Excel Moving And Storage, Inc. – An Agent Of Allied Van Lines

We contracted with Allied Van Lines to move our Household Goods from MT HOLLY, NC to CARMEL, IN. Excel Movers in Greensboro, NC managed the move. There were several problems with the move:
* The initial estimate was grossly understated. The price for the services increased over $ 4,000 after the material was packed and put into storage. Our household goods were essentially «held hostage» until we could provide additional funds.
* Property damage from the move. I’ve moved 17 times in my adult live — included military and corporate moves. This was the worst move, by far. The damage includes:
o The leg of dining room chair broken
o 60″ flat panel TV destroyed — the screen was cracked because pictures were packed inside the TV box.
o Two pictures cracked
o Missing dolly
o Grandfather clock parts bent and destroyed
o Several glasses broken
At delivery, many boxes were not placed as marked or as directed. We had to spend an entire day moving boxes and materials to the «right» room. The crew just dumped boxes in our garage to get out of there by 5 PM.
To make matters worse, they only reimbursed us $ 216 for all this damage.
I strongly recommend that you NOT USE Allied/​Excel. If you do, spend the extra money for the insurance

We recently completed a move from coast to coast and were very impressed with Allied and its local agent in Greensboro. Everyone was professional and courteous and performed the move in an exemplary fashion, taking great care with our belongings. We hope we never have to move again, but if we do we will entrust it to Allied.