Alamo Rent A Car

The staff here are always friendly and professional. The cars are always in great condition, typically new, clean and well maintained. Alamo is my preferred car rental over all of the others I have tried.

Gteat pricing and service in GSP airport.

Very frustrating. I call 5 times to either listen to the phone ring or get put on hold.
I made my Alamo reservation online at noon, I usually use National, but no one picked up, voicemail box full, couldn’t book it on my National app either for some reason.
My flight was landing at 12:10 AM, so I try to responsible and let them know I will be there. This is after I CONFIRMED my reservation over the phone. Then I CHECKED IN online.
I finally got to talk to a woman after getting the GSP Alamo desk number from customer service from GSP airport.(That Alamo desk phone number evidently is not anywhere easy to find on the Internet.)
She said we gave all of our cars away, and you will have to find another company (at 11:10 PM as I am boarding my plane in ATL).
Me-​” Great, when were you guys gonna let me know this??“
Alamo woman-​” I’m telling you now.“
Me-​” But I called you… I’m reserved, confirmed, checked in, and I tried to find how I could get a «fast pass» and just get in my reserved rental car and not have to talk to anybody. So what else does a customer have to do to get service? So now I guess you are just stranding me at the airport because you didn’t hold my reservation.“
Alamo woman– «Well you can talk to some other car rental company…”(As I now have to turn my phone into airplane mode on the plane.)
Thank you for totally screwing me over Alamo and where were you National, Alamo’s partner with a full mailbox??!
Budget helped me and said that Alamo does that all the time. They don’t wait for the last plane of the night. They will not honor your reservation if it puts them out and they have to stay another 15 minutes.
This Seinfeld Episode said it best:
«Jerry: I don’t understand. Do you have my reservation?
Rental Car Agent: We have your reservation, we just ran out of cars.
Jerry: But the reservation keeps the car here. That’s why you have the reservation.
Rental Car Agent: I think I know why we have reservations.
Jerry: I don’t think you do. You see, you know how to *take* the reservation, you just don’t know how to *hold* the reservation. And that’s really the most important part of the reservation: the holding. Anybody can just take them.»

Wonderful service, friendliest staff, great cars.
I left something really valuable in one of their cars and received a phone call to let me know they have found it, and I didn’t even know it was missing.
The best people ever!

I’m very much disappointed to hear that they don’t give a ride to home after returning the car. And I was like just 3 – 4 miles from the location and this is my first time renting car with Alamo. I’m not going to rent again from Alamo in future and definitely suggest my friends also not to opt Alamo. They don’t know how to treat a customer.

good morning!
this was one of the BEST rental’s i have ever experienced… customer service out of this world and i loved the pre-​check out to pay for the vehicle before reaching the service desk… thank you… i will be back again!

The rental, rate and service were very good up until we realized we had left my wife’s prescription glasses in the overhead glasses holder. It has now been two days with numerous phone calls and very little support or concern by the staff and management at the Greenville Spartanburg Airport location.
I would still recommend this location, just make sure you don’t leave anything behind.

I’ve rented several cars over the past 8 years of visiting Greenville and have never had a complaint. I’ve been greeted nicely by the staff and they have been most helpful offering directions.
Also I like that they are right at the airport, no shuttle rides.

The car was a good deal, a good car that drove well and in great condition. I have no complaints.