David M. Brian

the products are very nice but the customer service people are very rude. I bought a Christmas present on Wednesday late afternoon and I was supposed to be shipped out the next day, they couldn’t do it till Friday. Going to get a tracking number from them very difficult.
When calling to get a tracking #, we got disconnected. We were in Arizonia in a winter storm at the time.
THE CLERK called me back and said I hung up on her, when in actuality it was a bad cell connection. I just thought they were rude.
However I will shop there again next holiday because they have the Christmas village pieces my sister collects. They do ship but you pay a pricey amount for the service.
Still can’t believe they would not send it out the next day.

i love this store. beautiful merchandise and Beverly Mercer in the Greenbrae is my favorite sales person though they are all really nice

5* product, 1* service = 2* review. Yes the product is amazing — BUT — my experience was torture. I shouldn’t have to work so hard to spend my money!
These women kept moving my selections to different registers to make it «convenient for them to wrap». What about what was convenient for my 81 year old mother (who doesn’t walk well) and me — who are the purchasing CUSTOMERS???
They were not even selling me anything — I selected everything on my own. So of course — no pressure to buy — but apparently some sort of in-​house competition to ring up the biggest sale???
By trade, I’m a recruiter and I recognize talent. Beverly and Jamie are the two best assets in the store. They are knowledgeable, polished, friendly, kind and very helpful. They have the quality skills and manner to match the merchandise they sell. It is a wonder they can work with such unhappy and «territorial» co-​workers.
How much more successful would this business be IF all the help was professional and PRO-​customer like Beverly and Jamie? Maybe there would have been more than 5 customers in the store on a Saturday…

The only reason this store is getting 2 stars is because the merchandise there is amazing. I love everything in the store EXCEPT the rude women working there. Don’t you think after all these terrible reviews someone would do something about it? My friend and I we’re looking for stationary and also just browsing around. We were followed around the entire store, with the ladies each rudely asking if we needed help every time we even LOOKED at something. There were eye rolls and a sense of possession like we were not to touch everything. Finally when we get to the register they’re talking in the back and it took 3 minutes for someone to actually come.
They are so rude and inconsiderate. This isn’t the first time, it’s been 3 events now.
I’m not going back there, it’s sad because I truly love the merchandise. However enough is enough to, I shouldn’t feel belittled every time I shop and still have to give my money to the establishment.

This store is beautiful. However, the staff are plain rude and slow.
So, here we go! Went to a cash register. The 1^st lady at a register was ringing someone up. She told me to go to cookware. The 2^nd lady said she could
not help me, sent me to cash register #3. #3 did the transaction.
I asked this lady about Christmas decorations. She immediately
said «Just BEFORE you walked in we announced that we are closing».
Last time I went in I started looking at coats, thought I would buy one. When
I asked about them, once again I was told they were closing. Really, you
can’t help me for one minute while I am about to buy something? I just
left.
This has happened SO many times. They won’t show you anything, help you, they
just want you out. Totally rude. I left, and not happily. What is wrong
with these ladies?
Whenever I go to this store, the women are clueless. They seem to be
bothered by the customers. I have had women literally ignore me or
talk to me standing behind the counter, without physically helping me.
I wanted to buy a wedding gift once. I left and bought it in another store.
It was dinnerware china, I could buy anywhere, same price. It was
$ 400.00. If they had only helped me, it would have been simple to have
bought it right there.
I am giving 2 stars only because it is a beautiful store.

I’m new to the area, and feeling the holiday spirit I entered the store looking for ornaments to celebrate the first christmas with my partner and immediately heard «Oh my god, someone just came in». Then there was a store announcement that it was closing in 5 minutes. And that would be fine, I was a retail drone myself for several years while I was in college and while I put myself through nursing school. I get it.
BUT…they kept talking. About how people are inconsiderate and stupid and drawn towards closing stores like moths to lights. So big word of advice to you ladies, the acoustics of that store resonates, and everyone can hear very single shrewd bitter mean-​spirited word you said.
The only reason I’m giving this outdated landmark two stars is the very kind woman that was stationed in the front/​cook wear that asked me non-​aggressively if I needed some help. She was so so nice, and gave me a list of places that might have ornaments to make my partner and my first christmas tree more than silver and gold bulbs from the dollar store.

I stopped in today to look at placemats, and I found the staff very welcoming. Nobody hovered over me, and there was a good selection. This store has acres of items for gifts. The one in Walnut Creek seems larger and has nicer displays though.

LOVE the merchandise in this store, HATE the team of women who have been employed here probably since circa 1980. I live down the street so I often pop in to take a peek around. I usually always purchase some kind of unique, ornate gift, however, it never fails, they always seem to ruin my quiet Zen shopping experience every time. God forbid you dare ask the Ogar at the back counter to giftwrap anything. They are rude, slow, they don’t know where anything is, get upset if you touch anything and ultimately give zero shits about their customers. Sadly, true.
Side note: Kids and Dogs are not permitted in this shop. Kind of kidding. Kind of not.

I live here in Marin. I love the store! Whenever I need a special gift, here is where I come. The variety of items is excellent and I have not encountered mediocre service.
The store has been at the mall at least 15 years and I love it! One finds so many special items all in one place!
Today, I need to get a Baccarat glass, guess where I am going? David M Brian
If you are a kind of independent shopper and like to look for a while, this is more of the style you find here. If you ask for help, they do help. I guess, the employees have encountered too many people that do not want to be approached for sales, and they let you go at your own pace.
Will continue to shop here!

So sad about the customer service in this lovely store. They have wonderful quality gifts that are tasteful and unique. The sales people are, for the most part, rude and seem to be «put out» to help out. God forbid you ever ask for something to be wrapped as it will not only take forever, but there are some very nasty ladies behind the counter back there. It is sad as the store is usually empty when I go in. I hope that the feedback will be effective in hiring more capable staff. The staff should be as nice as the merchandise.

I would have posted «No Star» if I could… the worst customer service ever. They would not give me a box despite a $ 40.00 purchase because the item was on sale. This place is horrible.

Worst Christmas shopping experience of 2010!
If you’ve ever seen the diner scene from the 1970 movie Five Easy pieces with Jack Nicholson, you get the idea.
In my case, all I wanted was one small box for a glass Santa ornament. My bill came to over $ 20 for the 2 items that I bought which qualified me for a box. Trouble is, I’d have to include BOTH items in the box – store policy. Didn’t matter that the gifts were for 2 different people.
It went down hill from there.
Employee number 2127 and the «person» in gift wrap. May your stockings be filled with coal and may your Christmas dinner be as dry and frosty as your personalities.
See Jack in action!

Bad Service, bad attitude
I will not ever shop at this store again. The sales people seemed to be bothered to try and help you. One lady would not even come out from behind the counter to help me, but rather just pointed her finger in some direction. Then eventually a woman came to help me and was not pleasant and made me feel as though I was bothering her. I was expecting a phone call back on a item that she was going to locate at the store in Walnut Creek and she never followed up. I was the only customer in the store and three sales women and now I know why there were no other customers to be found.

Marin Resident Wishes She Could Make It To the Register At This Visually Appealing Gift Store!
I have tried and failed. While they are a uniquely comprehensive gift store in this area, the staff’s indifferent and cursory approach to customer service has been their prominent downfall in my quest for luxe gifts and fancy stuff.
I have asked to purchase Georg Jensen flatware that they had on display. It turned out to be; I gathered from the sales person who mumbled to me over her shoulder while walking away, that it was a special order item. Not interested in whether I would bite, apparently, she didn’t even reappear from the stock room-​ever.
On another occasion I couldn’t find a price on a piece of crystal stemware I was prepared to buy. I asked a sales person who could only find the info after a vvvvvveeeeeerrrrrrrrrryyyyyyyyy long time. She then walked away with out waiting a response from me, just disappeared. Where’s the FAB-​ing, Where’s the ABC-​ing? Where’s the commission based sales, I ask!
So finally I walked in at the last moment of openness last night, well, it was 4 min. to closing, barely cleared the door and was hollered at from across the store that they were… sorry, closed! Not a chance to ask the one quick question I figured I could get out while taking a sales persons card and running off to let them alone. No, I can’t get myself to the POS at this place to save my life!
Ya’ know, Gumps has much of this stuff in stock and for the shipping or bridge/​parking, it is simply worth it!

It’s one of the great original housewares and gift stores. While this store is half as interesting and well-​presented as the Walnut Creek location, it has a great variety of items… but you did have to pay attention. Whether it’s a charming child’s tea set or fine writing paper… or napkins you’ll find it…