AAA-California State Automobile Association

This is for AAA in general
I called over 3 weeks ago to get a paper triptik because I am moving, I am the driver and need something on paper. It never arrived. I called today to see how much longer it would be and there was NO order placed (I talked to TWO people to get this accomplished). There is no log for a phone call placed either. The guy I talked to today was totally useless, said he could send it to the local office where I could pick it up, but, HELLO… WE WON’t BE HERE ANYMORE.
Triptiks used to be helpful with tons of information and handy to use and you have made it into something TOTALLY USELESS!
I am NOT renewing my membership… I spent $ 91 for a handful of maps and ZERO support from your people on the phone.

I went there to register my car & they were closed… agree w/​other reviewer, take info off of Internet so CSAA members don’t make unnecessary trips to this office.

AAA is no longer at this address. I wanted to go in to handle my registration and went to this address. I could not find it. I finally went to Safari It is now in San Rafael on Smith Ranch Road and has been for several years. Delete this website!
Elizabeth
San Anselmo, CA

Last Sunday, my alternator died at the Arco Gas Station on 2^nd Street in San Rafael. I had a local tow through my AAA membership by Red Hill Towing. It was such an awful and unacceptable experience. (See RedHill Towing Unilocal) The RedHill driver was very unfriendly and aggressively tried to «steer» me to their shop, not my preferred mechanic. I told him NO and it was such an uncomfortable ride with him that I didn’t feel safe.
I lodged an official complaint to AAA the next day. It took them 4 days to get back to me and when I finally talked to the lowly representative they have fielding complaints, he basicly blew off my complaint stating that there is no such thing as «steering», and that the driver was just «recommending» their shop and there was nothing wrong with that! The rep continued to state that Redhills a AAA approved facility. Well, so is the shop I had it towed to! RedHill towing has an unscrupulous policy of aggressively steering their tows into their repair facility. AAA looks the other way. It certainly appears RedHill Towing and AAA Marin are in bed together. AAA has had many complaints regarding RedHill Towing and their steering and terrible customer service and has done NOTHING about it for over a year! How are we consumers suppose to trust the AAA emblem that business’s fly with service like this. I buy their roadside insurance because I felt it was the best in the business.
AAA built their business on good customer service. Well, that was then. This is now. They don’t care anymore. It’s all about the money now, NOT the customer. RedHill Towing is a problem and AAA doesn’t care. SHAME on AAA!!!