Modern Infiniti of Greensboro

Ok I’ve been a customer of Modern for a while, and I mostly I have only had good experiences. First I had an Infiniti years ago that was not purchased here. The car was still under warranty so I used Modern for servicing. Always prompt, always a new brand new loaner to drive! (That’s just evil, by the way! Lol)
Anyway, fast forward to sometime in recent years. I would say the sales department definitely has it’s challenges. When I decided I would look at going back to Infiniti (we had broken up lol), I was shopping around. Modern was our first stop. Well first off NOONE came outside to acknowledge our presence which seemed lazy. Then I find a rep, tell him what I’m looking for on my trade, and he just did not take me serious enough. I actually left, and went to another lot to make my purchase. Wait, I know the suspense is building, but it does end happily. Lol.
The owner called me and apologized for the sales person letting me leave. He made a wonderful offer, and really made sure we were taken care of. Since then, service is awesome –free oil changes for a year with the loaners available.
Had the experience with the initial sales person never happened, Modern would be 5+ stars!

I bought a New QX60, and absolutely love this car, as well as my 3 kids. First trip, got 29 miles per gallon ! What a great buying experience and hassle free.

I sell businesses for a living so I am easily amused when «buyers» think they make all the rules just because they are in shopping mode for what is to them a high dollar purchase.
Cars aren’t cheap and with the hundreds of models available the process can be daunting. I understand when people get upset when they feel that they haven’t been treated right, but I also know that the internet is crowded with keyboard cowboys who abuse rating sites by posting one sided stories to try to hurt legitimate businesses.
Here’s MY Modern Infinity story from this week 2-​9-​2015. My wife had a minivan that the lease was ending. She decided she didn’t want another minivan so we looked at all sorts of mid to large size SUV’s. Ultimately she decided she liked the QX80.
If anything I’m a decent negotiator (again it’s what I do professionally). I generally know what is reasonable and what isn’t so my fuse is short when I feel I’m getting jerked around.
I used several online sites and worked with 5 dealerships in 3 states before finding Modern Infinity just 90 minutes away. One of the other dealers sold a car out from under me and the others had all kinds of weird logic for their prices that weren’t that good.
We found the perfect vehicle (tech model) listed in their inventory. I was prepared with with what the car costs etc. etc. I called and spoke with the manager who answered about a half dozen questions about the particular car, gave me a price, we negotiated a few minor items and I committed to buying the car and received a fair deal (anyone who expects to buy a car at a loss to the dealer doesn’t understand business 101).
Alex B. handled all of the details being sensitive to my time and schedule. He negotiated a trade for my 750il and DELIVERED THE NEW CAR TO MY HOME at no cost. We signed paperwork at my kitchen counter.
I’ve never had such personalized service (and it wasn’t because I over paid for the car or got robbed on my trade).
I was so impressed I sent a note to Rob (the manager) that said «Thanks for your help. Delivery was exceptional. Felt like we were taking delivery of a Gulfstream jet. 1^st class all the way.»
No business is perfect, but I dealt with Rob and Alex personally and was so impressed that I am now MORE likely to buy an Infinity branded product.
Don’t be dissuaded by negative reviews. Go see for yourself! You will be glad you did. We certainly were.

STAY AWAY FROM THIS DEALERSHIP.
No wonder they have such low ratings. This is the WORST dealership to do business with. They don’t know what «out the door» price means.
Alex Bullerdick and Rob Allmer were the sales staff.
I was shopping for a BRAND NEW 2015 QX60 and they gave me a OTD price quote. Once things started to fall in line, they disclosed that they will drive the car on the road for 200+ miles (from some other dealership which they don’t disclose) and then sell it to me for the price of a new car. When I question that, they add $ 300 to $ 400 (for transportation) on top of the already quoted OTD price. When I question that additional $ 300, they asked me to search for my car elsewhere. Hats off to you guys, I’m definitely not coming back.
They just say they will match/​beat other dealership’s quote just to get the deposit first.
Very very poor standard of negotiation. All they were interested in was to get the deposit from me. Luckily, I didn’t pay that.
Overall, this kind of sales experience makes me rethink my decision of buying an Infiniti.

The first sales associate I dealt with was just not a good fit for me and my wife (his name was Mark and is the same guy the previous gentleman below is mentioning in his review), but after leaving I received an email from Alex B. He followed up with a sincere apology for not making our car experience better and actually offered me a deal I could not refuse. I dealt directly with him from that point on and ended up purchasing a vehicle. Me and my family have been purchasing automobiles from Modern for years and will continue to as long as they keep guys like Alex B Around. Mark, the first salesman was very unprofessional and had a customer at the bank getting a check for the same car he was trying to sell my wife. Then after my wife spent hours there, told her the other guy showed up and the car was now sold. Somehow I noticed they still gave this guy the commission on my sale even thou Alex B cleaned up his mess.

After more than 15 voicemails from an increasingly stalkerish salesman, with such gems as «I think the least you can do is return my calls. It’s basic courtesy. Hello? Hello?» and, «I don’t know if you’re just screwing with me, or not interested, or what… Hello? Are you listening?» (you know, because I use a cassette answering machine to screen my calls, complete with Crazy Calls outgoing message:
), I finally called the guy’s supervisor. It was at that point I was told that, «well, it would be basic courtesy to answer his calls or at least call him back.»
As I had told the salesperson, Mark, when I came in for a test drive, I was in the very beginnings of my search. I’m not someone who tests a few cars and makes a decision within days or weeks. Buying a car is something that takes me months or even a year or more. This is why I own a car that I love. One that fits me perfectly. Mark, who during my test of the G37 became irritated when I attempted to take the car on my own route and not conform to the one he had planned («No! What are you doing?! Stay straight! STRAIGHT!»), and who ended our meeting by handing me someone else’s business card with the name and number struck through with ink and his scribbled on the card above them, did not understand this. Still, I reminded him again after his fourth or fifth call that my decision could take months, and still he persisted, calling sometimes 5 or 6 times in a week.
So, Modern Infiniti, let me teach you some things:
* It’s fine to suggest a test-​drive route, but I guarantee that I know these streets better than any of your salespeople, so if I want to deviate from that route and you tell me I can’t, then I will not buy a car from you.
* If you call me more than once in a week, I will not buy a car from you.
* If you hire emotionally imbalanced salespeople, and then defend their neurotic behavior, I will not buy a car from you.
These are not forgivable offenses, either. Each is a one-strike-and-you’re-out deal.
Overall, ¹⁄₁₀.