M-Pak Systems Inc

Very Honest Business with over 20 years delivering parts on time. Very kind caring staff in my opinion.

POOR SERVICE!!! BUYER BEWARE!!!
The site is horrible. This should have been my first clue that this company is not customer service oriented. However, I was in a rush and decided to ignore the signs and proceeded to called them to place my order.
I desperately needed the parts as it was holding up my production line. I was assured by the owner that I would get the parts next day as long as I was willing to pay the next day shipping charge of $ 50.00. Although, $ 50.00 seemed ridiculous for a 1 pound box I agreed as I knew they are not in control of the shipping charges.
The next day came, then the next and still nothing. We then waited out the weekend while our workers sat on their thumbs waiting for the machine to work.
I was out of town on business Monday and instructed my wife to give them a call and tell them that if the parts were not already shipped to cancel the order. When she called she was told they did not want to send it to us because they were not sure if we gave them the right measurements.
My wife said she would have me call them to sort this out and determine if we still wanted the parts. They said they would wait until they received a call from us confirming the information before they proceeded with the order.
A little upset that they failed to call us and let us know there was a problem and the fact that nearly 5 days after paying for next day delivery, I decided I was unable to wait on them to ship us the products, and located the raw materials I needed to build my own parts so I could get my guys back to work.
A day later I received the product shipment at my warehouse!!! Not only a week late but now sent without the required verification they claimed was needed before proceeding with the order. To top this off they inflated the shipping charge from $ 50.00 to — $ 114.00 —- for a box less than a pound in weight. Never once discussing this charge with us or even letting us know that they were going to ship the products!
This company charged over 50% more than the agreed upon shipping charge and delivered the product 1 week late.
My wife was quick to call this company to see if they would clear this up. She was greeted by a now very unfriendly owner that immediately started fighting with my wife on the phone and making up some story about how we were wrong and that they did what we asked them to do. He took no responsibility for the poor customer service, lack of communication and showed no amount of customer service skills at all. In the end after literally having a shouting match with this man, he reluctantly agreed to refund half the shipping cost so it would reflect the charge originally agreed on. Keep in mind… THIS IS NO LONGER NEXT DAY IT IS 5 DAY SHIPPING FOR $ 50.00
He refused to take any credit for failing to ship next day and failing to communicate with us on his lack of ability to supply the parts as promised.
This is a very dishonest, disrespectful company with extremely poor customer service.
Needless to say we are not impressed with the way they conducted business. They failed to send the product on time, they failed to call to let us know there was a problem, over charged us by 50% on our shipping and failed to provide any sort of customer friendly service.
!!! BUYER BEWARE !!!