Interstate Moving & Storage

We bought a fridge off Amazon from Home Care Company. The fridge went through
AM Home Delivery and Interstate Moving called us. Once we got hold of them they scheduled delivery for the next day. We had a delivery guy named Gary. He and his partner were awesome. They were right on time, called ahead when they were on their way and were so fun and friendly! He was just a nice guy. He and his partner brought the fridge right into my kitchen and waited patiently while I checked it out before signing. We chatted about all kinds of delivery stuff. Very nice guy. Very respectful. Helped me out in every way he could.

I ordered a new range from
. Now I know why it was so cheap. Contracted through Interstate Moving & Storage for delivery, which has, oddly enough, been a ridiculous problem for them. I have a therapy appointment one day a month, and last Wednesday was the day. IM&S called to give me the window for my delivery for that same Wednesday, which was 9 – 1. My appointment was at 10, so I asked if I could have them just come later, any time after noon, which I felt was quite accommodating. I was told there was no way to shuffle the deliveries (which I know is a load of horse crap with my work experience…) and they could not deliver to my area any day but Wednesday. So I had to wait an additional week, living with 4 kids with no oven. Yay.
Fast forward to today, the new delivery date, Wednesday again. I’m expecting a call an hour before delivery, so when the phone rang at 8 am I was stoked because I assumed my oven would be here for 9. Instead I get, «We ran into an issue where the truck was overfilled and we’re going to have to reschedule you for tomorrow.» I told the poor girl bearing the bad news that it was unacceptable and I needed to speak to someone else. (I know it’s not her fault, so I tried to keep my blood pressure down for her sake.) She put me right through to Lance’s voicemail, and I left him a fairly calm message letting him know the situation was unacceptable seeing as how last week I was told they can’t deliver to my area any day but Wednesday but now because they effed up overfilling the truck now magically they can make accommodations, and that wasn’t my problem I wanted my item delivered today even if it meant he put it in his own darn truck to get it out here… I never heard back from him. Instead I called back to schedule my delivery for tomorrow, now just a slave to their poor time and space management system. What kind of idiots are running this place, I don’t know.
If you can avoid this company, DO IT. I will be alerting
to the type of service they are contracting, and hopefully if enough people do the same they will reconsider. Unfortunately, this poor service is the price we pay to save $ 600 on a stove.
UPDATE: I received my stove on Thursday, as promised. The only saving grace for this company is that the grunt workers are amazing. The girl I spoke with at the office was super nice and the delivery guys were professional, friendly, helpful, and quick.
Lance did end up calling me back and basically just said, too bad, so sad, we overstocked the truck and there’s nothing I can do about it. Thanks, buddy. I bet he sucked at Tetris.

I worked here for 5 days as a temp. The staff are all very hardworking — overworked actually — yet manage to remain professional and respectful to the customers. They were very helpful and considerate to me as I was learning this very stressful customer service job. It’s not rocket science but it takes a few days to get into the swing of things. The truck drivers were extremely helpful. If your item is late, first find out if has arrived at Interstate before you blast them. Be kind. These people will do their best to get your item to you as soon as possible. There is a turnover of staff due to low pay which is why I left — but the people are great.

Very nice, accommodating. The only reason I didn’t give 5 stars is because it was just a little late (1 hour). Delivery guys were cheerful. Thanks!

I can’t believe how bad this company is. I asked if they could bring something inside over the phone and I was
Told they just drop it at the curb. Do not use them. They made an appointment for a certain time and show up hours later when no one is home. I have called to reschedule and they don’t return my calls. I don’t even know where my order is so I am calling the company to try and get
My money back. The worst delivery company.

Can’t even begin to describe the unprofessional, unwilling, lazy attitude of the delivery personal working for this company.
Not only would they not deliver a sofa I purchased into my condo, they wouldn’t even carry it to the front door. It was amazing. I had to hire outside contractors to do the work. Their excuse, «The sofa won’t fit up the stairs of my condo into the living room.» And yet here I am sitting on the sofa in question, in my living room. All it took was a little effort and the ability to move furniture. Something you would think a moving company would have.
The whole process took two weeks and three trips to my property. I mean I could go on and on and on but I think all the reviews on here do a pretty fair job of surmising the customer experience.
Stay away, far far away if you can.
PS. If you see a drive named Eric, shoot first and ask questions later because this guy is a class act for incompetence and petulance.

My experience echoes the previous reviewers. False claims of reminder calls, no-​shows, missing items, no call-​backs, horrible customer service. Spend the extra money and use Gentle Giant.

TERRIBLE. I have no idea how this company stays in business. Dealing with them will be a long, drawn-​out process, a fight and struggle just to get the item you previously paid for. I ordered a dining table (total of two large boxes) from World Market. Here’s what I dealt with…
–Claims that they called to schedule a delivery time but they never actually called.
— On my day of delivery I waited from 9am-​5pm and no one showed up OR called.
— I called the following morning only to find out they didn’t have my entire shipment so it was never ready to be delivered in the first place.
–Finally, a delivery was scheduled for the next week but when they showed they ONLY GAVE ME ONE OF MY ITEMS.
–I called to make them aware of this a mere 15 minutes after they dropped off box#1, but waited on hold for 45 minutes. When I finally spoke to someone, they told me it was too late to turn around and bring back the second item and that they would call me to reschedule.
–I was called to reschedule FOR THE THIRD TIME — and they informed me they couldn’t come back for two more days. I kindly agreed to a window of 2 hours, 10 – 12 on they day they chose. I told the shipper I wasn’t able to wait past noon. We agreed to a time before noon.
–The next day I get a call saying they’ll be there between noon and 2pm. I called AGAIN to make them aware that I didn’t agree to that time the previous day and the shipper told me he made a note in the system that the package needed to be at my home before noon.
–The next day I WAIT AGAIN and no package. I left for work at noon and called them to tell them to just leave the package at the door. I argued with the manager who told me they needed a signature. Finally, after having to threaten them with calling their higher-​ups, they agreed to leave the package at my door.
I DO NOT RECOMMEND USING THIS COMPANY FOR ANY SERVICE, BIG OR SMALL.

This whole sofa-​buying thing has been a total fiasco for me. Since I cannot punch everyone involved in a parallel fashion, however, it’s worth noting that I would start with these guys first.
Where to begin? False claims to the shipping company (and myself) that they’d attempted to contact me multiple times and schedule a delivery.
Or there’s the part where I spoke to a real person a grand total of one time, and she had no idea where my sofa was or any record of it ever being there, and promised to call me right back — and then didn’t. Over the span of a week, I called them every day to leave a message asking what I could do to facilitate getting my sofa and never got a response.
Or there’s the part where I had to call the shipping company who was using them three times in three days — resulting in them calling these guys and their manager as well to leave «SRSLY CALL THIS CUSTOMER RIGHT NOW» voicemails — before I ever got a response from them on the third day (on day seven of this whole adventure).
Or there’s the part how when I did finally speak to their «Customer Care» rep — on whose voicemail I’d left 3 messages — she vaguely recalled getting a message from me and was pretty unapologetic about all of this. My sofa had been sitting in their warehouse for 2 weeks by that point.
Or there’s the fact that the delivery was scheduled for 2 – 5 pm when I checked online but (luckily) when I called at 8 am their dispatch was like, «Oh, they’re going to be there in an hour!» Lucky me!
To their credit: their delivery guys were pretty persistent about getting my sofa up the narrow flight of stairs after it kept getting stuck… but when I thanked them for their patience, they were like, «Well, we just don’t want it back on our truck.»
I like writing positive, silly reviews on Unilocal; consider it my «thang,» if you will. I don’t really like slamming anyone’s business and I feel like deep down anyone deserves some credit for making some sort of effort. These guys made almost none, and their service sucks huge hairy sweaty donkey balls.