Cycles de ORO

On a recent ride I heard a loud screeching noise at speed which I was sure came from the front wheel. Brought the front wheel in, Steve looked at if for about 30 seconds, and told me that the problem was in the rear wheel. He asked me to leave the bike with him for about 2 hours and he would fix it. The following day I went for a ride, the noise was gone, the wheel turned more freely, and the cost of repair was minimal. This is the 2^nd time that Steve has diagnosed and repaired a wheel issue for me. The man knows what he is doing.

Bought a used Specialized bike here last week. It was a little pricy for a used bike in its class and I was disappointed by the selection of used bikes but it was fine otherwise. The Specialized I purchased has some issues with gear shifting and the plastic housing was broken. I noticed both of these when testing the bike out. They wouldn’t give me a discount based on those issues I found but I was in need of a bike, and it was the only one that fit my budget in the area. It was 250, but I think it should have been 50 dollars less at the least.
I find the staff to be ok. The people at the front were a bit aloof though and I observed some were hanging out rather than helping other customers who came in.
Props to Brad who helped me and he was excellent, and even had some ideas for how to get better tires that fit the way I will be using the bike. He was fantastic and made the trip here worthwhile. However I have had much better and likely would seek out a different place next time.

A TRUE Local Bike Shop!
I was in the market for a new mountain bike and had been searching in my local area and I just could not find what I was seeking. I emailed Cycles de Oro and received a message from the owner, Dale, stating that he had the bike I was seeking at the best price that I could find anywhere. I drove an hour from Carrboro, NC to make the purchase and was not disappointed. They had the bike tuned up and ready for me and the purchasing process was very personable. I could tell that Dale genuinely enjoys getting people on bikes.
Also, this is a really cool shop and is as much a museum as it is a bike shop. The walls are filled with vintage bikes. If you cool old race bikes, check out this shop!

I can’t say enough about cycles de Oro. I bought my Specialized Dolce there 6 – 7 years ago and the service I’ve received since has been exceptional. After a difficult ride today where I fought my gears, I brought my bike into Cycles de Oro, to leave it to be checked. Steve took it right back and diagnosed the problem immediately, adjusted it and coached me how to maintain it after. That’s above and beyond service! I certainly owe Steve a gluten free snack and Cycles de Oro my bicycle business going forward. Did I mention Steve taught my daughter how to ride a bike when we shipped there 4 years ago? Definitely recommend!

Hi, I just want to thank everyone at Cycles de Oro for all their help.
My wife and I had a weekend ride planned for The New River Rails to Trails and I was nervous they would not have enough time to get my bike fixed.
So thanks again, Dale, Steve, Nic, Tracy, Woody and everyone else. Especially Steve, I was freaking and he just moved forward and got the job done.

It’s a local bike shop, service seems decent, inventory is good. Customer service leaves something to be desired. My husband and I have been riding since long before our kids arrived, commuting and road riding. We don’t dress the bike-​snob part, don’t keep ourselves on shiny new bikes, and don’t walk into the bike shop just to shop and drop cash. We come in for in-​shop repairs, helmets, tires, patch kits, etc. Not big spenders, but we know about cycling. This shop has us longing for our neighborhood shop in Wilmington, NC that always treated us with respect, common decency, etc. Cycles de ORO staff seems dominated by those who exude the too-​cool-​for-​you bike snob attitude. Been there half a dozen times now, and things haven’t changed. We’re looking for a friendly shop without the attitude. Yes, they have a lovely space, and they have what we need as avid cyclists. Unfortunately the staff seems to think they need to make sure that we know just how darn cool they are – too cool to give us more than cursory attention. Great shop with one critical element missing in a brick-​and-​mortar store…

The staff here is very helpful and meets you where you are in order to find the right bike for what you are doing. I needed a campus bike, so I came down to Greensboro and tried many different bike shops in search of the right one. I finally arrived at Cycles de Oro, and they helped me find a great deal on a (barely) used hybrid bike that has served me well for the last 3 years. They really made a lasting impression on me and I still refer people to them even though I do not live in the area.

Came in to get broken cable fixed. One of the mechanics with a motor cycle helmet on was walking out. He took his helmet off walked me to the back and replaced my cable while I waited. He also made me an appointment to get a noise in my bottom bracket checked out. Dropped my bike off later that week. No more noise!!! Thanks from me and EVERYONE I ride with

Full retail prices, no value, lousy customer service, I left a review that was fare accurate and honest which was detailed extensively. Days later about ten family friends of the owner all left great reviews (all on the same day)! Now my review which I stand by has been erased. Guess Unilocal,excepts payment from lousy businesses to perpetuate more lousy reviews which will eventually generate more revenue for Unilocal once the business decides the negative reviews are hurting business. I guess running a customer service oriented business is losing its appeal
I found my review from earlier this year here it is;
I called to get the price of a Specialized Transition and was told the retail price, «but if you send a email to the owner you may get better pricing». I ask to have the owner call me or send me a email because I was calling from my car and couldn’t write anything down. The guy seemed disinterested in this but I insisted. After two days I still had not got a call back so I went to their shop today because it was convenient and because the clerk who answered the phone seemed impatient with taking my information to begin with I assumed he didn’t pass on my info to the owner. As luck would have it when I walked in the owner was speaking to another customer so he was easy to pick out because he told the guy he was the owner. When I told him who I was and that I’d left my info with one of his employees he did indicate that he got the note and he didn’t call me because his employee said I was pushy (I guess because I wanted him to take my contact info as My feeling is if your looking to make a purchase of 3k and you make the initial call as a consumer I shouldn’t have to send a email to them, they should be grateful for the opportunity and contact me back). The response from the owner was ‚“I figured you thought we do business like a used car dealership, we only sale our products at full retail”. I said thank you and left. I have purchased the Specialized Transition pro with the carbon crank for $ 2940.00. This price includes tax. I just have to drive 120 miles to get it. After dealing with that guy though I’d drive to California before I spent a penny their!

I’m new to the area and needed the front break fixed. Walked in, greeted right away. Problem fixed and breaks adjusted in no time. The guy took time to show me where to find trails on the website. On the way out the door I was offered a granola bar… I think the delivery guy had just dropped his shipment. Anyway, super nice and knowledgeable people. I would have given 5 stars, but being new to the area directions were a little tricky and difficult to find.

My wife and shopped around several bike shops in Winston and Greensboro. We ended up buying from Cycles de ORO for a couple of reasons: 1) we found a Specialized Hardrock for quite a bit less than we saw at some other stores. 2) The dude that helped us, a guy named Steve, was easily the coolest guy we’ve ever dealt with in any bike shop ever.
We are not hardcore bikers and sometimes we have felt overwhelmed or even like other bike shops can come across with a snobbish sort of attitude. Another review had mentioned all the old bikes that are hanging around on the walls of the store — I too thought this was a really nice touch. I felt like I got a little bike-​history-​appreciation while I was there. Really nice touch.
But, one can find a cheap bike anywhere, right? Especially online if you look hard enough. For us, the reason we dropped close to 700 bucks (bike and a bike rack) was Steve and the staff. Very friendly group. Very knowledgeable. I highly recommend this store — these folks love bikes and love what they do and it shows.

This is the kind of bicycle shop that any town or city should hope for. The owner has a very deep knowledge and love of cycling, and the store is bedecked with an almost museum-​like array of the most beautiful bicycles from years gone by as well as the modern age.
While a knowledgeable cycling enthusiast could easily pass a couple of hours in this store conversing about the bikes, it is also a welcoming establishment for the beginner cyclist who is looking for guidance about the best way into the wonderful world of cycling.
Shops like this serve as a reminder about what a fabulous place the cycling world is. Even if you don’t want to buy a bike you should go there just to check it out.

This place is everything that is good about a local bike shop. They are friendly and have a beautiful facility.
I have purchased a bike here and had wonderful tour from one of the mechanics. They have a beautiful collection of bikes and bike history.
I have only seen one really rude person there (2÷28÷11) a mechanic who was being a total jerk to the cashier. That exchange should have never happened however in spite of that it is a really nice shop with a ton of cool bikes!

having grown up in Greensboro i got to know the folks at this shop over the period of a few years and it’s definitely one of those nice personable atmospheres that makes you wanna hang around the place, even after you’re done buying a bike.
the Mechanics are knowledgeable and honest, and the owner has an in depth detail oriented knowledge of by gone as well as current components.
you won’t be sold something you don’t want or need either here as i’ve experienced first hand. the sales team centers on getting the consumer what is in their individual interest of riding whether you wanna putz around the neighborhood and local trails to a spot for a couple beers with buddies or train for mountain or road racing. i bought a hybrid cruiser starting out in college and as i grew to love it traded it in for credit towards a nice entry level road bike i continure to ride and love to this day.
The shop is also well involved with local charity rides and organizations so by chatting around one can really delve into the community of cycling with relative ease and find a group to ride with without worrying about keeping up and getting left behind.
all in all if you’re a bike enthusiast or a beginner definitely check this out if you’re seriously considering getting a new set of wheels in the Greensboro area, and want to experience good customer service first hand.