New York Sports Clubs

Very disappointed in extremely poor customer service. I called this location to speak with a manager and was hung up on. When I called back I was told it must have been my phone.

STAY AWAY and whatever you do, don’t give them your credit card. They have charged my card for $ 2,600.00 and it took numerous, frustrating calls and meetings and 3 months to get it back!!! Finally resolved it and today I went in to use the club. I gave them a new credit card to charge my monthly membership (i had blocked the last card until I could get the 2,600 charges refunded). Lo and behold, I look online at my credit card statement and there is a charge today of $ 2,769.00!!! What the heck. This company is not responsible enough to have your credit card number. I literally can’t belong to this club because they won’t allow you to send in a check and I am going to block them from using my credit card. I want to scream!!!
The manager of the club, Gunny, helped me get the original problem resolved BUT this company is terrible!

Bottom line my experience when cancelling membership was not pleasant at all! Make sure you get all in writing and not trust the words of the manager. They charged my credit card for what I’m guessing were prorated charges (180.80) that was not mentioned to me at the time of signing up. Also got sucked into doing one of the training packages that I was not happy with at all…
Needless to say I gave up with NYSC and Bank of America! The time spent on the phone with both was frustrating and aggregating along with a big waste of my time. I will use either again!!!

After I cancelled my membership they still taking my money. They have just not shame of doing this, they are just not honest. Words cannot describe how terrible this people are. And why did I cancel my membership. Just because this place sucks and all the staff who works there.

Words cannot describe how terrible of a company Town Sports International is.
I am re-​posting this because now they are coming after me for collections for an account I cancelled through a representative of their’s months ago. I have instructed them to stop calling, but they persist, so every time I hear from them, I am going to post this on every piece of online marketing I can find.
My old post (⁰⁵⁄₂₀₁₅)
New York Sports Club is a joke, their new membership plan has finally prompted me to share my opinion .
I have been a customer of New York Sports Clubs (Somers, NY location) for 2 ½ years now, starting when I graduated college in 2012. The ONLY reason this gym continues
to get my money is its location. The gym is located 10 minutes from my house, and 5 minutes from my job.
I have had many bad experiences over the past 2 ½ years, some of which I have reached out to New York Sports Clubs directly, to which I received no response. What has finally
prompted me to write my review here today is there new membership plan.
First, lets start with some of the things I have experienced during my membership there.
–NYSC employees attempting to clean the facilities around you during your work out.
–Using acrid cleaning materials on the floor around the bench I was on.
–Cleaning the mirror infront of me as I squat, so that I can’t see my form.
–Attempting to rack weights around me as I am moving a machine, having to pause between reps so as not to hit them.
–During their renovation this past year, they were painting during gym hours, causing members to be exposed to the fumes. In addition, they only had a 2 man team doing this,
so the process took nearly an entire week. Also, the sections they were painting rendered the machinery near the painters unusable because they were covered in drop tarps.
–One of the main reasons I chose this gym, is that they had a boxing bag. I was practicing boxing for several months but it got too costly balancing two gym memberships, so
I dropped my boxing membership. When they re-​did the floors in the group work out room, they removed the boxing bag and I was told «We cannot have it anymore, it’s damaging
the floors». I have been assured by the manager he is going to bring a substitute back, but I have yet to see it in over 6 months.
But I digress, let me tell you about their new membership plan.
When I first signed up to NYSC in the summer of 2012, I paid the following:
-$ 50.00 processing fee.
-$ 200.00 «one time» membership fee.
-$ 69.95/month for the past 30 months = $ 2098.50
-$ 30.00/year additional membership fee.
-$XX.XX if I wanted to break contract within the first year.
Now, as of recently, and likely due to the fact that a Planet Fitness is being put in down the street, NYSC has begun offering a new membership plan. This plan boasts «lower»
prices and NO COMMITMENT.
-$ 19.95/month + $ 199.00 «one time» membership fee + $ 50.00 processing fee (this fee is waived if you are already a member.)
-$ 29.95/month + $ 119.00 «one time» membership fee + $ 50.00 processing fee (this fee is waived if you are already a member.)
–Can’t recall the details of the last one as I didn’t even consider it.
As I was discussing the possibility of switching the plan, I asked a few questions:
–Can I avoid or have a refused «one time» membership fee as I already paid it when I intially signed up?
Answer: No, sorry it’s part of the plan.
–I noticed in the contract that there is a $ 30.00 fee to end my membership, yet your sign boats «NO COMMITMENT»?
Answer: Yes, well there is no commitment other than the $ 30.00 fee.
–With this no plan I noticed you no longer provide towels. I have already paid my $ 69.95 for the month of January which includes towels. Will I still have access
to them until the end of the month?
Answer: No, once you sign up the rules of the new plan take effect immeaditely.
–So, that being said, you are going to compensate me the pro-​rate for the rest of the month based on the cost difference of the new plan, right?
Answer: No, thats not how this works.
Bottom line, the very second another gym options becomes more convenient for me, I will be taking the opportunity to leave.
If by reading this I have helped save you from this awful company, then you are welcome.

Worst ever!
It’s cheap and was conveniently close to my house but you really do get what you pay for.
Got overcharged for personal training services brought it up few times never got it resolved ended up just canceling.
Babysitting is great but rest — stay away!!!

Celeste Beaver from New York Sports Club was our new water aerobics instructor at Byram Pool at 10:30 am. A very nice workout. And the good news, the other instructor will be doing water aerobics on Thursdays at 10:30 am. Another bargain for Greenwich seniors.

To Whom It May Concern,
I joined NYSC last July due to the fact that I was currently residing in Greenwich and was potentially moving into Manhattan. I chose to switch clubs rather than stay with Fitness Edge, and I elected to sign up with NYSC rather than Equinox and other singular exercise facilities in my area.
When I signed up, due to the fact that I thought I was moving, I decided to get the passport membership. This also allowed me access to the much better equipped Stamford facility that had a wider variety of class schedules and pool.
In March, I realized that relocation was not in the cards for me, and that due to my job, I was never able to get to the gym before 7pm anyways. I approached an employee about getting my membership scaled back to the standard teacher membership (I have copies of my ID card for discount). He told me that was fine, and that he changed it in the system.
Since I believed my membership had changed, I stopped going to the club in Stamford, and delayed the time I attended the gym, frequently checking with the front desk that I was outside of the «restricted hours». (They assured me I was.)
It was only 3 months later, when I went to cancel my membership as my relocation turned in a new direction towards California, that I learned that my initial request had NEVER been processed. The local manager told me that I needed to reach out to the corporate office because they had NO IDEA who had changed my membership status in the computer or why it sat at «pending» for 3 months.
I called twice and sat on the phone for over 20 minutes each time. When I finally got through to Lavinia, she was helpful in getting my membership cancelled. HOWEVER, when she put in for a reimbursement, I was told I was ineligible.
I chose NYSC because they have a generally professional reputation. However, I see that this is not always the case. This has been compounded by several other membership issues such as my name being misspelled for months in the official documents, unreturned phone calls, and inaccessible managers on national and local levels. I am extremely disappointed that a mistake on the part of your staff is costing me money. It is not my responsibility to constantly follow up with NYSC, but I have called both the local and national offices several times, had many meetings with my local manager, and spoken to the desk staff. I hope that you will do the best to rectify this situation immediately by reimbursing me for the additional expenses of the passport membership that I tried to change in March. One manager offered to potentially grant me credit, which they knew I could not accept, since I have repeatedly explained that I am moving to San Diego. My interactions thus far, I hope, have been an unfortunate example of the way your customers are treated. I would love in the future to continue to recommend this club to fellow teachers/​New Yorkers, etc., but in order to extend my good faith, I need to have my concerns addressed. Please contact me as soon as possible.
Best,

I have been a member for 11 years. The gym itself serves its purpose well — clean, efficient, equipment and TVs functional most of the time. However, in the past year, 2 major billing issues have tainted my opinion, and should serve as a warning to all.
First, they offered a membership (through a flyer) for my teenage daughter that said «NO INITIATION FEE,» then tried to charge me $ 50 for «processing.» After much haggling with the corporate office, it eventually got resolved, and they agreed that the information in the flyer was decieving and the charge should be waived, but it caused a lot of heartache and hold time on the phone.
Second, my daughter signed up for a one month personal training membership, which was supposed to be 3 sessions for $ 59. The fitness manager got her to sign a contract (she was 16 at the time) which was for 6 months at $ 59 per month. After we alerted them to the error, the fitness manager eventually voided the contract, and the manager of the club agreed that they should never have had a contract signed by a 16-​year-​old. Unfortunately, the corporate office is still trying to enforce it, even though it was signed by a 16-​year-​old and they were told it was invalid by the fitness manager, who recently got fired! One department doesn’t talk to the other, this issue still hasn’t been resolved, and it has caused me an incredible amount of stress, time and effort.
I hope the corporate office reads this, and this should serve as a warning to all exisiting and potentially new members.

Honestly? The club asked me to Unilocal about it. Gee, I thought one was to make comments organically rather than being asked. So, here I am to publicly complain about the physical conditions that exist.
The club could be a lot cleaner! The equipment is in need of updating. The cushions are all torn as well as the equipment is rusted.
The showers need new thermostatic valves as the hot water is scalding and uncontrollable.
TSI, If you are going to be offering your services in an upscale town like Greenwich, don’t you think your standards of excellence should exist? Honestly?

This location is a little hidden… the turn to get into Liberty Way looked like one was turning into a parking lot which is what you’re basically doing.
The gym itself is «compact» with it maximizing the space. The small locker room (M) has the full and and half lockers. The one thing I did notice is that the shower stalls have a «vestibule» where you can towel off in private and there is a seat available.
Being that there is limited space there won’t be any UXF anytime soon unless it expands. I really don’t see that there will be many if any muscle heads over here. I did notice that it seems like there are quite a few middle aged upper middle to upper class people who want to work out here. Not a big deal but I felt like I had entered a country club.
I’d recommend this location; metered parking ends at 5PM during the week and after 12 PM on Sat I believe. Sundays are free all day.

Small and compact — does the trick. Recent renovations within the past 2 years has brightened the place up a bit. Rarely super crowded even in the prime after work hours, but, not unbearable. Pretty clean for the most part, including the locker rooms.
Clientele here is a pretty good mix of serious gym people and the casual fitness people. My favorite time to come is during the week right after lunch — it’s practically empty except for a few older people who do not get in your way.
My only complaint is that often times if a piece of cardio equipment breaks, it takes AGES for them to fix it. Same thing goes for their tvs on all the cardio equipment. Also, during the week or on a Saturday morning, it can be pretty damn well impossible to find a parking space remotely close to the entrance, but, that’s not NYSC’s fault — just a general complaint.
Friendly and courteous staff, too. This place is like a little golden nugget compared to the NYSC in White Plains which is horrendous and a pain to get up to.

I have been a member off and on for a long time as I grew up and live in Greenwich. What a fall from grace NYSC Greenwich has had. Recently I terminated my membership (June 2013) after calling to suspend it for this month in late May. I had spoken the GM, Mile, a few times to ensure that the proper forms were completed and that they wouldn’t charge me for the month, etc.
Here are my problems with NYSC Greenwich:
— I have had to call Miles a few times each week because he is totally INCOMPETENT! He told me he would fax me the cancelled account form to my attention (even though he said he had a scanner so I asked for an email instead). It has been 4 tries now for him to fax me the form and each time it has not been done. I finally called him last week and he told he had completed the task, but I assured him he hadn’t. He then asked if I would prefer that he email me the form??? Of course I would and that was what I wanted from the start. Alas… it’s been 3 days and no email.
–I cancelled my membership on June 4^th because it took me days to reach Miles, and no one else there could terminate my membership before June 1 so I was not only charged a $ 15 fee to put my account on hold for non-​use, I was also charged a pro-​rated monthly fee of $ 8 (I thought this was insulting after years of paying, but Mile said his hands were tied). This is bogus and what a slap in the face.
–I also just checked my credit card statement and what do you know… NYSC charge my card in full for the month of June. Hmmm… I was charged a hold fee, a cancellation fee, and now a monthly membership fee? I am definitely going to spend some of my personal time to find a national person in charge and report this.
–NOw for the facilities. They have left NYSC Greenwich get really dirty and outdated. I don’t think they have thoroughly cleaned their showers in years and they always have mounds of dirty towels in the locker rooms since they are so short staffed.
–One day I was working out and they close at 10pm. It was 9:55pm and I was out of the shower, literally putting my shoes, on and they lights went out and they shut down and left. There were 5 – 6 members (men and women) who were still inside and when we made our way to the front door we weren’t sure if we could just open and leave or it the alarms would. I said, «screw it», and opened the doors and left. What a lack of service not to check the place before closing, especially as it was still operating hours.

All in all my experience with Miles is a microcosm of NYSC Greenwich. Out of touch, poor service, inadequacies, incompetent and unable to satisfy even the simplest of goals or needs. What a fall it has been and I have since joined the YMCA and am very happy.

I’m a big fan of NYSC as a whole. This branch in particular is inconsistent with its promotions and will lie to get you to join. False advertising, false advertising, false advertising.

I joined NYSC because this club is pretty close to my home. So first, the positive,
it is a great location… but unfortunately the club has gone down hill badly over the past year or so. It seems this particular NYSC is completely lacking management oversight.
The exercise equipment and audio equipment break and stay broken for weeks. Some of the equipment just stays broken forever and nobody seems to care…

My experience today at New York Sports Club in Greenwich CT.
July 17 2012 — 4 stars today! All the bikes seemed to be fixed and the room cleaned.
January 27 2013: — Frustrated — Stress going to the gym!
— three bikes did not toe clips
— 5 of the TV’s did not work on the treadmill. The sixth treadmill squeaked. 12 min. later I started my workout.

Overall this location is a great place to workout with out any interruptions. The childcare is the reason I come the Greenwich location. Connie is a seasoned, calm, and caring person. As a stay-​at-​home with a 14 month toddler, I can workout with ease. The gym offers a $ 30 unlimited monthly pass. I basically, pay a dollar a day. Beats leaving my son home with a sitter. Plus he gains social skills interacting with other children.

NYSC Greenwich has changed dramatically since their renovation earlier this year. The addition of studio space for classes may have increased the appeal, but it took away equipment and workout space. The upstairs area looks and feels like a hotel fitness center. The space is tight and feels cramped — it’s not unusual to have to step around (or even over) other people as you move around the gym. Add kettleballs and a heavy rope and it is hardly a relaxing place to work out. The most popular activities here are walking on treadmills and texting, as many of the more serious, fitness-​oriented members have moved on.

Wow…
It’s true that the patrons make the institution.
In Manhattan I would never have gone to a NYSC because of the amount of people and degenerate knuckle-​draggers that fill up the behemoth «clubs» but here it is civilized, clean and spacious.
Plenty of machines, easy parking, clean and orderly weights with a separate studio housing most of the classes and reasonable memberships.
ohh… and people speak English too.