Conn’s Homeplus

I just went to the store and spoke with the manager Gabe. He had an incredible knowledge of the stores products as well as wonderful recommendations to me. I trust his judgment for speaking with him and love the variety of products that the store carries! Everything from electronics, Kitchen appliances, furnishings and accessories.

We purchased a stainless Steele over the range microwave, range and dishwasher set from CONN’S in Spartanburg on July 31,2015. Our items were delivered on August 4^th our stove was damaged and our dishwasher $ 700 dishwasher will not dry our dishes, it leaves a horrible smell on the dishes and now it is rarely even dispensing the detergent to clean the dishes. We called the day after delivery and they offered a discount on the stove and offered to send a new dishwasher out. After over 2 weeks of me continually calling to talk to the delivery manager, Brian they finally scheduled a delivery of the dishwasher. The same 2 delivery guys showed up that delivered our first items. When they brought in the dishwasher we could tell it was not new. It had water in the train line leaking out, the blue protective film was off of the stainless that they had not taken off then inside smelt like old moldy water. So we said we were not accepting it and the delivery guys said let me call my manager and make sure you tell him everything. So we did and he apologized and said he wasn’t sure what was going on but would get us another one out asap. In the meantime this one is just like the first one but used and worse! They have refused to do anything about it except send a tech out to tell us to use JET DRY which it want dispense out! Or we can exchange it for a 15% restocking fee which why would we loose 15% for their problem and they expect is to pay $ 700 for a USED dishwasher! Not to mention we called fridgeidaire ourselves about the dishwasher and they confirmed the problems with this model and that they are aware of them even if you Google it It tells you about it! This company has so many complaints online and on the BETTER BUSINESS BUREAU and they are all the same type of complaints. People need to get the word out so others don’t get burned. All they do is push you from one person to another for 3 – 5 days and do NOTHING!!! To be a new business in Greenville/​Spartanburg this is not how you treat people to much competition out there! They obviously don’t realize how many people we know and who we are!!!

On Monday I received a phone call that my washer and dryer would be deliver in twenty minutes. I left work, planning to return immediately after the delivery. I waited at my house for additional 30 minutes after the 20 minute wait time before receiving my delivery. The delivery men ran an empty load to remove dust from the warehouse, and I returned to work. Upon arriving home from work, I found my entire hallway floor soaking wet. The brand new washer had leaked all over my floor. I immediately called the store, who directed me to the delivery company. The delivery company redirected me to the store. After about 3 or 4 times of being redirected I finally got someone at the delivery company to agree to send someone out but was told it could not be until Tuesday. I explained that I would be unable to leave my job again and it would have to be after four. I was promised that someone would come out as soon as I got off work to look at the problem and clean my floor.
At 4:45 on Tuesday I still had not received a visit, nor a call. I called the delivery company and was told nobody would be able to come out on this date. I immediately explained that that was unacceptable, as I am allergic to mold and have medical issues beyond that and could not allow my floor to continue to sit and soak. After having to raise my voice, a man finally agreed to come out. While, at my house he complained that he had to drive to Charlotte after my visit, kept checking his watch, and then had me put dirty towels in the washer. He then ran a load to see where the leak was coming from. Once my washer hit the spin mode it began to leak. The man turned the washer off but it continued to leak. After he determined it was a broken washer, and not a hook-​up problem, he said «Well you’re going to have to call the store. This isnt my fault or anything I can fix» and left. Not once did he offer to go get a wet-​vacc to clean up my floor or anything. I was left with a washing machine that was literally pouring out an entire tub of water.
I called the store, and was told that it was a delivery issue. After spending my entire evening on the phone with the delivery company, I was finally promised (at 9:00pm) that someone would definitely be coming out on Wedesday. I called the corporate line to file a ticket to receive my washer and dryer at no cost, as the situation was out of hand. Corporate was very kind during this call.
On Wednesday, I called the delivery company immediately after getting off work and was told I would have to call LLG to file a complaint because it was their fault. I quickly lost my temper, because again I am allergic to mold. I just moved this past weekend due to molding in a house and I cannot afford to end up in the hospital and lose my job. I told them that I was not calling LLG as I did not buy the machine from them. I bought my machines from Conn’s and I trusted them with my product. I was then redirected to the store once again. The store then directed me to the delivery company again. Finally, I was able to get a number for corporate again. While on the phone with corporate I was disconnected 3 times. Everytime I called back I got a new person to talk to and was asked to re-​explain the situation. By the 3^rd person, I demanded that I get their managers number, as this was not helping. Everyone in corporate refused to give me a managers number and was incredibly rude and unhelpful.
My biggest issue here is not the machine breaking. I understand that things happen. I am incredibly frustrated with the customer service I have recieved. I strongly believe someone should have been sent out IMMEDIATELY on Monday night to clean up the flooded floor. I never should have had to call on Tuesday to ask when I would be getting someone to my house. If I had been taken off the list, as I was told I was, then I should have recived a call. Furthermore, I should never have been left while my washer flooded my floor because something «wasn’t his fault.» I should have been able to speak to one person and have received a solution but instead I was redirected 5 million times and everyone refused to help me. When speaking to corporate, the problem should have been resolved immediatley but instead I kept getting hung up on and speaking to rude representatives. This has been the absolute worst customer service experience I have ever heard of, let alone experienced. This has been an absolute nightmare. My floor is still soaking wet and I am terrified that it is going to mold underneath my carpet.
I finallt got ahold of a higher up position today and was told that they would need to file a damage claim, which would take 48 hours before they could approve someone to come clean up the water. I was told that they would not be doing anything to compensate me for my trouble, time, and health. When I demanded that they come get the machines at 8am and void my bill, I was told they would come when they got to it.