Kim Keller, DO

It took me a couple weeks to write this because I come from a family of doctors, and know how tough the job can be, but felt strongly enough after some time to post this. I went to see Dr. Keller at One Medical for an ankle injury and subsequent stomach issues I was having from a high dose of Advil a nurse at One Medical had prescribed over the phone.
I explained the whole situation to Dr. Keller and she barely made eye contact during the entire process, just furiously typed out my symptoms in a database. Never once did she even touch my ankle. Does that seem strange to you? It should. I told my father/​uncle etc that and they were disgusted– why go see a doctor for an ankle injury when they won’t even touch your ankle, or look at you when you’re explaining your symptoms?
She did help with my post-​Advil issues by prescribing some homeopathic treatments, but I could have found those on the Internet. What I needed was someone to listen, diagnose me, not just transcribe my symptoms into a database. I was very disappointed with the overall visit. I felt rushed. And two weeks later, guess what? My ankle is worse. It turns out it was a high ankle sprain and I should have been put in a boot or at the very least sent to get an MRI. Don’t make the same mistake I did. Dr. Keller, you really need to improve your bedside manner and put down the keyboard and listen to your patients.

While Dr. Keller might be a competent doctor, it does not feel like she *cares* about me in the least. I have had many doctors in my life — some good, some bad. Personally, I want to feel like my doctor cares about me and my health and has a vested interest in helping me feel better. I do not get that sense from Dr Keller at all.

Dr. Keller and the whole organization there are great. The office is really clean and everything happened on time. She took the time to listen to my questions and respond to what i asked for while also educating me. Plus, it’s affordable for most people.