with a car wash and tire rotation). I know where we are taking the care from now on.

My first ever car buying experience was VERY positive at Ron Tonkin Hyundai. I told them what I was looking for and they actually brought the car to me to look at (it was raining really hard). We were working with Cameron and he was very nice and not at all pushy or intimidating, which I really appreciated. I ended up purchasing a car from them because I, of course loved the car, but also felt really good about the experience. These people do good business and I HIGHLY recommend.

If you want a Hyundai, see Tanner at Ron Tonkin Hyundai. He’s a good man, pleasant, not at all pushy, well informed, honest. I hate buying cars from a dealer. Tanner made the experience pleasant and even fun!
You ROCK, Tanner!

Just bought my car from them today and I enjoyed the service they provided. I first dealt with Daniel who was very good and did a great job navigating us around the lot showing us our options. The rest of the staff from the sales manager Adam all the way to kelly the finance guy. I felt comfortable and not pressured into buying the most expensive option. I was in and out in a matter of a few hours. I would definitely buy another car from them.

My hubby and I have just purchased car #3 and car #4 from Tanner and the wonderful team. Tanner and his team went above and beyond to get us what we wanted for under the price and payments we expected. Don’t go anywhere else. They give you the best service and treat you like family. We love Ron Tonkin and the great people they have. Thanks Tanner for everything!

If you go to the dealership I recommend looking for Tanner because he is amazing. He’s nice, isn’t pushy, very patient, and sincere. Not the typical «car salesman» which is a relief!
I wanted to take the time to say how pleased I was with this dealership when I was looking at Velosters and Elantra GTs! I went to a LOT of dealerships, and this one was by far the nicest. I kept coming back because the staff was so friendly and helpful that I really want to make my purchase there!
I had a specific budget to stay within, and the staff worked really hard to get me everything I wanted within that budget. They sketched up two offers within my budget with all the bells and whistles I was looking for– The only reason I didn’t take it was because I decided on a different make and model altogether than my original plan.
Overall great experience!
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Complete side note– I just have to say in response to Jess B that the dealership did their part in drafting up a deal that you were happy with, then they have to send it to the banks and back offices to be approved. No dealer goes into a sale under the assumption that you will not be able to make the purchase! This is dependent upon your credit, so it is beyond their control whether your credit is approved; I’m sure they were just as disappointed that they could not make the sale as you were! Unfortunately it was not their fault, though. :(

My husband and I love this place. We went in just to check out some good deals we saw on Kia Souls on their website and we ended up leaving with one. Our salesman Erick was great and we thought everyone was friendly and helpful, but the best part of our experience was Finance Manager Kelly. I’m not sure who the Finance Manager was when the other reviewers were there, but Kelly is amazing and made our whole experience super easy and fun. We love our car and we got an awesome deal. Thanks Ron Tonkin Hyundai!
4÷12÷13 Update
Since we brought our car home we’ve had a few headaches, but generally feel taken care of. I felt I needed to removed a star, but still a mostly positive experience.