American Express Company Card Division-Card Sales

I HATE AMERICAN EXPRESS! I HATE AMERICAN EXPRESS! I HATE AMERICAN EXPRESS! I HATE AMERICAN EXPRESS! I HATE AMERICAN EXPRESS! I HATE AMERICAN EXPRESS! I HATE AMERICAN EXPRESS! I HATE AMERICAN EXPRESS!
Oh, did I mention? I HATE AMERICAN EXPRESS!
Here’s the story:
1. I have an Amex Business card that gives «reward points.» When I had 800 points I called to convert them to Airline Miles.
2. The operator said that points can’t be converted until they reach 1000.
3. I spend more money to get to 1000 points (1400, actually).
4. I call to convert the points. The operator says that the points on my card are «Express Points.» They can’t convert. I complain that I was promised a conversion. The operator puts me on hold for a long time, comes back and says, «We can do it! The conversion will appear on your next statement.»
5. I say nice things about the operator in an email survey.
6. Next statement… the points are not converted. I call Amex, after a long discussion, the operator says «the reward points office is closed, try again tomorrow.»
7. Trying again… «Sorry, you have Express Points, there’s nothing we can do… and we have no record of your previous calls.»
8. I cancel the card.
9. Did I mention I HATE AMERICAN EXPRESS!
BTW… just a year or two ago, Amex had GREAT service… I think something happened. Change of leadership in the company?

American Express advertises nationally that they protect their card holders. They allow you to dispute charges, but based on our experience, they don’t deliver. They found in favor of the mover and refused to reverse the disputed charges. YOU BE THE JUDGE:
THREE GORILLAS MOVING & STORAGE (TUCSON)…
Under bid our move and over charged us by 197%.
Raised storage fees w/​o notice by 140%.
Held our furniture «hostage» until we paid their exorbitant fees
Threatened to sell our furniture if we disputed the charges billed to our AM EX Card.
Were not licensed to move household goods by the Dept of Transportation (DOT)
Were not insured at the time of our move (even though we paid extra for it)
LOST 10 items of furniture — $ 7,470
Damaged to our furniture — $ 50,965
Damage to our home — $ 10,350
IF THEY ARE NOT WILLING TO PROTECT THEIR CARD HOLDERS, THEY SHOULD STOP ADVERTISING THAT THEY DO.

I have high regard for AMEX in most areas but their policy on use of their card for foreign currency transactions can best be described as a rip off. It is on this issue I rate them 1 star as the rest is a 4 or a 5. Somewhat understandable is the fact that they levy a 3% foreign transaction fee. The company has to make money. But where the ripoff comes in is that they provide an exchange rate which is below fair market value that one can obtain from a readily available currency exchange facility. Having had this happen several times, I wrote to one of their executives in New York City and received a call from his assistant a few weeks later. I cited several specific examples and he thanked me for writing in but stopped short of offering any compensation though he said the company would take a look at policy. The short changing on the exchange rate was running about 3−4% below the bid, so in effect if you add the transaction fee plus the short changing it is running a minimum of 6% to use the card abroad. The company claims it was using a bank rate of some sort which was B. S as it should be better than off the street since one would assume they could capture an exchange rate somewhere between bid and offer. Simply put, this is a rip off and surprising considering it is AMEX.

All I can say is that Amex in general has an unparalleled customer service. Extremely reliable Company, clients are always protected, professional, polite employees, pleasure to deal with. Not familiar with «money on hold» situation but I have two Amex cards (personal and business) for 12 years and never had a single problem.
Highly recommend.

Writing in the New York Business Law Blog, attorney Abramson says, «The bar is high for Defamation Lawsuits against reviewers on Unilocal and „Gripe“ sites.»
Full post at short url:
That’s good.
And that’s for you, American Express Company.
And more.
Oh, yes.