Veterinary Medical Associates, Inc.

Been going there for years and have always been happy. All the staff is wonderful especially dr. Greenwald.

I have also experienced the rude support staff. One receptionist in particular is so difficult to deal with on the phone and in person. She made it so difficult for me to make the necessary arrangements with their clinic so that I could help take care of my mother’s dog (my mother has Alzheimer’s), but the Vet techs and the doctors were supportive. This receptionist made a difficult time even worse. Another time she was very rude to my teenaged children who came in to drop off a sample. It might behoove this clinic to hire office support who enjoys working with people. We still go here due to my dogs health care needs, too difficult to change mid treatments, but when that resolves itself, might look elsewhere. The other complaint that I have is that the office staff seem to have no connection to what your pet needs. When calling to question about care, they often give misleading direction (make an appointment for an x-​ray) when something else is needed… if they would just take the time to talk to a tech or doctor about your pet’s situation, then the right type of appointment or care could be made rather than getting there after a busy day and discovering what the receptionist set up is not right! This group is higher in cost than other clinics, and with that you would think that all there would give you the customer the star treatment to make the cost worthwhile. But not the case.

I love the doctors here, but the support staff is hit or miss. So let’s start with the great vets: Dr. Munson and Dr. Grunwald are awesome! There is a third vet, but I haven’t had anything but phone contact with her. Dr. Munson founded the business and he has been nothing but wonderful with my cats. (During the spring and summer, you’ll often see Dr. Munson ‘surveying’ the grounds and checking on his flowers outside.) One of my cats is diabetic and his blood sugar can be all over the board, but Dr. Munson has been patient and has tried a variety of treatments to keep Thurgood’s blood sugar in check. He also is very good about explaining things in plain English. I’ve seen Dr. Grunwald less frequently but you couldn’t ask for a more compassionate doctor for your animals.
As I mentioned, the support staff is hit or miss. Some of the women are friendly and helpful and then there are a few who are just plain sour and not fun to deal with. You just want to say, smile once in a while, I promise it won’t hurt! But, there are always cookies (for the humans, not the animals) in the waiting room and, overall, the good doctors make up for the sometimes rude support staff. Prices can be high, but that seems to be the case with all veterinarians. I trust Veterinary Medical Associates with my pets and, when I encounter an unpleasant support staff member, I just soldier on knowing a great doctor is just around the corner in an exam room.