Sheraton Greensboro Hotel at Four Seasons

The date was the 26^th of January when we made our reservation via telephone through what I believe to be the Sheraton network. We had arrived in Greensboro late, deciding to give ourselves more time the next day to get acquainted with the city. The visit was for my friends birthday, I bought her tickets to the G-​Eazy concert to celebrate.
The original hotel we had booked months in advance was a trucker stop and near a strip club, so we made a last minute reservation through the Sheraton network and headed to the hotel.
Upon check-​in, my last name had been misunderstood over the phone, and the check-​in process (a do-​over) took much longer than expected. At this time is was around 12AM, late but we were offered no help with any of our luggage nor given any information about the hotel and its amenities. We went upstairs to our room.
The next day, of the concert, we explored Greensboro. Before leaving the hotel that morning, we approached the front desk and asked the staff if they had any good restaurant recommendations, as we are unfamiliar with the area and wanted something satisfying for my friends birthday. We were told, «Google it». This was very offensive and we gave up and headed on our way. Several times throughout coming and going from the hotel that it was swamped with convention attendees, who seemed to receive better treatment by the hotel staff.
We prepared ourselves for the concert and left, the location of the hotel is in a great spot and was very close to our concert venue, the Greensboro Coliseum Complex. Upon arriving back at the hotel around 11:45, my friend headed back into the hotel as I gathered our souvenirs and purses. She called me from inside the hotel and told me that a woman who appeared (by her dress) to be associated with a large convention gathering loudly stated, «I didn’t know prostitutes could afford this hotel». Staff was nearby and nothing was said or done.
The next morning, the day of our checkout, I was sound asleep but my friend is not a light sleeper and although we did not have the do-​not disturb sign outside on our door, room service entered our room FOUR times to clean up and attempted to do so. My friend told them multiple times that we were sleeping, they left the room with no apology. We received 3 wake up calls without having requested at 4:30, 5:00 and 6AM. Extremely upset, we packed out things and began to depart. I myself carried most of the luggage downstairs and search around for someone working at the hotel to assist me. I noticed a few but they were already busy helping convention attendees. I brought my car to the car-​port, noting a valet that was standing there watching me. I went inside, retrieved my things after locating my own trolley. And struggled to load my vehicle. The valet watched me the entire time, especially during my second trip to obtain my friend’s personal luggage. He noticed a convention attendee leaving the hotel with only a purse and rushed to take it from her and help her into her vehicle.
Now, almost a month later, I have made 20 calls approximately to corporate and the hotel itself to complain. Also sent an email to corporate. I was promised at one point a full refund and two nights stay at any Sheraton. However, 10 business days later, I have received nothing. I cannot get in contact with a manager at the specific hotel. I left my straightener and blow dryer at the hotel, paid for the shipping to have it returned to me, it has been 20 days and still have no recieved my belongings, after a phone call follow up, after the first 10 days.
In summary, the staff, management and overall experience left me with the impression that I will NEVER give Sheraton my business again and will inform all my associates and friends to never make a reservation with a company that does NOT understand nor value customer service.

I didn’t care for the reception, the service nor the meal at the restaurant via the Sheraton Hotel. While I live locally, I went there to dine with a friend in town from Los Angeles. My friend was a hotel guest and part of a 3-​day conference. The hotel accommodated 150 persons attending the conference. Needless to say, the restaurant lacked hospitality.
First, it was Wednesday 5:30PM. The lobby was full of conference guests checking in with suitcases. Yet, there were no signs or anyone available to direct us to the restaurant. Luckily, my friend figure it out! Once there, we were barely greeted then, led to a table toward the rear of the corridor passing several unoccupied tables. Once our table was pointed out, the hostess vanished before we sat down.
Secondly, we waited nearly 10 minutes before waving down the wait staff. We were quickly advised he was not our waiter. He disappeared up the stairs yet, soon afterwards another wait staff appeared, greeted us.
By now, after losing so much unnecessary time and being rather taken aback, we ditched the «dinner» plan and ordered sandwiches (thinking it wouldn’t take long). The waitress took our order and disappeared up the same stairs. Another few minutes passed and someone brought us water, a Pepsi and coffee We waited and waited and waited!
In the meantime, my friend flagged down another employee and asked him for a straw. Soon afterwards, our food was delivered. Tasteless and boring; no presentation whatsoever. I told my friend, we could have experienced better at the nearby Ruby Tuesday restaurant!
After a few bites, the waitress appeared with the check. (We weren’t ask about dessert; not that we had the time to indulge.) So, we paid and asked To-​Go boxes. Then, we waited and waited and waited.

Clean updated rooms and a good location right off i40. Check in was efficient but not friendly. Bed was comfortable. Parking can be a challenge since it is also a conference center. Also there are no bathtubs in the standard rooms.

Have always booked at the end of each furniture market for the next one. Never again. Usually have good rooms but TERRIBLE MOST UNACCOMMODATING STAFF. This time, my room smelled like smoke and the first person sent up said he had allergies and didn’t smell anything. The next said he didn’t smell anything either. I was up at 3am because I could not take one more second breathing in that smell. The woman at the desk was beyond rude in getting me a different room. Honestly, one night should’ve been comped if they even care slightly about customer service instead of repeatedly denying the smell and basically telling me I was wrong. Thanks.

Awful service. McDonald’s style service. Not a hotel a motel. Careful with management. When I asked to speak to a manager, they all went and hid. After this I realized there is a Hilton on the corner. Looks nice and will be staying there from now on. Manager on duty was m butler.

Average for a Sheraton at best. The room was clean with updated décor. However, Housekeeping was overly aggressive attempting to open the door and come in the room at 8:30. I appreciate having a job to do, but my rewards program earns me noon checkout times. Leave me alone and let girl sleep in.

Having been to many Sheraton’s across the US, I never go on to Unilocal to see what others think. Normally when I come to Greensboro, I stay at Hampton Inn (always great). Because I needed a meeting room and wanting to collect more Starwood points, I stayed here.
After flight delays and getting into RDU later than expected, I did not arrive until 9:00pm. Not to late, but enough for me not do my normal decompression after a fun, hectic day of travel. When we checked in, it took a bit longer than expected. The check in was OK, but not the normal, «Sheraton» service that I have been spoiled to. I stayed on the Club level, and for such a large hotel, they do not have many elevators. When I checked into my room, I swung by the club to get a water, and the man working the club level gave me a «go to hell look» for grabbing a water. Not friendly at all.
Next morning came to the club for breakfast and the one thing, for such a large hotel, they have way to few tables. 2 people at each table (4 total) and so I sat on the couch and ate. As I left, the man working in the club made me sign in. OK, new to me.
My room was comfortable, quiet. Hotel was clean, but for me, this is like a Reno style Casino hotel without the Casino. a few conventions were going on, and the parking can be quite challenging. Overall I had a nice stay, but the staff just didn’t seam the most friendly, or helpful.
I will try this place again, and hopefully the staff is a little more «Sheraton» friendly.

My favorite hotel in the triad! We spent our wedding weekend here as well as our one year anniversary. The only resort-​like experience in the area. Huge indoor and outdoor pool, large hot tub, great restaurant, multiple bars, coffee shops, beautiful hotel rooms and massive event centers. Located right next to the Greensboro mall, movie theaters and tons of restaurants. This place is a one stop shop and I look forward to spending all of our anniversaries here.

My work always holds our annual conference here with the exception of last year. Two years ago, they were working on renovating the old side and the renos are complete and the rooms are nice. A huge upgrade from what they were previously!
I like how they give you two complimentary bottles of Dasani water in your room. Not sure if this is standard or if it’s bc I’m SPG. Most hotels will charge you an upwards of $ 3-​$ 4/​bottle. The bathrooms have a rain shower head so you may want to bring a shower cap if you don’t want your hair wet.
Someone complained about the parking in their review. The parking is free. Depending on what they have going on, you may have to park far away from the hotel. You have to remember that this hotel is part of a convention center, so they can have multiple events going on at the same time which can make parking seem difficult. To put this in perspective, this time while I was there, there were 2 other conferences going on.

Very very nice hotel. No parking expense which is awesome for such a nice place. Right next to the mall and 4 different places to eat within the facility. Exercise room is also nice and offers more than a treadmill and bike. Staff is very friendly and is also cheaper if using points!

Overall the hotel is nice, majority of staff is friendly and helpful. The renovations are nice, however be sure to bring a good shower cap of you don’t want to wash your hair everyday. The new bathroom renovations include a rainfall shower. This a slight inconvenience. There is also a shuttle to the airport which is a plus, however it only runs once an hour. TOTAL inconvenience. There should be two shuttles running every half hour.

I agree with Jason — our experience was excellent. More like 4.5 stars but I’m rounding up. People were nice, rooms were excellent, water was hot (one reviewer complained about water. The layout of the place was odd and it has the vibe of a second tier Vegas casino, but we would definitely stay again.

This review is strictly to offset all the bad ones… This place is AWESOME and the rooms are great!!! The staff was nice and helpful as well! This is a great location bc you have 100 restaurants close by along with being next to a shopping mall and a movie theater… Who knows why all these people put these bad reviews up. This place has my stamp of approval!!! #platinum #Spg

The rooms are nice, newly remodeled.
The problem here is the staff! Not a single one care about their guests, once you check in nothing is their problem. Call down about a noise complaint, security doesn’t come to do anything about it. This employees at this Sheraton are simply here to take up space and collect a pay check for doing absolutely nothing. Terrible experience so far, and I have two more days of misery to look forward to while staying here. Ridiculous. Sheraton staff if you read this I’m giving you a round of applause for being the most incompetent people I’ve ever encountered. Good job, you’ve really out done yourself.

I don’t like this hotel. I’ve been here 3 times now for seminars, and I hate the parking, the long walk through what feels like an airport concourse to any where, the billions of random conference rooms, the lack of direction, the cold dim rooms, the boring overpriced dining options… actually, I hate this place. I’d give it a one star, but I figure that’s not fair since I’ve never stayed as a guest in the hotel.

Comfy bed with lots of pillows and down comforter. Newly renovated bathroom with rainwater shower. Nice towels and room was clean and quiet for the one night that we stayed. Starbucks in lobby is a bit on the high side, even for a Starbucks. Greeted warmly at check in and checkout. I will certainly return when I am in the area.

Hotel lobby is modern. Great convention center. Mall is conveniently located across the parking lot on the same side of the street. Bathrooms in the room are a 3 out of 5. Showers are weird. Restaurants are ok but most of them aren’t open unless there’s a big conference going on. The design in the guest rooms are average, nothing fancy or modern. The TV has bad signal. The elevators are SO SLOW.

This is literally the most unorganized hotel I have ever stayed in. To start with, DO NOT USE THE SHUTTLE SERVICE COMING FROM THE AIRPORT TO THE HOTEL. I organized a shuttle from the airport to the hotel when I first booked 4 months ago, and then called the day before check-​in to confirm to make sure that somebody would be there. I get there and nobody was there. I call 3 times to the hotel and they say «oh he will be there momentarily». Nope. Still not there. It was TWO hours after my flight until I arrived to the hotel. The driver was making unnecessary excuses such as «well I’m about to get off of work» and «the concierge has no idea what they are doing». He stopped the car 3 times because the luggage was stuck in the trunk and asked us to pack it up for him because he said that he couldn’t do it himself. By this point I just wanted to get to the hotel after waiting so long and tired after flight. I didn’t say a word until I arrived at the hotel and a very young lady at reception (very obviously new to the hospitality industry) checked me in. I pointed out the extremely incapable driver of the shuttle, and she replied «Oh don’t listen to him. He is the WORST of them all.»
Then she made me the wrong room key…
Listen.
This hotel has some obvious «kinks» to work out. Their customer service is terrible. If you like staying at a casino-​like hotel without any gambling, then this place is for you!
Also, important side note: if you want to charge your phone in the room you’ll have to do it In your bathroom because there aren’t any outlets anywhere else.

THIS IS A ZERO STAR review, the worst of the worst!
On July 23, 2013, I arrived at the hotel — Sheraton Greensboro at Four Seasons– at approximately 5:30pm. I chose the hotel, as it was the host hotel for the USATF National Junior Olympics to which my daughter was a participant. Having traveled from California we were anxious to get settled in our room. Within minutes of our arrival in the room we heard loud banging on the walls. I immediately phoned the front desk to alert them, however they were well aware of the issue as they informed me that «construction was going on.» I quickly noted that this would be a problem as my daughter was an athlete that would need her rest in order to compete in her events the following day and throughout the week. I was told, «there was nothing that could be done» as the hotel was booked to 100% capacity. I called back a second time as the sound was unbearable and reached a different person that informed me that the construction would only take place from the hours of 10:00am to 4:00pm. Interestingly enough it was close to 6:00pm by this point. Frustrated we decided to exit the hotel to have dinner.
The following morning, July 24^th, to our disappointment, we awoke to loud power drills and banging on the walls at 7:17am! I immediately alerted the front desk and they assured me that it would stop. It did not. I called back a second time and requested that we be moved to a different room and I was told that wasn’t possible so I asked to speak to a manager in charge. I was told that Mijan Sarwar would contact me. For hours my daughter tried to sleep without success, and as her parent I felt helpless and great dissatisfaction for the service I was receiving from the hotel. It should also be noted here that my daughter’s performance at the track meet on that day ended up being far below her best. The fatigue she was feeling due to lack of and interrupted sleep was apparent.
Upon exiting the hotel at 11:50am to go to the A & T University where the track meet was being held, I finally received a phone call back from Mr. Sarwar. He told me that they could move me to another room located in tower 1 on the 4^th floor where construction was not an issue. I quickly informed Mr. Sarwar that I was exiting the hotel and I needed to get my daughter to her event. He informed me that they needed to move me right then and I needed to be present. The unnecessary stress that this put me and my daughter under was unacceptable. I quickly packed all of our belongings and accompanied the bellman to our new room. As he was struggling to get through a doorway with our luggage, he ran over my foot which cut open my big toe and tore of the nail on my right foot with the trolley carrying our belongings. By this point I was late departing for the track meet and beyond frustrated with the entire situation. My toe bled all the way to the new room on the 4^th floor in tower one.
Upon arriving back at the hotel from the track meet the keys to our new room would not work which forced me to make the trek back to the front desk. It was at that time I alerted a staff member of the injury to my toe and requested an incident report be filed. Security came to my room to assist me. I made another trip down to the front desk where I spoke to another staff member and explained my disappointment with my stay and requested that Mr. Mijan Sarwar call me so I could discuss this further with him and at the very least that I be given a complementary night stay. I was never able to make contact with him. When I checked back with the staff member about this she informed me that she had spoken to Mr. Sarwar and that there was «nothing he could offer me.»
To make our stay even worse than it already had been, we next realized that our Samsung tablet (containing all of our personal information) was missing from our room with just the charging cord left behind. Because a few days had elapsed since we had moved rooms and due to our busy track schedule we had not used the tablet. Knowing this, we thought maybe it had been left behind in the previous room that we had stayed in. We informed the front desk immediately when we realized it was missing and were transferred to lost and found. We were informed that it had not been found. A staff member assisted us further and escorted us to our previous room to look further. To our surprise the room was completely gutted. The entire 22^nd floor had been closed down due to construction.
As of the writing of this Unilocal review, I have still not received any compensation from the hotel. I have received their standard cookie cutter apology letter that didn’t even address my issues or my requests. I would NEVER refer this hotel to anyone and am completely displeased with their lack of follow through.

this place needs some real TLC. I figure its got to be cheap for conferences to book this place because of how out of date it is.
I don’t know where to begin. The room was pretty standard. The bathtub was really dated and there was mildew in several corners. Heading to the gym, its fairly small. There are a series of treadmills in a corner… that do not face the big screen tv at all. Not that its ever on or anything– because its not. The pool is pretty nice, so is the hot tub. There are signs in your room that tell you not to bring the bath towel to the pool because there are pool towels by the pool. Well, the pool towels are really old, and small so I’d suggest taking your bath towels anyway.
One comment on the conference: 1) the food the hotel provides is gross. I mean, I was in a room with about 100 women (mostly mothers) and I was appalled at what they brought out– some weird rice pilaf, buttered squash, and some flour-​egg coated chicken (ew!). I was like, «are you seriously going to feed a bunch of women who feed their families every DAY with THIS?! My husband also remarked that the sandwich lunches they were handing out he didn’t even finish– considering my husband loves food, I was astounded!
What really made me think, «I have to write a Unilocal review on this immediately» was when my husband and I ordered room service for some «milk and cookies» which is advertised for $ 7.95 (I’ve attached a pic) but apparently they charge $ 9.95 (which, as another Unilocaler noted… is false advertising!). It took 30 minutes (which they told us it would), and by the time we got them they were luke-​warm (not hot like promised)… and partially burnt! No… way.