Gordie Boucher Nissan Service

No deals
I do prefer to have the dealer service my vehicle but I am totally on the cheap. Oil changes here are more costly than what I was used to with my previous vehicle, a Toyota truck. Check online for coupons before stopping in. It’s also a good idea to make an appointment, especially for a Saturday oil change. I upped a star for having a fridge with complimentary drinks as well as fresh Crispy Crème donuts!

Best advice don’t go here for service, especially if the car is not under warranty. Took my car in for a known brake line issue. I suppose they thought they would do multipoint inspection which included torquing my downstream O2 sensor so hard they snapped the threaded housing out of my exhaust with the sensor seized to it. They didn’t even mention it. Their estimate for the brake line was three times what the garage I went to charged.

I took my 2012 Nissan to the Boucher service department twice for the same issue — a metallic sound I was hearing once the car hit 1500 – 2000 RPM. The first time, while the car was still under warranty (by a couple hundred miles), they dismissed it as a tool in the wiper cowl, but didn’t bother test driving it after the tool was removed to see if it was still making noise — which is was. No charge for that and I walked away with a free tool. Sweet!
I had to contact them repeatedly to make another appointment. By this time (about 2 weeks later), the mileage had rolled over 60,000 and my car was no longer under warranty. When I brought it in a second time, during my lunch (note: I am an hourly contract employee and don’t get paid when I am not working), I waited three hours in their waiting area (I did not have anyone to drive me back to work that day) only to find that my service rep, Brad, had left for the day and no one had made any progress on the car… at all. Just… nothing. They said they needed more time and that I should call and make another appointment — which I did, only to have that call go unreturned.
During the time that I was in the customer waiting area, I was approached by a salesperson, John, and was aggressively encouraged to buy a brand new car (even though mine is only 3 years old). I spent a little time with him, because he was friendly and I had nothing else to do but read, but decided pretty quickly… man…what am I even doing? I would not buy another Nissan as I am not a fan of the CVT. I told him as much IN person, ON the phone AND via email and even asked him not to call me again. He hasn’t stopped calling since. The service department, on the other hand? Not a single peep. I’m so very done with this dealership. I would never go back or recommend it to anyone unless you only want to be treated well while your car is under warranty.

Just spent over $ 1000 on a tie rod, a control arm and a bearing. After driving about 20 minutes, there’s a strange loud metallic noise underneath. Guess what? They are all gone for three days on Labor Day vacation and I’m stuck with the problem! We had been going there since the dealership opened. That ends today.
An update: turns out they didn’t secure the front metal skip plate at Boucher after all the work. Fortunately, Amato Nissan was open and fixed it for free. They’re our new dealership and we may buy a car from them! (Update: we just bought a new Nissan — not from Boucher!)