P.C. Richard & Son

Terrible experience at this store. I needed a portable a/​c so called the store and was told they had 2 in stock (1 a floor model), so I said I would be there in 5 minutes, which I was. After waiting several minutes while the salesperson took a call in the middle of dealing with me and dealt with another customer on the phone, the salesperson noted it was in stock. He also said that I should get a surge protector, normally $ 40, but he would let me have it for $ 20.
I handed over my credit card and he rang me up, then took the receipt to the sales mgr and told me to go wait near the door for my item to come up. I waited another 5 minutes then the salesperson came over to tell me it wasn’t in stock. Someone else bought it in the 10 minutes I was waiting. REALLY! i stood by the door during that time and NO ONE exited the store with any items, let alone a portable a/​c.
Then the salesperson just told me to go to the cashier for a refund with zero regard for my time. I waited another 5 minutes for a mgr to refund my card. Then I noticed that I was charged $ 40, not $ 20 for the surge protector. I got my refund and walked out.
And folks wonder why Amazon does so well!

We had a great experience buying a GE Profile gas stove just before Thanksgiving and having it delivered the next day which was the day before Thanksgiving! We love the stove and the salesman, Chris Gabriel, was great! The installation was done by a private contractor recommended by Chris so we could get the necessary immediate delivery. No problems at all! He came within an hour of the delivery and instructed us on the details of the stove and how to use it We were able to start cooking for Thanksgiving that evening and raved to all our friends about PC Richards.
BUT…last week we purchased a Bosch dishwasher, also from the Greenvale PC Richards, again with Chris Gabriel as our salesman. All went well and the dishwasher was delivered 4 days later (by a store installer this time). Unfortunately the installer, whose # is 3038, failed to remove the plastic wrap film over the stainless steel door, and did not even tell us about it!
We only discovered it this morning, after we ran dishes through for the first time last night. This morning we puzzled over what looked like melted and then dried glue around the door handle panel. After we figured out what it was, it took about 20 minutes to pry the film off the entire outside of the stainless steel door. It was especially hard to get at the hinges; obviously the film should have been removed before the unit was installed.
Now I’m not so sure about recommending PC Richards to people who are shopping for appliances, unless they use an outside installer, which does add to the cost.

Great prices, huge selection and old fashioned customer service. That’s why they’ve been on Long Island for so many years. Shop around, you won’t find better prices or service anywhere. I was impressed. Give it a shot, you won’t regret it.

Unfortunately this Visit to PC Richard wasn’t the greatest. When the Greenvale store was under construction I went to Carle Place PC Richard and purchased a refrigerator. I didn’t feel pressured and had a large selection to pick from. This last visit to PC Richard in Greenvale, which I have shopped at before, could have been better. Felt very pressured from the minute I walked in the store from the salesman. I was in the market for 2 TV’s. He started showing me things I didn’t ask to see and of course these were very expensive items. To make a long story short they didn’t have a great selection of TV’s, Very limited. I purchased one TV from them but the other I found at Best Buy at a great price, and it was free delivery. I think PC Richard isn’t a bad store just wish they had a larger selection to choose from, obviously it’s out there. Also they should rethink there delivery charges. They were ready to charge me $ 49.00 per TV delivery charge (no installation), seriously! come on!

Was looking for a good router that was easy to set up at the same time. So i decided to ask an employee for help to see which one was the best. Turns out he told me the buy the world’s worst rated linksys router. I barely even get 7 GB download speed MAYBE on a lucky day i get 10, and it always disconnects. Do not recommend, employees do not know what they are talking about.

Saw a Whirlpool dyer on sale for $ 400 that was marked down from $ 520. When I got to the store I was helped by a sales rep named John Santos. He pointed out that there was an identical dyer priced @ $ 349. The only difference between the two dryers was the color of the face plate. I went in on a Saturday and delivery with installation (no charge) on the next day (Sunday). In and out in 20 minutes. Great purchasing experience.

Sold me a brand new Xbox One in box and when I opened it turned out it was making a weird noise. Went back to exchange, when for the first time, I had heard they don’t take returns on game systems. Unreal, worst store for ANY product they sell. Best buy would have given me a 2 year warranty with no worries. This place should either close down or stop carrying gamer systems. It’s clear that customer service doesn’t exist here. Also manager was a four eyed piece of garbage. Told me to ask Mr Richard why they won’t refund me. Unreal how much this place sucks. Downloaded Unilocal just to fully let people know DONT BUY FROM HERE BECAUSE THEIR IS 0 COVERAGE GO TO BEST BUY!

UPDATE: After contacting their corporate office, I was able to get a full refund. It’s a shame, because had the store just refunded me to begin with, I most likely would have continued the purchase through them. The corporate office wanted to keep me as a customer and make me happy. It’s too bad this mentality does not carry over to their stores. I ended up purchasing the two TV’s I needed (48″ and 55″) from Best Buy. Their employee was a young man, who was not making commission and spent over an hour with us educating us on the different models. He KNEW his products and had educated opinions on everything he was recommending. He matched the product to the need. They matched
prices (as long as it states «ships from and sold by Amazon») and they offer a full refund until Jan 15^th because of the holidays.

PC Richard now has a monopoly on the market and they act accordingly — I recently had my worst retail experience with them installing a kitchen range and hood. From my initial mtg to the installation it was a comedy of errors. Wrong measurements, incorrect advice, incorrect specifications on required equipment and then a 3 month run a round to get what I needed. PS I was only successful in getting the correct items after spending countless hours becoming an appliance expert to challenge there BS. Additionally, I had to pay my contractor and electrician to do the job twice because they spec’d out the wrong items. BUYER BEWARE
I would say though that if you are buying a TV or simple item that you will pick up and leave with they are probably the same as buying from the internet with the convince of getting it. However IF you are buying appliances or anything that will require installation and any level of professional advice I urge you to stay away —

My first interaction was a phone call to «Phil» who was more than helpful answering questions. My follow-​up visit a few hours later led to Phil having George A. show me the 60″ set I thought i wanted. After a few more questions George sold me a slightly more expensive model BUT the picture and reasoning in side by side comparison was well worth it. I left with my 60″ Samsung very happy!
At first awesome picture everything great. But after a few days I missed my old 65″ screen and though I didn’t have the smart features before. I started regretting not getting motion, voice and some other options as well.
Shit, buyers remorse. I called back, the guy listed to my story and said they would probably be able to help me but to call back Tuesday for George.
I called on the way home from work today George was great-​no problem. I simply had to bring back the 60″… I stopped on way home packed it up, drove 3 miles up street and I now have a kick ass 65″ smart tv with all the extras me or the kid would want.
samsung un65f8000bf is the model BUT the point of this is that the guys in this store went over and above to help me and at the right price. I look forward to getting more toys (sound bar?) in the future.

DO NOT PURCHASE WARRANTEE FROM PCR!!! It’s been one month since I contacted this company for a warrantee repair on my leaking washing machine. This LG machine is still broken! At every point in the process, they FAILED! Yes, they will use there own repair people, but you will wait longer! Need an appointment within a week? Not gonna happen. Parts will take 4 – 5 business days after the initial visit (which they said)-NOPE. Need an appointment time window (morning or afternoon?) NOT HAPPENING! Explanation from PCR as to why this is taking so long? No reason.
Can you give 0 stars?

Don’t buy from them look at their return policy they will give you a hard time returning many products or they won’t take them back. Would never buy from them again go to a place that you can return if you don’t like the performance of the product

Appliance & Electronics.
Well there is something to be said for being in business for 99 years — although I’m not sure if that qualifies your business as good, bad or crazy…
P.C. Richards sells appliance and electronics — mostly at decent prices but like any place else, you have to know what the costs are and shop intelligently.
This location is close to home and in general I have gotten some decent deals here — but you have to negotiate.
Always keep in mind that the sales people are working on commission!
Big parking in the back.