Rice Toyota

Rice service has changed from excellent to poor! They built a nice waiting room however shuffle service patrons back to a «bus stAtion“environment across the street! From excellent to poor in a few short months! So sad thought rice was better than van York in HP. I guess things changeL T

Terrible service and attitude in Quick Lube center across from dealership!
I made an appointment for Saturday morning. When I checked in, I was told a 1 hour wait, which I thought was way too long, considering I made an appointment.
I asked for an update after waiting 90 minutes, and was told I’m next up and should be another 30 minutes! I said that is bad service after being told 1 hour, and I would not be back in the future. The only thing he had to say was a smug «ok».
At least the extra time gave me an opputunity to write this review in hopes of helping others avoid poor service at the Rice Toyota Quick Lube on Battleground Ave. in Greensboro, NC.

I’m now on my third leased Corolla from Rice, and this dealership’s dedication to customer service continues to impress. Everyone I’ve dealt with here over the years from David Senkus (sales) to Tom Holben (finance) to Sean Mehaffey (service) has been pleasant and helpful. They’ve treated me like someone whose ongoing business they value rather than a mark they can make a quick buck off of.
It also helps that I’ve had no problem finding exactly what I want here. The selection (at least in terms of Corollas and Camrys) is fairly expansive, and I’ve appreciated the ability to test drive and explore my options without any high-​pressure sales tactics.
Lastly, I will say that while the service department does often get quite busy, the revamped waiting area is reasonably comfortable, and the work (granted, mostly routine maintenance) done on my previous vehicles has left no reason for complaint.
Rice does well to subvert the stereotype of car dealer-​as-​gladhanding predator, and as long as that remains true, it will continue to get my business.

You figure this must be the busiest service department in town, because Toyota is the top-​selling make. Well, they really make it comfortable and enjoyable to wait for your car or truck! The waiting area is massive and divided into tables & chairs on one side, and sofas facing a TV on the other side. The sofa is set up in a U-​shape, so it provides a sense of community. The TV was on soap operas, unfortunately, and with so many people waiting I didn’t feel that it was appropriate to ask to change it — somebody watches those things.
The service advisors are mobile and kind of like having a server in a restaurant — your case stays with the same person throughout. I like that. It helps with trust.
My little Tacoma pickup only has 62,000 miles on it, so I’m a little concerned about needing $ 1,000+ worth of service. I’ll be keeping an eye on that. My Lexus has 72,000 and has never needing anything but recommended maintenance. No repairs. Cross your fingers for me!

The absolute worst! I’ve had a toyota for years… and I continued to stay with the toyota family because of their excellent customer service! But NO MORE! Rice Toyota needs to redo their processes in the service department. I spend more time waiting for service staff and drivers than I do getting my car fixed! The first guy I had was so rude to me I had to ask for someone else! They gave me another associate which handled the rest of my first visit. He made a recommendation for a fuel service that I told him I would do at a later date. hence today. I called before hand to make sure I understood their process and to make sure I could get a ride back to work (by the way, I called last week and asked about this but my service agent never called back). Clear on the instructions I followed through. After waiting for forever for my service man to even come to assist me (here… you have to continue to work with the same service man… what an archaic system) and waiting 30 minutes for a ride back to my job I come out to ask about the shuttle and my car was still sitting right where I left it. So I got it in and drove off… so after an hour and 15 minutes I’m back at my office and my car hasn’t even been touched by a mechanic! This place can’t handle the volume! It looks like I will be driving some distance to a dealership that cares about its customers because customer service seems to be the least of their concerns…

Sold my 2013 Toyota Tacoma to Rice Toyota on 6÷8÷15 and was told by Lou Gonzales, Manager that a check would be overnighted to USAA paying off the lien Well one week later (6÷15÷15) and a call into Rice Toyota accounting I was told the pay off check is still sitting there because no one sighed it. I call this poooooor business practice. Not only did I have to make a payment plus interest to USAA today (which would have been avoided if Rice was on the ball) but now I will have to wait another week or more to receive my equity check from Rice. Please folks don’t sell your Vehicles to these unscrupulous predators. Let my experience be the RED flag to avoid Rice Toyota!

I was not as happy with my last visit. I pulled into the service area where there were 9, count them, 9 employees standing around. There were no other vehicles in the center at the time I arrived. I pulled in, got out of my car, and stood there for several minutes without anyone acknowledging me at all. Half of them had their heads in a computer (working…understandable). The other half were horse-​playing by picking each other up in bear hugs and wrestling around or texting on their cell phones. Finally, Jake came. He came back from the waiting area and jumped right in helping me. He was attentive, professional, and polite; a model employee for the rest of those not even paying attention to what was going on.
Jake took my car and I went into the waiting area. While waiting there were some salesmen chatting with each other and very loudly. One salesman in-​particular was very loud but that wasn’t even the issue… it was what he was talking about. The exact content of the conversation was unclear but what myself and several other customers heard was, «Heck! I don’t mind doing something illegal as long as there is a little money or fun involved.» There was some more very loud laughter and faded comments about illegal activity until an older gentlemen got up and told the salesman how loud and inappropriate he was being. Afterwards the salesman stopped but it should have never happened in the first place.
Jake come back and told me about my car and explained everything perfectly. The value of the service I received was perfect and I was happy with that outcome. I was not pleased with the unprofessional-​ism of many of the staff there this time.
If it hadn’t been for Jake and the value of the actual service then there wouldn’t be even 3 stars.

My husband and I took our ’02 Camry to Rice Toyota to have it fixed. It wouldn’t accelerate and we were advised we would need to replace the transmission. If you’ve ever had to replace a transmission, you would know how expensive it is! We elected to look at a different car. We worked with Robert Sullivan who educated us on the benefits of new v. used vehicles. He went over all of the perks associated with buying new and listened to our concerns about cost & mileage. Mr. Sullivan was patient & jovial & that helped us make our decision. We test drove a 2015 Corolla (a real cost saver & great on gas). The ride was smooth & the safety features of the car were explained in detail. I love the Bluetooth for making calls or listening to Pandora radio through my phone. My husband appreciated the time taken with us so we felt good about buying a new vehicle. We would definitely purchase from Rice Toyota again. When you go in, ask for Mr. Sullivan. You’ll be glad you did.

My girlfriend has a Toyota and went to the service department. Two things made the experience sufficiently unpleasant that she complained to me about them. She’s usually the most easygoing, understanding and tolerant person you can imagine:
1) Men who worked there were leering at her, quite overtly and crudely, including when passing her then staring at her through a window afterwards. Now, she’s a very attractive woman and not unused to some attention, but it can get to a point when it’s just rude and I can understand why a woman would not want to return to this place.
2) She was quoted a price for the task to be done but was only told later that this didn’t include labor. This is a little disingenuous — who cares how the money is split between parts and labor, it’s not something a customer can control and when you ask how much something will cost you expect to be told the bottom line.

As with all reviews take my review with a grain of salt. Your experience may vary.
We decided we wanted a Toyota certified rav4 they had for sale. We searched several other dealerships and this one appeared the most mechanically sound and in the best shape.
Dealing with the sales staff was a long, tiring, experience. And this is by design so you get worn down and just give in to give them more money. I tried to be straight up and give full disclosure to my budget and desires thinking we could just get a fair deal quick. Nope. I’ll never do that again and neither should you.
First they tried to offer $ 1500 less than the commonly accepted value of our trade in. Our trade in was in average condition. They tried to give us money for something in poor condition. Our trade had typical nicks in the body but was 100% mechanically sound. That is NOT poor condition.
We did the traditional back-​and-​forth to the un-​budging manager while the salesman pretends to be your friend and on your side. Don’t fall for this. Each employee is there at the dealership to get the most money from you. No one at a dealership is your friend when you’re buying a car.
They also didn’t want to come off their price that was $ 1000 over the commonly accepted market value of the vehicle. It wasn’t until we did our walk out and calling the sales manager to complain did we get what we considered to be a fair value for our trade and what we paid for the vehicle.
Offices were a bit sketchy. Carpet was pulling up from the the floor and looked dirty. Office chairs had rips in them. The appearance of the vending area looked cheap and a bit unsanitary. You want me to feel ok about paying more $$? Give a better appearance inside and outside your business at all times. They are currently remodeling but you don’t get rid of dirt by remodeling. You clean.
We finally get the frustrating deal done and then days later I get a message on facebook… not cell phone or home phone or email … but on facebook saying that there’s a problem with our paperwork. Facebook? Really? You can’t take the time to look up our phone numbers and instead contact me on facebook? And then I get friend request from our sales guy? That was a little creepy in my mind.
Turns out the VIN on our paperwork was wrong. And it wasn’t like 1 digit off. It wasn’t even close. So we go back in and spend another 45 minutes of an evening getting that resolved. Plus having to work with our lender to fix things on their end.
Finally, a few days later I tried to use the spare key to unlock our car. Didn’t work. They gave us the wrong spare key. Another trip back to my happiest place in Greensboro.
In fairness to Rice, they did gas up our car for the extra trips and the folks we worked with to CORRECT the issues were very nice. The sales manager extremely professional.
But I shouldn’t have to get to top levels of the business to get a fair price and good service. We got the price after fighting for it but did not get the service.

I have had two very awesome experiences at Rice Toyota in the past week!
The first was my experience with renting a car from them for a week. The rental process was easy and quick as was the drop-​off. They were very friendly and helpful the whole time, and the car was perfect.
The second was when I brought the rental back and purchased a used vehicle. Anthony Parker was the salesperson, and he was extremely friendly and helpful. Again, the whole process was easy and hassle-​free. Nobody was pushy, and Anthony made sure we had exactly what we needed. All of the people I encountered from sales to forms to payment were great!
I highly recommend Rice Toyota for any vehicle needs, be it new purchases, rentals, or service! I will be back in February for my scheduled maintenance :)

Friendly staff, clean and big waiting room. Takes about an hour for an oil change with tire rotation, but with the amount of customers that is not too bad. Nice thing is that there is no appointment needed for small stuff.

Recently bought a new Prius at Rice. Had a Honda Pilot that I really liked but gas costs were killing me so I thought the Prius would be a good option. Many of my misconceptions about the Prius were cleared up in a quick test drive. It wasn’t cramped at all and was pleasant to drive. Also the batteries have a 100K warranty and are not nearly as expensive as they used to be. The sticking point was the trade in value on my Pilot. I felt Rice’s offer was way too low and walked away because of that since I wasn’t in a hurry to make a purchase. My sales guy (Carl) left a message on my machine urging me to get an appraisal at CarMax and he would probably be able to match. The Appraisal at CarMax was a couple of thousand higher than what Rice offered and he was reluctant to match. He kept telling me what my monthly payments would be. I could care less about the monthly payment. I always double payments to pay off early anyway. I only care about the total price of the vehicle. Too often sale people will try to distract you from total cost by stretching out length of loan to get lower payments. Never fall for that. After me refusing again he called back the next day with a better offer. After some haggling I got within a couple hundred dollars of the Carmax offer and bought the car. I do wish Rice offered their own loans like Carmax instead of going thru banks. The loan rate I got from CarMax on my Pilot was lower than what they found me at BB&T for a new car. Although not a bad rate (3.8%) I think people with exceptional credit (around 800 score) should benefit. The lesson I learned is it pays to get a second appraisal (Carmax is fantastic for this) and kudos to Carl for suggesting that (but only after I walked away) and you have to haggle because they will never start out with the lowest price.
I’ve had the Prius for 5 days and love it so far. Carl was very helpful in getting me the color and interior I wanted and explaining the features. Even hooked my ipad and phone up to the Blue tooth.
In summary a good place but has room for improvement. Appraisals need to be more competitive.

I called over here to see if they would match an offer that Toyota of north Charlotte had. A year ago that’s where I bought my 2013 Toyota Corolla and currently it had 43k miles. Yes I know I drive a lot. Anywho the offer was that they would buy my corolla back and get me in a new car for the same payment. Now granted I carried some negative equity from when I traded my husbands car for the corolla but that’s not really what made me mad about the whole deal.
Randy was who I saw and he asked for the contract for my corolla so I handed it to him. It had everything on there even the interest rate but I guess he didn’t believe me when I told him that since we went on a Sunday they had wrote us a letter after getting our car telling us that our interest rate and payment went down so they’re not what was on the original contract. I asked if we can trade my corolla in for a Camry because I saw specials online but then he said payments would be too high. So there’s my crushed hopes and he showed us a Corolla instead. He makes us fill an application out and then 20 mins later comes out and tells us that he wouldn’t be able to do anything because our payments would be over 500 and even if he decreases the interest rate it would still be that way. Usually dealership would negotiate but he didn’t he just flat out said he will call us if anything changes.
A couple of days later I find out he never even ran my credit. You see i used to work in underwriting I maybe young but I’m not stupid. He just didn’t want to sell us anything. I am not sure what your reason is for not running our credit but we have pretty good credit scores and income. So then it took me awhile to get out a depressed/​upset state he put me in but I called Toyota of North Charlotte back to make an appointment with them.
Guess who is driving a 2014 Toyota Camry SE? This girl right here!!! I am so happy with my purchase I am glad I went to them for the second time. I went to Rice since we had moved to greensboro and I wanted to stay close but if I have to drive for great service I would do it again. Oh guess what my interest rate is lower than what he told me and my payment is way under $ 500. Their Camry was on special for $ 19 777 so they were able to work with me on payments.
Lesson here is you don’t judge a book by it’s cover. 5 mins away from me but I will never go here again. I felt that we were treated unfairly.

My husband and I purchased a Pre-​Owned Toyota Sequoia from Rice Toyota on November 30, 2013. I wrongly assumed that Rice Toyota would make every effort to get the tags to me. After various telephone conversations with the title clerk, I was disappointed to learn the tags were not picked up until the morning of Dec 27, 2013. I inquired as to the possibility of Rice Toyota going the «extra-​mile» and paying for Saturday delivery. This option was completely rejected by upper level Rice Toyota management, apparently the $ 80 Saturday delivery fee was too much for a business like Rice Toyota to incur while trying to live up to their obligations. My family has no choice but to travel out of our way to pick up the tags in person on a Saturday. One of the main reasons for this decision was that based on Rice Toyota’s track record of not performing, we have ZERO CONFIDENCE the tags would arrive at their destination.
The root of my complaint is that despite my best effort (s) to prevent this situation from occurring, Rice Toyota’s lack of customer service and unprofessionalism has created a situation where I may be required to drive my vehicle without proper registration and license plates. It did not have to be this way! If Rice Toyota has responded to my initial requests for the status of the tags, there would have been ample time to solve this issue. Furthermore, as a licensed dealer of vehicles in the state of North Carolina, Rice Toyota is OBLIGATED to provide the purchaser of a vehicle with proper registration and licensing. It is my opinion that by refusing to respond to my phone calls and failing to execute on their end of our agreed to plans of action, Rice Toyota has been negligent in its responsibilities as a licensed car dealer in the state of North Carolina.
Honestly, my opinion of car dealerships was not very high to begin with and this experience hasn’t helped change that. Before the sale was complete, I got the impression that Rice Toyota would have «bent over backwards» to make the sale. After the sale was finalized, I get the impression that they could really care less if I am a satisfied customer or not. Furthermore, I wouldn’t have such a bad opinion if they had just responded to my earlier requests for information. Ultimately, I will be responsible for driving the vehicle and I refuse to allow their actions to place me in jeopardy of being on the wrong side of the law. If there was any doubt, I plan to use every conduit to get my experience out, whether it be word of mouth, internet, blog, Google review,
review, etc. Consumers need to be aware that at Rice Toyota, customer service stops at the sale. Now that I think about it, maybe that is why my other two cars are Hondas!

I’ve had Toyotas for over 25 years and have been pleased with the service I’ve gotten at Rice Toyota during that time. My last car purchased from them was a 2001 Highlander and when it was time to replace it, I went back to Rice Toyota. Salesman David Senkus was extremely knowledgeable about the models I was interested in and showed great patience as I processed through my decision over many months’ time. I decided on a 2013 Highlander, and he took a lot of time explaining and teaching me all the new technology (Entune, nav, etc.) and future service needs (not much) of my new car.
On the service side, the techs are very friendly and helpful. If there’s ever an issue, they have an attentive service manager who is fair and follows up well. There is an «early bird» drop off and also car rental on the spot if needed. The waiting area has lots of seating, with good wi-​fi connectivity, a small separate section for young children (walk to nearby McDs if you want a playground), clean bathrooms, etc. Yeah, that’s similar to most waiting areas. If they had a Starbucks kiosk, it would probably set them above other automotive waiting areas. That’s not likely to happen, but I’ll continue to be a Rice customer.

Great friendly service. The waiting room is really nice and comfortable and the coffee wasn’t bad either. ;-)
I scheduled my appointment in advance and there were still lots of people there. It took a little longer then I would have thought for an oil change, but they did give my car a cash wash on the extrerior.

I just bought a used car from Rice Toyota. All staff were friendly, not pushy. They took the time to answer all my questions. They were able to get me a better interest rate.
This was one of the best car buying experiences I have had. I would definitely buy another car from them and will recommend my friends & family.

Very disappointed at the level of service and outright dishonesty. Please make sure you double check any and all paperwork and don’t rely on figures handwritten by an excited sales manager.
They have gone back to the old days of screwing the customers to make a sale.

We had a wonderful experience here! We traded in our 2009 Honda Accord for a smaller, more gas-​efficient 2009 Toyota Prius.
Our sales rep, Robert Abbott, was wonderful. He answered our questions, treated us personably and with respect, and offered us a great deal in the end. The trade-​in value he offered was a *very* competitive price, probably even as much as or more than we would have gotten had we tried to sell privately!
The sales process was smooth and easy. We test-​drove on Saturday, then returned on Monday to complete the purchase. Between the two visits combined, I don’t think it took more than about 3 hours. The team was quick, professional, and friendly.
My wife and I strongly recommend checking out Rice if you’re interested in purchasing a pre-​owned Toyota (or any of the other cars they have available).