Green Clean USA

I never was able to use my coupon bought off one of the noted sites. I called numerous times to schedule ny appt. and this company NEVER called me back. I was scheduled for a cleaning but they were a no show. I decided to just ask doe a refund. totally unreliable

I had to call 3 times (weeks apart!) to get an appt because nobody called me back the first 2 times. I finally got an appt, but 3.5 hours after they were supposed to arrive, nobody showed up or called to say they were late or weren’t coming at all. Can’t get worse than this!
I already paid through Living Social. Stay away from this company!

I, too, used a Living Social coupon. I got my hopes up in advance because I gave specific instructions to my email contact, Jerome, who had assured me that they would be followed.
Overall, the upstairs was really cleaned well except the hallway, which wasn’t touched! The carpet was definitely not vacuumed – but the bathrooms and bedrooms were clean. Downstairs, the dining room looked great and the living room was done «ok». The kitchen was cleaned quickly/​carelessly, with smear marks left on all the appliances. Cabinet fronts were not cleaned. The microwave wasn’t completely cleaned. The sunroom wasn’t dusted, and I’m not sure if it was vacuumed. What was most disappointing was that the basement was not touched. I had asked specifically to be sure they would clean the basement, including the stairs.

I am giving this «business» one star because I honestly, have never dealt with such a pathetic bunch of unprofessional people. Before I start on the cleaning, I need to mention the fact that my 2.5 diamond engagement ring was stolen by one of their cleaning ladies. I am very careful with my rings and always place both my wedding band and engagement ring together in my jewelry box. After the two cleaning ladies left, I went to look around and see how the cleaning was done. I don’t like to hover over people and since this is a «bonded» business, I didn’t feel the need to hide my valuables. I glanced in my jewelry box and didn’t see my ring. A 2.5 carat pink diamond stands out and I didn’t see it. So I took my jewelry box and dumped everything on my bed, went through everything piece by piece, looked on the floor, under the beds, EVERYWHERE!!! I am the type of person that would never accuse someone without having all the facts. So after turning my condo upside down, I knew the ring was gone. I called the number for the cleaning ladies and very calmly told them that my ring was missing and if they could please check the vacuum cleaner to see if it was picked up by any chance. I wanted to give them an out and hopefully have the lady in charge (who had cleaned for me before with no problems) «find» my ring. I’m a Senior Federal Investigator and I’m trained to interview, interrogate, and put facts together. I wanted this situation to be an accident so bad that I was the one stretching the truth. The facts are that I take such great care of my ring and it would never have been on the floor. My wedding band is always together with my engagement ring and the wedding band was still in the jewelry box. After an hour of gripping fear I got a phone call that my ring was found, in the vacuum cleaner. Yeah right! The one that took it, was the one that actually returned it and I cannot tell you how many mixed emotions I had when I saw her smirking face. I thought the owner would call with an apology because I had talked to him just that morning. Nope nothing. I called the company to tell them what happened and the owner was not there. I relayed the incident to the person on the phone and she promised that he would call me back. He never called to apologize, to reassure, to nothing! So this is why I’m writing this review. People need to be aware that if something happens, the owner of this company will do nothing to rectify the situation. As for the cleaning, it was fine. I’m not a very picky person and I was satisfied with the cleaning. The one thing I did notice and didn’t like was how they slam things around. I stayed mainly in my living room because I was working from home and I kept hearing pretty loud noises. Later, I also found out that my toilet seat was broken. Nope, there was no replacement. I paid to have another one installed. So I can honestly tell you that this company is the worst business that I have ever encountered in my life! Oh and BTW, I tipped very very generously.

I can’t tell you how well they clean, because I did not get to that point. I ended up asking for a refund of my Living Social voucher — (and I have had many excellent Living Social purchases, so no diss to LS!) after this company failed to show up for the 2.5 hour time window that they gave me, and then did not even call! The manager who I then spoke to on the phone was so bizarre and unapologetic and did not seem to get that not showing up was not cool, that re-​scheduling and dealing with this nutty company was not an option.

This company never answers the phone! I called about 6 or 7 times at various times/​days of the week, left 2 voicemails, and emailed them 3 times! They answered 1 of my emails, but as soon as they found out I had a Living Social coupon to use, they stopped contacting me! I had even indicated I would be interested in regular appointments, but they would not honor their Living Social deal.

I wish I could comment on the cleaning service I received from Green Clean USA. Unfortunately, I cannot because they did not clean my home. I had a 9am appointment for a first time cleaning. I contact Green Clean at 9:20am when no one had arrived. There was no answer so I had to leave a voicemail message. I waited around another 20 minutes and left to go to work… where incidentally, I was supposed to be an hour earlier but delayed my arrival to meet the cleaning crew. I finally received a phone call from someone saying they were waiting outside my home. I explained that I was unable to sit around and wait so I would not be able to use their service. He mumbled somewhat of an apology and told me he would have his manager call me. I also called the office about 5 times and still no answer or return phone call. Stay tuned to see if I ever hear from them again. Contacted Living Social to see if they will refund my money or if I have to dispute the charge with my credit card company. Hopefully, Living Social has better customer service than Green Clean.
In the meantime, do yourselves a favor and call someone else to clean your home. This company doesnt deserve business if they cant honor an appointment or return a phone call. There are too many business owners that would be happy to take your money!

I’m surprised to see these reviews. I booked Green Clean with an offer from Living Social for a discounted clean and I was really impressed! I live in a two bedroom, 2.5 house (2 levels) and 4 people came to clean it. I’m pretty sure our toilet in one of the bathrooms has been leaking around the base, and our last houseguest was a total slob. Nevertheless, there were no longer traces of his beard shavings, fingernail clippings or urine scent in the bathroom after the cleaning.
Our cleaning was preceded by a reminder phone call, followed with a «How was everything?» call and the cleaners arrived punctually. I emphasized that floors, the kitchen and bathrooms should be the focus and that not much needed to be done in the bedrooms to which one of the ladies replied, «but we have to clean it; that’s our job» with a smile. Everything was clean and tidy upon my return home and the door was locked from the inside as requested.
The one thing I regret is that I was unable to really investigate their cleaning products to see if they were all really green/​natural. I read in one of the reviews that their uniforms were of organic cotton. Although all 4 were wearing green, it looked as if they’d been told they could wear a green shirt of their choosing, not as though they’d been provided official uniforms.

I was definitely not impressed with this cleaning service. We are selling our condo and I wanted to get an indepth cleaning done prior to our open house. Well, well, well… they do a lot of surface cleaning but they missed out on a lot of the nitty gritty stuff. In fact, I had to request to have some of my baseboards wiped down, as well as my fireplace mantle. The baseboards that i did mention were wiped but the ones in the other rooms were not. Also, the bathroom floor was not swept or mopped as I had leftover breastmilk that dried on the tile STILL there. Gross but true. And my realtor came this afternoon to take photos of our place and she said that whoever cleaned my condo did a horrible job. They dusted some things but also missed others — so definitely not thorough. You just never got the impression that when they left (yes, did i mention TWO people came to clean a two-​bedroom condo?) the condo was significantly cleaner then when they first arrived. Quite disappointing. My bad that I felt like I had to tip them. My realtor said you never have to tip cleaning people. Lesson learned. Don’t hire these people unless you want a sub-​par cleaning.

I wanted to let people know that I’ve now been using the Cleaning Authority, which is an environmentally friendly cleaning company, for the last six months and it has been going well. Don’t waste your time with Green Clean’s awful customer service!

I just wanted to tell people that another friend of mine recommended The Green Mop for a green cleaning service. I can’t vouch for them personally but that may be a place to start.