Batteries Plus

Terrible customer service! I purchased a battery for my pallet jack and was informed at purchase they would buy back my old battery any condition as long as it looked like a battery. Well it was a different story when I returned with old battery which was leaking acid. They would not take it back and when I explained what I was told they still refused to take battery even when I didn’t want the $ 18 for a return battery. They need to train employees with customer service. I will never go back!!!

My daughter brought her I phone 6 in for a screen repair. When we picked it up and she got it home she noticed light was coming through the seams of the phone. We took it back in and the Manager said yes they had reports of «kits» being damaged and they would fix it. We picked it up 2 days later and left the store before checking it. 10 minutes down the road (on our way to a trip) the camera wouldn’t work and the phone wouldn’t work. I called the Manager immediately to report and said we could not bring it now, due to an out-​of-​town trip. When we brought the phone back, they could not fix it and said they had to send it to headquarters. At HQ they said there was water damage (not found by the store manager) and wanted us to pay $ 40 for a diagnostic test. I maintained I shouldn’t have to pay and would like to speak to the owner. Owner refused to call me, refused to pay (because he has already lost money). (He owns several Battery Plus stores in the area). I maintain that his employees are not properly trained hence I had to have it repaired twice. The story ends by me picking the phone up after having to call to ask for status (never called by them saying it is ready) and my daughter paid $ 150! (plus the price of the original screen repair). There was a diagnostic fee and camera fee!

I gave them 2 stars because I gave them lots of good business in the past, but I will never shop there again. My car clicker needs a replacement battery every year or so — the case is very hard to open and close. So I happily pay them $ 8 to install a battery. This last one died in less than a month. I asked why and the reply was, «well, do you use it a lot?» Duh? I said every day, like everyone else. So, it must be my fault for overuse and I should drive less often, or replace my battery 12 times a year. No price break + no customer service (with an attitude) = no more business ever. For a battery they probably buy 50 cents wholesale.