Petco

I went here to buy my small dog a bone to chew on. For the last 6 months I have been looking for some small rib bones and they have constantly been out. I ended up buying some cat food instead and went to ring up. The guy asked me if I found everything ok and I said no they didn’t have any small bones for dogs. He said they were probably just out. I informed him they have been «out» of them for the last 6 months. His response was flat and uncaring «I don’t stock the shelves I just run the register.» How useless! I cannot believe that this is what customer service has been boiled down too! So frustrating and I will not shop here anymore.

This Petco seriously blows.
I own 7 snakes. I live about an hour and a half away from this place, and it’s the nearest pet store that sells frozen mice (as far as I know). Every. Single. Time. I have come here, they have not had what I needed for my snakes. I feed them frozen mice and now that I live so remote I need to buy sort of in bulk (meaning I try to buy two rounds of food each time I go to minimize trips. It’s not always possible for me to get out there so when I can, it’s really important that I am able to get necessary supplies. I feed my snakes Fuzzies and Adult Mice (frozen). I’ve never been able to get what I need from this store and often have to buy a ton of pinky mice (assuming they even have any) and just feed those to the snakes in multiples.
This place never EVER has a decent selection which is really weird since it’s a chain, and other Petco’s I’ve gone to have totally had a fully stocked reptile fridge to choose from. Yesterday when I went the freezer was just completely empty. How silly of me to think they’d keep their freezer stocked, right? It’s not like it’s a huge inconvenience to drive all the way out there for nothing. I guess I should have called. Still, they should have their stuff stocked.
I’m done with this store. The staff are friendly but the place is unorganized, and never has what I need. Not many people give a crap about reptiles but I have 7 that need to eat every week and I’ve wasted too much time and gas going to this place for literally nothing. Thankfully there is a PetSmart just a bit further up the road that I found has a nicely stocked Reptile area and I’ll be taking my business there from now on. The staff is very friendly there as well.

Love this location soooo much. Kayla who works there is great! They actually remember my dogs name and are always so friendly & helpful

Why are people complaining about how the store looks from the outside??? First world problems, seriously?! I have a cat who was diagnosed with an eye disease. I’ve been going to my local pet stores and trying to post flyers, asking for donations. A lot of pet stores and organizations declined helping me fundraise for his surgery. Petco in Gresham has been the only place that has responded to my cry for help! Pam is a lovely woman who I’ve met there, she is working so hard to help my cause. Setting up donation boxes, calling around etc! I have never expected such a response from this one loving person! Im on a journey and am so grateful for the Petco staff for helping me out! My Siamese lynx is a playful and wonderful cat. I’m so glad they could help me!!!

Good prices and a decent selection. Staff could use a poke in the butt as many of them are super slow!

First things first. Entrance to this dump was flooded with 6 – 12 inches of water and you had to drive through it to get to the store. The parking lot has no painted lines in it so you just park wherever you decide to stop your car in the parking lot I guess. Park? Yeah if you can make it through the maze of bottomless potholes and uneven paving in this dumps parking lot.
The manager here is a total **** and for that alone I will never shop here. I pretty much walked around the store trying to find something for 20 minutes and not a single person bothered asking me if I needed some assistance.
I bought one thing I needed from the store and went to check-​out. This is where the true interrogation starts. Do you have a P.A.L.S. Card? (you mean the electronic shopping tracker that you use to watch peoples shopping habits for free market research?) no I sure dont. Do you want to sign up for a PALS card? (no I dont) Are you sure? You would save X amount today off your purchase (Please refer to my previous response). Would you like to donate a meal to a animal in need? (no I came here in a time crunch and you are really pushing it now). Would you like to round your purchase up for X local charity? (OMG you really didnt just ask me 5 questions during my checkout in the hopes of getting more money out of me?) and finally I was shown how I could do a survey about my experience in the store (more free secret shopper market research for the company) and then was showed how to do it. My checkout experience with one single item should not take 15 minutes. Hell it shouldn’t take 5 minutes.
I think she also asked for my zip code at some point in the conversation as well.
I have hated PETCO for a long time now, but this just seals the deal for me and gives me additional affirmations as to why I have stayed away for the past 8 years.
I won’t be back.

This place is spotless every time I go in. Everything is well marked and categorized so that what you’re looking for is easy to find. The staff are generally pretty helpful.

Petco is a big box retailer that sells pet items of Chinese manufacture. Each store looks the same. I could take a picture of one location, and upload it to every other Petco listed in Unilocal,and no one would know the difference.
That being said, they do offer some personalized services. My dog took obedience training at Petco; twice — she flunked out the first time around. They have you train your dog in the store, amongst shoppers and other dogs and little dog toys — which they put right at doggie eye level, just like the Captain Crunch is at kid eye level at the market. My dog was fascinated by the fish, and couldn’t navigate the fish section without completely breaking down and smearing her nose on the glass.
They also offer grooming services, which I use often because my dog, in her natural coat, looks like a yak — yep, remove the horns, and you get the picture. They always do a nice job and the price is reasonable.
If Petco sold more sustainable, and domestically made goods, I’d give them another star.