Verizon Authorized Retailer – Wireless Zone

4 days after I wrote this review, I received a phone call from one of the rep’s at the store who was very helpful. She said she was able to review my bill and had received the ok from VZW to have it restructured so the bill would be about $ 83 less. Great! It would be visible on the bill as of December. Fast forward to December… NOTHING! The bill was just as high!!! Two calls to the store and nothing. No help. Was told to call VZW. And… VZW had NO notice of the changed bill OR a phone call from this store to restructure my bill! VZW wasn’t able to help me lower my bill, nor did they have any idea how it would have been done the way the rep from this store had stated. So, I and still stuck with an unusually high monthly phone bill and I’m very angry! Oh, and I still have the tablet (that I don’t use and didn’t want) on my bill. It will cost $ 155 to terminate the data contract. Don’t go to this store! They are thieves and tricksters! Be careful!!!

I’ll explain why I only give them 1 star. Yes they are friendly, but don’t know that much about phones or the services. They do their best to get you to sign up for extra services and don’t explain anything unless you ask.
I purchased a new phone since mine was broken and I was due for an upgrade. So when I was ready to pay I saw the charge for the phone and then a Device Activation fee of $ 35.00. I asked what that was and they said it was to transfer the data from one phone to the other. Ok fine.
Then my bill comes in the mail and there’s a $ 30.00 fee for the same thing. I was confused. I called Verizon and they said its the standard fee that comes along with my ‘free’ upgrade haha. Um so it’s not free. I asked about the $ 35.00 the store charged me and they claimed to never have heard of it before.
I call the store to find out how I could be double billed– and let me tell you the guy jumped on me like a hungry lion. My guess is that many people call about this as well and he’s heard it a number of times. He told me that its a fee they charge to transfer the data (or in my case only my phone numbers) to the new phone for that 2 minutes of time and that every store charges it so it’s fine.
He was not helpful and I wasn’t going to fight it. Clearly these Verizon stores can charge anything they want as they are just authorized Verizon Dealers. So if you go there, just be aware you will be charged for that and then again through Verizon.