Grandover Resort & Conference Center

Great accommodations, great golf course, wonderful pool area, highly recommended. Staffed by very friendly and helpful folks, my stay was a pleasure.
Prior to arriving, I checked the reviews and saw everything from bed bugs, burglaries, sorely staff and dated room furnishings. I found none of this to be true (although, I can’t testify about the burglary), the room was clean and updated, with fresh linens daily. Very quiet floor, really a perfect stay. When I’m back in Greensboro, I’ll be staying here. And I won’t leave the golf clubs at home next time!

I stay in hotels all the time and figured I would hit a resort to see if they lived up to the billing. The check in was a little weird as the guy checking me in was in some mood. No «how are you doing» just straight up business like I was bothering him. The room was ok and the bed was comfy but nothing more than normal. I will say the grounds are nice and the golf course looked well kept.
I ate at the hotel restaurant and it was really good. I had the shrimp and grits, pretty darn good compared to a lot of places. The bartender was overwhelmed with customers so I had to get up and get beers from the bar.
I guess I expected something more than a Hilton property and it was just on par with that.

This review is based on the brunch only. I took my meetup group here for our monthly brunch and loved the food and the service. There was so much to pick from on the buffet and most everything was fresh and yummy! The buffet comes with a mimosa which is a nice bonus but they do charge for coffee. The wait staff was very nice and accommodating. We stayed for a while afterwards to just sit and talk and they didn’t rush us out which was nice. The only tip I have is go when you are starving and not trying to be cute! Go with your other glutenous friends and enjoy all they have to offer with the brunch because it’s definitely worth it.

The Hotel is beautiful … Met clients at the Bar Area … Had a Horrible experience. The Bar Server had a bad attitude … She was very snappy and acted like she hated the world ! My clients were staying there for the week from out of the Country… I am in the business of Customer Care and totally recognize the difference !

Having a wedding at the nearby McCulloch Castle, many of us stayed two nights at The Grandover, due to its proximity to the venue. The lobby is absolutely gorgeous, as are the grounds, which lends itself to beautiful pics especially when decked out in wedding attire.
We found the front desk gals to be friendly. Our king room was very nice, with a super comfy bed and good-​size bathroom. Nice and clean. Housekeeping good. Grounds and rooms are very much 4-​star.
Dislikes:
1) Lobby bar folks obviously do not enjoy their jobs. Considering there are no nearby bars or restaurants, this one made us want to bring our own and hang out in the rooms instead.
2) The casual dining area that has pool tables and such was very unimpressive when it came to food. We had nachos and wings and fried mushrooms one time. Another we stopped in to try and get a little something to eat and ended up with just packaged peanut butter crackers due to nothing looking good. Really feels like they’re doing this because they have to, not because it would make guests happy.
3) The price. The wedding «discount» was well, not much of a discount.
4) No shuttle service of any kind! Paid or free. Non. Zilch.
That being said, for our needs, this was our best bet and despite the few dislikes that didn’t put a damper on our stay, we had a grand time at The Grandover.

Well if you are looking for a true resort experience like the1 hotel in South Beach Florida you will be sadly disappointed. This is our first time here. The food was average, had to return the filet mignon because it could not be cut with a steak knife. The Friday music was great, but the bartender was overwhelmed and he could not serve food and drinks to so many people. Told the manager the problem of not being served. I guess they or he did not care that people walked out. I do not have any reason to come back. Sad, it is a beautiful place where service suffers at resort prices.

The hotel and room itself were nice and my room for a great value for the price. I, however, had a frustrating experience with service. When I checked in, it took 15 minutes for them to pull up my reservation (I had booked an hour before online). Then, when I went into my room there was a welcome fruit basket for a man. I went down to the front desk to let them know and was told that I had the correct room and someone would come up to get the gift basket later.
I arrived at the hotel at 9:50 and got into my room at 10:20. I hadn’t had dinner and called room service. No one answered for five minutes and I raced down to put in an order before the restaurant closed at 10:30. I arrived at 10:27 and was told that the kitchen was closed. When I mentioned the time, the bartender told me they closed early.
I called the Managed to let her know about my experience in the restaurant and she gave some excuses («some items take a long time to cook and it was late at night»). She didn’t seem to understand that it was a problem that the kitchen closed before 10:30 and didn’t apologize.

This was my first visit to the Grandover and was impressed with the staff. Everyone I came into contact with were pleasant and helpful.
My room had a king-​sized bed and it was very comfortable! The sitting area next to the bed was a nice touch, including the flatscreen television.
The whole experience was nice but this isn’t a hotel for younger people. I felt very out of place and other than one small jacuzzi, there isn’t much to do during bad weather when golfing is out of the question. Also, you do a lot of walking around this place. There are only three elevators and they’re not convenient unless you only want to visit the lobby.
The Grandover is a comfortable place to stay but it doesn’t command the high admittance price.

Our room had ants. REALLY BAD ANTS. Around the (empty) mini fridge and in the bathroom.
Room was really expensive ($ 300) for what we got. We stayed in a suite and it was just a regular room with a couch, nothing special, and a view of the air conditioner unit.
The manager at the only restaurant that was open was exceptionally rude because we didn’t have a reservation. The restaurant was COMPLETELY EMPTY and it was a Monday. But, the food was good and wait staff was polite.

Amazing hotel. This is my husbands 4^th year visiting the resort, and my daughter and I’s 3^rd. Some perks are:
* amazing food right downstairs in the lobby
* a nice wet bar
* an optional wedding or conference facility
* an indoor and outdoor pool
* a VERY nice gym
* a spa– although a bit pricey.,
* a variety of rooms
* a colony bar– which you can smoke in
* a café– non-​smoking
* two golf courses– east and west
* a pro shop
* putting
* a gift shop
* friendly service
* they provide free rides to the mall, the airport, and Furniture Land South
* and so much more…
This hotel is amazing, and has SO MANY perks. My family and I recommend you try it out…

I have no choice but to visit this hotel once or twice a year because the NC Bar Association insists on hosting conferences here. This hotel is about as generic as it gets, kind of a cookie cutter faux luxury hotel that offers little by way of actual luxury despite a relatively high price point. The staff and management seem to go out of their way to be unhelpful, the conference areas are plain, and the guest rooms are extremely bare bones and uninspired. A hotel staff should, above all else, make guests feel welcome, but (like the facility itself) there is no warmth to the staff at this ersatz would-​be chalet. Even the location is odd: situated adjacent to I-​85 like the glorified Comfort Inn that it is, so many rooms have a view of nothing but parking lot and freeway. It looks about as genuine and wanted as a «McMansion» in an old historic neighborhood would. Even stranger, the facility obviously markets to business conferences and travelers. But it offers no real workspaces (a necessity for that clientele), and they prohibit guests from using empty conference rooms to catch up on work between meetings or sessions — if you want a quiet area with a desk to return calls or study your notes for an hour, you’re out of luck. I find this venue to be so uncomfortable, bland, and unwilling to accommodate that I find myself skipping Bar meetings that I would otherwise attend, just because of the venue, and my hope is that our organization will listen to our calls to find a new location for meetings.

Lovely hotel, EXCELLENT service at the door, bellman, valet, front desk, always above and beyond. Housekeeping may leave a bit to be desired. I love the pool, this is not our first trip. Highly recommended.

I have driven by this resort on many occasions & have noted its beauty from outside, and decided recently that I would spend a night to «scope it out» for future regional /​national meetings for my clinical team and to conduct some 1:1 casual interviews for a position I am hiring for. The food was great, the restaurant and café staff were very friendly, and the front desk staff and bartenders were nice as well. As others have noted, however, the level of care and overall service does not match up to what one would expect at a resort such as this. The door men and bellhops were absolutely useless. They stood there chatting with one another as I dragged my bags through the heavy front doors (FYI — the automatic rotating door is taped shut — likely due to the cold?), and literally watched me as I walked to the front desk and then up to my room (not once did they ask to assist or to provide directions — in spite of my looking right at them). No one was outside to offer any valet parking either, so I self-​parked my BMW M435i sports car and walked in the freezing cold (fortunately I was able to park close, as it was a ghost town with very few customers, being off season I had thought).
WARNING: After scoping out the various conference rooms I realized most were too large to conduct my 1:1 casual interviews, but would be great for future regional meetings — so it was suggested by the staff that I just find any of the many available areas to sit around the lobby and bar areas. After having stayed the night, eating dinner the night before and breakfast and lunch the next day, I was about to conduct my second interview and was rudely interrupted by the General Manager. He introduced himself and boldly asked «And who exactly are you, and why are you here?» OMG ! I told him who I was, the Fortune 25 company I am a senior regional director for, why I had decided to spend the night (in spite of living only 60 min away), that I was about to conduct an interview (candidate was standing in lobby area), and had even shown him my hotel key and referenced all the meals I had (to show I was a paying customer). He responded with «We are a hotel & conference center with meeting rooms you should be renting. You are conducting business in my lobby using my electric and internet. I need to ask you to LEAVE the hotel.» HOLY CRAP !! I restated the insane request back to him, to be sure that there was not some sort of language or cultural misunderstanding, as I have been travelling for 20 years and have never heard of such an insane request. He affirmed his stance and asked for my business card (trying to confirm that I was who I stated, and that I held the position with the company I had cited). As you can imagine — this did not go over well and my Irish-​Sicilian temper wanted to come out. In total embarrassment I had to apologize to my candidate, told him we were evidently not welcomed at this hotel, checked out at the front desk, and had to have him drive 10 miles away to one of our corporate sites to conduct the interview — we left immediately.
CONCLUSION: I made a very upset call to the Exec VP, who apologized and said he was equally shocked and had severely scolded the GM — but stated that they do in fact ask their employees to question visitors who may be having meetings in the hotel public areas, to confirm that they are actual paying customers (this may explain the lack of visitors here). He asked if I would please consider coming back to the hotel some time. Well — his GM tossed a corp executive and paying customer out of the hotel, and they did not even think to automatically extend the common courtesy of at least erasing the over $ 300 that I spent for a severely shortened visit — what does everyone think? Would you go back?

This place is beautiful. The grounds are stunning. It is meant to feel very exclusive, but lacks one basic element, excellent customer service. If you go to a place this pretentious, you should be pampered by workers going out of their way to help you. I was not.
I walked in, trying to hold the heavy beautiful door and haul my bags in. I saw the doorman/​bellhop when I got inside. He could not be bothered to help me. This dude has one job, HOLD the friggin door open! There was a nice automatic door but there was caution tape all around it so I figured it was broken. Well, the next day it was working fine, I think the bellman didn’t like the cold air rushing in.
I checked into my room and found a wrapper on the floor, I hope it was some kind of candy.
I asked the bellhop/​doorman/​front guy about cab service later that night and he acted like I was interrupting his story with the buddy.
Pros: room service was super prompt and courteous. Fitness room was very nice and convenient. Fireplace lobby bar had excellent service and ambience.
I most probably would not stay here again. Too many other options.

Room was beautiful. Decorations for Christmas were stunning as usual. Staff was courteous. Service for dinner was extremely slowly but it was a big group. It took an hour and a half until dinner was served. Filet mignon was cooked well beyond what I ordered but was seasoned well.

My room was spacious and had a nice view of the golf course. The wet bar is a nice touch and I always appreciate having a fridge in the room. The bathroom has audio from the tv which is nice when you are getting ready in the morning and catching up on the morning news. There is also a pretty deep bath tub which is nice although the shower head sucks. The bed and pillows were comfy. There is an indoor/​outdoor pool and hot tub although I did not use either. They also offer spa services which I might use on a longer stay. They also have a game room way in the back of the building with a couple pool tables and foosball tables which I thought was awesome especially with our large work group all staying here. They have a custom omelette station which makes breakfast pretty good. I would stay here again for work or leisure.

I have been to this resort several times and had enjoyed every minute. Everyone was always so nice and accommodating.
Until Now! I called on 3 – 19 to reserve for 4−7−14. Reservations said they did have rooms available. They wanted me to fill out some paperwork since i was there for the Furniture Market. I filled it out that day and sent back. They lady I was corresponding with said she would deliver it to the reservations manager and I should receive confirmation soon. A few days later i talked to the reservations manager. She said she was processing and would call me back in 10 minutes.
Since then, I have called the reservations manager 4 times and emailed 2 times for a yes or a no. I have called the reservations line and was put on hold for 45 minutes. So, in total, I have called about 10 times and emailed to just find out if our room was reserved. I can’t get anyone to call me back or respond in any way with a yes or no answer.
Worst customer service I have seen in a long time. I realize they are busy but this is extremely unprofessional. They should be honest about their rooms with potential customers and return phone calls. I would have reserved elsewhere. Fortunately, I found another place.

This place feels very 3 star. Service at reception was basic and not engaging. Didn’t even offer to take my bags to room or even while I was struggling with hanging clothes and suitcase. Lobby looks nice but it’s not warm feeling or cozy. Room feel like old Marriott from the 80’s. Plastic sofa in room is creepy. I would sit on it in a hazmat suit.

Medium, is literally all I can say I wasnt very impressed by the interior design for a place called GRANDover it felt more stuffy, dark and outdated. Which can be an intresting style but you have to make it intresting. The menu was underwhelming as well I honestly felt as though it was really is just a high priced deli. I have had better food at Bia in Raleigh… maybe im bias because I have been to other Resorts and have experiences fine dining at other establishments and I made the mistake to having high hopes. However it seems as though its better suited for golf novice and pros.

It had been years since I had visited this resort and I must admit this place has aged.
I was meeting my girlfriend for a girls night away and this is the perfect place to meet between Raleigh and Charlotte. We booked massages and facials at the spa in advance and were very excited about our stay. The staff was friendly and the rooms were clean and decent but overall need some updates. For the cost of this hotel I would expect a little more. The spa was pretty disappointing it was very small and crowded and I was looking for luxury and relaxation.
Now if you golf or live in the area the Grandover is a great place to have near by. The gold course is beautiful and they have an amazing Sunday brunch.