Affordable Cuts

I would never tell anyone to go here. My review is about the one in Oak Creek, but because I can’t find the Unilocal page for that one, I’ll write my review here.
I went here 3 times due to a lack of cash. The first time was ok (just asked for a trim and an eyebrow wax). The woman didn’t mess up the trim, but my eyebrows were… Sub par.
But the other two times are what will make me never go here again. A different woman totally screwed up my hair. I have pretty long hair and I used to have bangs, and I’m trying to grow it out. I made this very clear to the girl. She decides to cut so many layers in my hair that maybe 25% of my hair was the same length as it was before. One layer is shorter than my ears!!! My longest layer is as long as the middle of my back!!! And if that isn’t bad enough, she then takes shears and cuts all the bulk out of my hair! So I come with long, thick hair and leave with short, thin hair!!! I didn’t go to beauty school or anything, but seriously??? I have common sense to know not to do that, especially when I said all I need is a trim!!! AND I’M TRYING TO GROW IT OUT!!!
I return a third time due to lack of money again. I went on a different day of the week in the hopes of getting a different girl, but nope, I am stuck with the same one. Here is the kicker: she literally told me whoever cut my hair last did a bad job.
DO NOT GO HERE. SPEND THE EXTRA MONEY SOMEWHERE ELSE. THIS PLACE IS AWFUL.

This shop will never get my patronage nor a recommendation from me. And I will tell of this experience any chance I get. Affordable Cuts has left me with by far the worst impression possible of business management and demonstrated the poorest of customer service. I went to this shop today to have my son’s hair cut. Mind you, he’s two years old. I arrived between 7:15pm and 7:20pm. The hours posted their closing time as 7:30pm. Two women employees were still in the shop, saw me park, get out of my car, blatantly looked me dead straight in the face, walked up to the doors and locked them. I could not believe this was happening. I walked up to the doors, looked at them, talked through the door while looking at my watch to ask if they were closed. Once again, it’s not closing time, but you look dead straight at me and say you’re closed. I drive away just floored that ONE you close shop before stated hours and TWO that you turn a customer away. I call the shop to ask for a manager. The woman who answers, five rings later, says there is no manager available. I let her know of my experience and how I thought it was very poor customer service to one blatantly close the doors in a customer’s face and turn them away. Her response was, «I’m sorry you feel that way and hung up.» Less than 5 minutes later I get a call back from the supposed manager who originally wasn’t there when I called. You, manager, never identified yourself but ask for my name with the tone that you want to set me in my place. Your tone delivers no concern when you ask what the issue was. Again, I am explaining myself, What for? Your employee who took my call didn’t care to have any customer service skills whatsoever in handling my call or concern up to and including not taking my name and number. You obviously knew what was going on. So you used your called id to call me back. Your tone in asking of what my issue was – was one looking for an opportunity to give me a slick remark. Which you proved me right because right after I tell you that you have poor customer service and of turning a customer away before closing time. Your response is, «We stop taking customers ten to close to clean up. What? Your hours are until 7:30pm. Your manager response is, «We are open seven days a week.» Really?! A customer should never be turned away. Thank you for not letting me spend my money at your shop. Because it so would have ruined your day to keep your doors open to do your job and earn the money that keeps your doors open. NEVER AGAIN!