Day Spa

Definitely not an upscale salon. People were nice, but overall it was not a professional experience. Won’t go into detail, but would not recommend.

Mani pedi with a girlfriend and we were more than satisfied. I don’t quite agree with previous reviews, it wasn’t like they described but I can understand if they went for a «Hilton» hoity toity experience, they should have gone to the Hilton honestly. This salon was quaint. Average country cottage spa with better than average customer service (which is equally as important as product IMHO). Angela was the better nail tech in skill and talent, Diane was ok– seemed rushed and sloppy polish job which is why I would probably rated 3.75 if I could. The receptionist bent over backwards to get us in and didn’t even need us to buy a groupon but gave us the discount anyway. I’m not comfortable in a Beverly Hills atmosphere so this pampering was just what I needed. You should at least try it yourself and post your opinion here.

I wish this place was a lot better since I do love Aveda salons. They need a lot of help in customer service. The hairstylist acted as if I was a burden and the place needs cleaning. If you want a nice «spa» experience, I’d say pick another place! It’s easy to get an appointment though since they are never busy!

My wife was scheduled for a hair cut /​style, eyebrow wax, and ‘makeover’.
When she called to make the appointment she was assured they had an EXPERT stylist who would work with her and be able to suggest (as well as cut) a style that would be flattering on her.
Here’s what she told me when she got home:
My appointment was for 1:30. I arrived at 1:20 p.m., and was promptly taken into a room to have my brow wax done. During my service, the esthetician’s cell phone rang! It rang several times before she silenced it. She did apologize. After I got home, I spent 15 minutes tweezing all the fine hairs she had missed.
I was surprised to find the restroom also served as their laundry room. Which by the way, smelled like dirty, wet towels.
I was taken to the waiting area and offered a choice of soda or water. I opted for a diet coke — which was poured from a 2-​liter bottle.
I was told it would be just a few minutes before my stylist would be ready. At 2:00 p.m., I went up front to find out what the hold up was, and was told she was running a little behind. I was also told that sometimes they just can’t get their schedules straight?
At 2:30 p.m. I was finally called up for my hair cut. Normally, I would have left after 15 minutes, but I was engaged in conversation with a very nice lady who was waiting for her friend, and didn’t realize just how much time had passed. Plus, I figured for $ 30 I would get a terrific haircut and it would be worth the wait — not so! The stylist never introduced herself, didn’t spend any time helping me to decide on a cut — just asked me how I wanted it. I told her I was under the belief she would be able to help me out. She then did the quickest cut I’ve ever had, threw on a little product and that was it. I’ve gotten better cuts at Great Clips, and will be going back to them from now on.
The waiting area was a glassed-​in porch on the front of the building. It was quite sunny that day, and got very hot out there. No one ever came back to see if I needed a refill on my drink. By the time I got back to have my hair cut, my face was completely flushed.
It took so long to get my brows waxed and my hair cut, that I had to forgo the makeover. Which, as it turns out, was a good thing!
When I left, my stylist was sitting outside smoking a cigarette (right where my car was parked); she didn’t bother saying «good-​bye» and/​or «thank you». I assume that’s why she was in such a hurry to get done with me.
This was the first time I’ve ever treated myself to an expensive cut, and I was very disappointed with the entire experience. I will not return, and will not recommend this salon to anyone. I wish I would’ve read the reviews before I went there.

Worst cut ever. 2 min shampoo, 4 min «cut.» VERY disappointed!!!

I was stunned by my experience at this spa! I received a gift certificate for a day package and whatever it cost was too much. When I arrived I was told I had to leave my valuables in the car since they didn’t have anywhere to secure them. The buildng is an old house with horrible parking. The staff was friendly but very unprofessional. It started with a massage, which I had to leave my undergarments on for ~eyeroll~ and it was fluff and buff, no real content. The room was dingy, wallpaper peeling and fan dirty. After reading other reviews I’m glad they weren’t doing laundry in the bathroom at the time. Salt scrub was 3 minutes of putting on the salt and then you wash it off. shower wasn’t the cleanest and I would have expected some type of cleanser. I had to just stand there and try to rub off the salt which had an oily texture. As with other reviewers lunch was sandwich and chips ~blah~ Served in an unbearably hot sun room. Pedicure was frightening, at first I wanted to believe they had opened the tools before I sat down, but after a terrible pedi and mani (details too terrible to list) she dropped the tools in a container of blue water and swished them. there was so much junk floating ~shudder~ I will note that they did just spray gobs of straight alcohol on your hands, mine are still burning. The facial was horrid, first she used an scrubber that I later saw had a removable head she just rinsed and set on the counter, the pads to wipe off the soap smelled like mildew. the entire room was filthy, I took pics with my phone, glad to share, had time because again like other reviewers, she ran out and left me there forever. I passed on the remaining «treatments» and rushed home for a hot shower! YUCK YUCK YUCK!!! I agree with other posters, this place needs to be shut down or at least inspected and brought up to code. appalling truly!

A friend brought me here for a DAY AT THE SPA package this past Friday as a birthday gift. Immediately upon entering and identifying ourselves, the receptionist (owner’s daughter and esthetician) barked out the cost ($ 200 ea) and asked for payment in advance. This was a birthday gift so that was entirely inappropriate.
They also advised that if we had any valuables that we should place them back in the car as they had no way to ensure our personal items would not be disturbed. Cannot forget… we had to change in the bathroom which was also the laundry room.
Day at the Spa (on their website $ 175…at the spa $ 200…maybe they should update their website)…includes an hour massage, a salt rub, mani/​pedi, champagne lunch, facial, wash and style and make-​up application. We were two of three people in the spa all afternoon and they could not coordinate our services so we were together. Lunch was supposed to be first… it was late. BTW, the champagne lunch was a sandwich, chips and pickle from Atlanta Bread Company with a glass of water. No one offered champagne.
There were LONG periods of waiting for the «next» service. So long in fact that often we figured they forgot about us and tried to find someone who could do something about it. We ended up having to pass on the wash and style and make-​up as we had somewhere else to go.
The massages were mediocre. The salt scrub… well, I could have done that myself. Supposedly they charge $ 50 for that service alone and it took maybe 5 – 7 minutes for the slapping on of salt on my arms/​legs and back. Mani/​Pedis were okay… def not the level of service when they charge $ 40 for a pedi and $ 24 for a mani. The $ 50 facial consisted of cleansing our face, applying a mask then leaving us to sit for another 20 minutes whereby we figured she forgot us again. Then she wiped off mask and applied a moisturizer (I guess) and that was it.
I will NEVER frequent this place again. Don’t waste YOUR hard earned money.

It’s pretty much a small cottage that has a friendly staff. They kind of messed up on their part, since the receptionist put me down for a next Saturday’s appointment, thank goodness I called ahead, and they squeezed me in for a 4pm appt, with a regular message and a damn good one I might add.
The whole experience was pleasant but the place is definitely not a hoity toity upscale salon. the staff is friendly, fast, and does the job. If you want a lavish tea, infused spa experience, this is not for you, but for 60 bucks and a 1 hour massage that is pretty good enough to put you asleep, you cannot complain.

I have had several facials in the past, and have always come home happy. But I went to 12 West Stone Day Spa today, to get a seaweed wrap and a facial. Don’t expect much from this place. The girl who did my wrap laid me down completely nude with no towel, on tin foil, and proceeded to rub me down while I had visable goosebumps, telling me that what she was putting on me looked like baby diahrea. Then left me in the room with no music, while all I could think about was how chilly I was. I then went to my facial, where I told the woman that I came there because I was feeling self concious about my complexion, and that I have had facials before, and harsh chemicals seem to make my acne feel and look worse. Well, she rubbed my face with a 40% glycolic acid wash, left the room for 10 minutes, came back and rinsed it off, put moisturizer on it, gave me a massage around my hairline and told me I was done. Money well spent? I think not.