Hart Plumbing & Heating

Contacted Hart Plumbing and Heating to have a shower control replaced [12/​2015]. Very prompt service and was pleased that the technician had only to replace a converter spindle lever [transfers water from tub to shower head]. Lever was very difficult to switch on and off and was advised by the technician to call them if the problem persisted, which it did. Requested another call. Once again, very prompt service with two technicians now showing up, one being an apprentice who stood around with me and did nothing to assist. They left to purchase parts needed and when they returned and entered the house they tracked in mud messing up a carpet that I just paid a couple of weeks prior to have shampooed. Following that visit, within a week or so, we still had difficulty moving the lever to engage the shower head. Once again I called Hart’s office and explained the issue. An office staff member stated the owner would discount the labor by 50%. No warranty on service or parts? I told her it was unacceptable. She would discuss with the owner and get back to me. A day or so later she called back and told me that the owner would come by the house the next day around 8 a.m. to inspect the job. Next day, no one showed up or called. I have called their office on three other occasions and after over a month still no contact from this firm. To add insult to injury, I received a second bill for the second visit, along with the first bill, that now totals $ 425.57. I could have purchased a new shower control and had it installed for a lot less. We will NEVER recommend this company for plumbing and heating work and I fully intend on taking whatever action afforded me to resolve this matter.