Sandri Oil

Just called Sandri for a fill up on my 1,000 gallon propane tank that I own. They quoted me $ 2.49 per gallon. I got quotes from others for $ 1.59 per gallon. How can such a large company like Sandri not be competitive on price? Consider this scenario. You need a fill up in your car and one station is charging $ 1.59 and a station across the street is charging $ 2.49 for the same gas. No brainer on which one you are going to buy from. Sandri is a bandit!.

Further information on Sandri. When I had the geothermal system maintenance done in 2014, we found that Sandri had put in a regular furnace filter and not the filter that the system required. It was further confirmation that Sandri did not put sufficient time into this very expensive job.

A case of the right hand doesn’t know what the left is doing — I gave Sandri Oil many chances, but they keep making dumb mistakes! I’ve had a total of three refunds or adjustment to my «bills» as a result of screw-​ups and technical incompetence by the Sandri folks. Good that they admitted the mistakes but at this point I’ve had enough.
Example 1: I needed a standard annual tune-​up for my oil burner, so I called for a quote. When the bill came, it was about $ 15 more than the quote, for no reason. Called to complain– 1^st refund/​adjustment.
Example 2: I called for an estimate for a new water heater as mine showed a small leak at the bottom. The guy showed up very soon, let himself in as instructed, and inspected my water heater. He called my cell — «where’s the leak!» he angrily asked. Apparently he was told it was an emergency when it was not. I got a bill for $ 70 or $ 80 for the emergency call — 2^nd refund/​adjustment.
Example 3: My oil burner started clicking off and frequently needed to be reset. This time I called Surner Heating to come and inspect. They told me that the electrodes were not installed correctly (when the tune-​up was done). I called Sandri to complain, and after some argument with some jerk, and sending in my Surner bill, they compensated me the cost of the Surner repair — 3^rd refund/​adjustment.
I’ve known Surner heating for 20+ years when I lived in Amherst. But thought I’d give Sandri, the local company, a chance when I moved to Montague. Big mistake. Unpleasant office/​phone staff on top of the incompetent technicians — never a friendly experience for all the times I called for an oil delivery. And by the way, the estimate for the water heater was excessive to say the least — «$ 2400 for everything» I was told. Ridiculous. I got the job done by Mal Cichy for about half the cost. Surner’s oil price per gallon is a few cents cheaper too. Sandri Oil owns several golf courses as per their website. Perhaps that is where their heads are at…

We called Sandri Oil when our landlord’s usual contractor, Country Oil, made faulty promises and went back on their promise to bring us oil (we had no heat) for our newly rented house.
While Country Oil charges $ 120.00 for emergency deliveries, Sandri charges $ 60.00
Sandri reps were courteous, responsive, and set up our new customer account and got us our oil within 1 & ½ hours.
Now, that’s service!