Sears

Came here for appliances. The first time we walked through was a weekday early evening. We were the only customers in the appliance area. There was one salesman who asked if we needed help but he was kicked back with his feet up on the desk! He didn’t stand up to speak with us or even stop leaning in his chair. Incredibly unprofessional! We told him we were just looking however and would let him know if we had questions. A bit later, we had questions. Where was he… nowhere to be found. Tried coming again but this time on a weekend during the day. Salesmen everywhere, some were busy with customers other were not. Not one person asked if we needed help or had questions. I ended up doing all of my research online and buying online. This store was of zero assistance other than viewing the appliances in person.

My family has been going to this sears since the late 80s. All my tools all my lawn mowers are craftsmen. I resently bought a push lawn mower like I always have for 30 years from sears. I used it twice and while useing it the second time the egine cracked oil shot out all over so I stopped useing it. Put it in my truck to return. I have had this mower for 45 days. They said it’s my fault and there’s nothing they can do about it. I will never again buy anything from sears not even battery’s. They have lost my business.

Tools.
I’ve been to this store a few times over the past couple of weeks when needing some tools and I just end up disappointed. I can buy a huge set of sockets but I only need a few. They don’t have what I want, and some items were not properly labeled so I’ve had to come back to return/​exchange. I then caved and bought a set of 10 sockets only to get home and find that the packaging is so theft-​proof that you need another tool to get the sockets out of it. Fail! I ended up purchasing a set for less at Home Depot and the packaging doubles as a socket holder.
The store is outdated. They are trying to use iPads as cash registers so it’s an interesting mash-​up of old and new tech. Regardless, service is slow.

Junk store in bad need of renovation. Sparse on employees and long lines. Old equipment. Not well organized, it’s hard to find what you want. Only two changing areas for such a large amount of merchandise and you can’t find them easily. If they don’t revamp their store soon I think it will fail. Only upside: I like many of their junior items.

I enjoy this Sears store, mainly for the hardware since I’m a Craftsman guy. While the employees here aren’t as nice and helpful as my Dad’s Sears Hardware in Germantown, they are willing to help find things and get checked out. The store, especially the hardware, is extremely well stocked, I’ve had no problems finding what I need. I do have an issue with their new checkout system, which consists of these little iPhone-​like things they scan and swipe your credit card with. It takes forever and it’s difficult to sign.

Note: I never come here for any purpose of my own. To me, Sears is the gateway to the mall with the closest parking.
I am here frequently, however, with my husband who comes here for tools, small appliances, and his own clothing. We have been disappointed by their lack of fairly common items. We needed an over the door hook for the bathroom and there were no options anywhere in the store.
When he shops for clothes he likes to get Dickies brand work shirts, but they rarely have short sleeve tops. He has big arms so long sleeves are often uncomfortable for him as they tend to be narrower.
I have also gone in with him looking for particular large tools: most recently a motorcycle jack. Online it said this location had two and we got there right after we looked and they told him they didn’t have any. Generally don’t they include the floor model in inventory? We were able to see at least one… you can’t tell me two people came in the 10 minutes it takes to drive there who wanted to purchase a $ 189 motorcycle jack…
We also rented our tuxedos for our wedding through Sears, and actually had a very positive experience for the most part. All our groomsmen looked sharp and didn’t have to pay an arm and a leg for the rental. Sears locations are everywhere so it was easy for them to all drop it off wherever worked best for them. My husband’s suit, on the other hand, had been oversized a little making him look «boxy» in our wedding pictures, which was a bit of a downer.
Overall, I will continue to walk through it or stare at things I don’t understand with my husband, but I will most likely not purchase anything here. (Though I was tempted by the light up rubber duck with santa hat yard display during Christmas clearance…)

I can’t begin to say how much I appreciated the service at Sears at Southridge in Greendale, WI when visiting from CA on Friday evening, Nov. 30, 2012. I was in town visiting my 94 year old Aunt who was in critical condition at Auroa St. Luke’s Hospital. My plane was leaving the next morning and I didn’t have much time to try to purchase a suitcase with wheels since the carry-​on I had mistakenly taken with me from CA was way too heavy to bring back through Billy Mitchell Airport and then through Houston and finally to LAX. I walked in the door at the appliance section of Sears and a lovely woman approached me, asking if I had any home improvement needs. Having just come from the hospital and having said my final «good-​byes» to my Aunt Marion, I completely told this woman the story of my visit and my need for a suitcase. The woman then said, «I can help,» and briskly walked me over to the aisle where the suitcases were. I was a bit over-​whelmed by the number of items to choose from and the clerk/​promotion woman checked with me, knowing I needed one at low cost. She found one and said, «I think this is on sale,» and in an instant, walked over to the counter to another salesclerk who immediately checked the sale price at the register and then checked to see if there was an additional coupon. The whole transaction from the time I walked in the door to the time I left with suitcase in tow for about $ 29 was not more that 15 minutes! As a tramped through Billy Mitchell and later through the various concourses in Houston, I wished this woman would have known how grateful I was. (I would have hugged her on one of those long interminable walks if she were there!) She saved me the physical pain that I had in carrying my hand-​held carry-​on upon arriving in Milwaukee, and having that suitcase helped me to make my connections on time. I believe that her actions reflected the attitude that Sears has toward its customers since she was not worried that leaving her promotional area for 10 min. would be a problem. It reflected extremely well on the management of Sears. I haven’t gone to Sears for several years now, but you can be sure I’ll make a point to go to our Orange County Sears stores in the future. My thanks to the great staff!