Braman Honda Of Palm Beach

I wish I had read the reviews before I came here. I needed new window moldings on my back windows. That’s it, nothing else. They had my car for three hours came back with a report telling me my car needed $ 1800 worth of work and that they had to order the parts I needed for my windows. I was pressured pretty heavily to get all the work done on my car while the service guy kept repeating «Its only money» over and over again. Way to make a customer feel like crap if they don’t have an extra $ 2k just laying around.
I’m so glad I sat around three hours for that when I thought my windows were being fixed. So I paid for the parts and waited for a phone call letting me know when the parts came in. No phone call and when I called them it took a half an hour to get through to someone because people kept hanging up on me.
$ 400 and 6 hours later I finally had new window moldings and an air filter. Absolutely ridiculous and I definitely won’t be back.
**I just discovered an aerosole can left in my backseat. Not dangerous at all in the Florida heat when all the windows are up.

Jokes!!! this place, and David Migoya !! Go anywhere else! Avoid these guys at all cost or it will cost you Customer service is sub-​par at best

RIP OFF!!! Are the two words that describe this place. Save your time and most important your MONEY!!! Stay away from Brahman Honda and go to Sherwood Honda. This dealership is dishonest. I noticed in the other reviews where the manager Carlos Gonzalez makes a reply. Please note!!! Those replies are only directed toward this website… Trust ME!!! I tried to get them to reverse what they did to my daughter– the same day they did it to her. They charged her $ 3,000.00 more for a vehicle in the contract… calling it the list price. The list price on the window sticker was $ 3,000.00 cheaper!!! To top that off their sticker price was an additional $ 3,000.00 over nada black book actual value of what the vehicle was worth. So technically, they charged her $ 6,000.00 more than she would have paid for the same vehicle elsewhere. She had no idea what she actually paid for the thing until I took a look at the contract. She had taken a picture of the window sticker with her phone!!! This place is the lowest of the lowest… There should be laws against this!!! Do yourself a favor and stay away. Take my advice… Drive to Delray… to Sherwood Honda… you will be glad you did. Sherwood Honda is upfront and honest… with no hidden agenda. I know because I called them to get a price over the phone after I left the Brahman dealership a few years back. Over the phone Sherwood Honda gave me a price $ 5,000.00 cheaper than Brahman for the same car!!! It was literally the same car!!! When dealers don’t have a car you want in stock, they get it from another dealer. They got it from Brahman and I saved $ 5,000.00 for that exact same car!!! Sherwood Honda makes buying a car a pleasant experience, the way it should be. Had I known she was going to end up buying a vehicle from them, I would have told her not to. I didn’t find out until a couple of hours later. They have a horrible reputation…

I was in need of an oil change and my usual place was u set construction. I pass by Braman on my way home from work so I decided to stop in without an appointment.
I was greated by a service guy, very friendly. I told him I wanted an oil change and tire rotation. They were about to close, but they were kind enough to find the time.
While waiting for my oil change, I decided to read reviews on this place. Most of them were bad, but so far I didn’t see anything to complain about (during this experience). About 20 mins had passed and my service said I had a nail in my tire so I told them to plug it. About a year ago, I had to get a tire plugged at a mechanic by my work, it was $ 10. A tire plug here is $ 34.95.
About 20 mins later my car is ready to go. I drove home and didn’t think anything else about my experience. The next morning I noticed the dust from my brakes on my front tire. I have alloy wheels so I know they didn’t just put the same hubcaps back on. So I decided to read my bill. Due to the nail in my tire they didn’t do the tire rotation, but I was still charged for it. (See pic) So it looks like I won’t be back to Braman for service. While I was waiting in the waiting area, so many of the employees were so unprofessional. One employee was walking into the waiting area, she looked down at her phone, said «shit» then turned around. Most people seemed more focused on their cell phones than anything else.
Back in 2005, I came to Braman to buy a car. I ended up walking out due to the attitude of the sales guy. I lived in Greenacres so this place was the closest Honda dealership. I decided to go to Sherwood Honda in Delray. Much better atmosphere. At Braman they told me they would give me $ 250 for my trade in and they were «doing me a favor». I ended up getting over $ 2000 for my trade in at Sherwood. Fast forward 10 years later, I now live in walking distance to Braman, and when it was time to buy a 2015 CR-​V, I drove 30 mins out of my way to Delray Honda. I didn’t even think about going to Braman.
I understand no one likes the car buying experience, but you have to find the best of the worse. This place is definitely not the best of the worse. Delray Homda wasn’t spectacular, but better than this place.
2 Stars– one for the service associate Gilbert, and one for being so close to my home.

Received a rude message on Unilocal from a lady called Kemeca P. Today. She told me my review was wrong about Jose the service manager at Braman Honda. You can thank kemeca p for her message Jose. Now I will rate you on several more sites. Hope this is what you wanted to accomplish kemeca p. My review on Braman Honda stands along with 17 other 1 star reviews out of 21 total. Wow that’s bad.

New to the area. I called this dealership to ask 2 simple questions of the service dept.
The extension rang and rang only to be hung up on
I called back, the noise in the background along with the the frazzled in a big hurry service person made me feel like «make it quick lady» your bothering us.
WORST EXPERIENCE…
First question was about recall on airbags, response was …“Bring it in“
Second question was about location of fuse for nav. system, he didn’t know but kindly told me to google it and my answer will be there!!! OMG
Having been in the customer service industry for 45 years (Realtor, Restaurant) I found this jaw dropping.
I love my Honda, however I will go elsewhere and suggest you do the same.
Reviews speak volumes

The absolute worst dealership, I have ever dealt with!!! After knowing my perfect credit & trade in value of my car, Frank proceeded to to call me back several times saying «He can make things happen» for the payments we spoke about! After going down there & spending close to 2 hours of my time, after knowing all my info, he did not make things happen!!! He told me, he could not make my payments what he promised me but $ 50 more a month!!! Worst experience, I’ve ever had & first bad review, I’ve ever written on Unilocal!!!I’m not that kind of person to bash a business being a business owner myself!!! These people totally disgusted me !!!

Kenney rush was exceptional! Very informative and professional. We love our new honda cr-​v. –y. oh

Went to check out a Civic! Long story short. I told him I was a serious buyer and just wanted good price. I had already checked online and the car was going for $ 12,999. The gentleman that helped me said the price was $ 16,999 but he will talk to his manager Ali. Dude comes out says he will give me a deal at $ 14,500. Mind you online is $ 12,999. End of day they waste my time. All their cars don’t have a price on the cars themselves when they in the lot. They want to get you inside and try to hustle you. Can I please get a refund on the 2 hrs I wasted here.

Awful experience with the service dept. After talking to the service rep about what I needed, got bombarded by another employee wanting me to give Honda my auto insurance so they can replace my windshield. Then I was informed I would be picked up at 3 not once but three to four times. Tried to call service desk 2 times after 3 pm since I haven’t heard anything. No answer. Called my rep. No answer. Operator kept redirecting me to service dept. I then asked the operator to speak to the general manager, which I was informed that cannot be done. So she directed me to the service manager, which was on vacation. 3:45 until someone returned my continuous calls. My service rep mistakenly wrote me down for 4 but didn’t inform me until I arrived at Honda at 4:45pm: he scheduled me wrong. I lost time from work and my patients lost time from their rehabilitation care as well. Only thing I got in return was a free car wash on my next visit. Finally, in the rush hour traffic, turns out my replacement brakes were not at 100% just yet. Almost rear ended someone because there was still air in the line and the car was not responding to my foot entirely down on the brake pedal. I informed the service rep about my issue after I left. No one should have encountered the day I had. Risking people’s lives when the job isn’t done correctly. I do not recommend this place at all. They prefer your money instead of costumer care. I will be informing the service manager when he returns from vacation about my encounter. A simple communication would have help relieve some of the issues that occurred but never again will I do business with them.

Unfortunately, this dealership is probably one of the most shady Honda dealerships out there. I inquire about a vehicle to purchase because the price was really low. They tried to add a lot of misc fees and charges on top of the vehicle sale price to «make up» for the wrong price that they posted online. There was a $ 899 «service fee» which was not necessary. There was a «$ 938» doc fee as well which probably was understandable. When we went into financing, they gave me a rate of 5.79% too which was ridiculous! I got approved for 2.49% from another creditor. Overall, under qualified and shady staff is all I have to say. Avoid conducting transaction with this dealership if you can.

Braman Honda of Palm Beach gets MINUS 4 STARS for service. I took a 2006 Honda CRV in for the airbag recall after waiting for months for parts to come in. I left the car and got a ride home only to receive a phone call from service advisor Glen Denker saying that the parts department was «robbing Perter to pay Paul» and they did not have the parts. About a half a day wasted for nothing. Since then I have tried to contact Braman Honda without success. I left a phone message with Glen to call me – no response. I went on-​line via chat to request a phone call. Still no response. I then left a message with the «Service Manager» Jose. Ortega – still no response. So, in summary Braman Honda seems to have poor communication between service and parts and between service and customers. My advice, take your business elsewhere.

Well I feel violated. Arrived early for my appointment at the service department. And was treated rather rudely. Waited two and one half hours for a diagnostic of my car. Was charged $ 100 plus tax for the privilege of them telling me that my car which has no noticeable problems needed $ 6,000.00 worth of repairs. When I said that I would just have to pay the $ 100 and leave the service guy told me that I couldn’t leave because they couldn’t start my car.
I explained to him that I drove it in and it has started for me every day that I have owned it so that if they can’t start it, they have the problem and they better get it started. So he picks up his Walkie talkie and asks the mechanic what can be done and the mechanic says I don’t know what you are talking about it starts and I’ll bring it right up.
Before I went to leave I took a picture of the list of items that I was supposed to need. The agent was noticeably agitated at this. I took the list to two other garages. Both of them said that the list was crazy. They told me that there was only one thing on the list that could even be closely considered as needed and even with it I could wait another 3 to 6 months before repairing it. And that the cost from the dealer for this repair was $ 675.00 the less expensive of the garages said they could do it for $ 235.00. $ 85.00 if I wanted to go and buy the part myself. Crooks. DO NOT TRUST them.

Good place to buy a car, bought my own here. Different story if you need service for your car. I scheduled a week ago for an oil change only, for first appointment 7:30. Almost 9:00 o’clock and I was still waiting. Complained and finally was able to leave at 9:15. Advice either go somewhere else or be prepare to seat and read a book. By the way the service to take you to work or elsewhere, only starts until 8:30.

I called up the dealership and spoke with some guy in the internet sales division. I was very specific and said can you do $xx, xxx for a brand new model x Honda Civic? He said 100% I can beat that just come on in. I reiterated that I did not have any time to waste and that I have a couple young children who were exhausted, so he need to be sure. Sales guy assured me I would not be wasting my time.
When I got there the guy acted clueless even though I talked to him less than half an hour ago. He immediately tried to upsell me into more expensive vehicles even though I told him I am only coming there for one model and had him verify there was one on the lot over the phone. Then he tells me the price and it’s higher than what he promised me previously.
Wasted hours of my time here. Cannot recommend anyone go here. Went instead to Palm Beach Toyota and they treated me much better.

These guys at Braman Honda of Palm Beach will get you for every nickel if you let them. I was unfortunate to have been over tired, and half way sick when I went to purchase a new car from them last week. They took full advantage of me, and wore me down through making me wait for more than an hour to finish the financing. Man they really seemed SO trustworthy too! What a joke! I should have known better.
I made the mistake of saying that I probably need a co-​signer because of a lack of established credit. Of course they love that! First I was told that I would pay around 8.9% interest, and I said Okay. They said I was lucky to get this deal.
The price on the car was agreed to with salesman Alex Acosta who did a great job, and was the only positive in the whole experience. Alex presented an out the door price of $ 26K, which was a good price. He turned me over to the financing Pro Om Prakash who is a master of his trade. Such a nice, patient and funny man. Beware however that he is a WOLF in sheep’s clothing. This nice man is an expert at slipping in costs without informing you. He is part magician and part hypnotist.
On my bill he slipped in the GAP coverage for $ 790, through Progressive the same coverage costs around $ 110.
He also slipped in the Mechanical Failure protection plan for $ 1576 without ever even letting me know. Add to that the service contract which he said was included. Free oil changes, etc… Failed to mention that this too cost me $ 790. I also got signed up for the Road Hazard for $ 410 without ever being asked. Just told me I was covered for tire damage. I have a tracker installed in my car for $ 349, he said this was also included, but never that I had to pay for it.
More strangely the price agreed to with Alex of $ 26K somehow turned into $ 27K. Can’t find the paper he made me sign before it went to financing. Probably done by design. Of course I should have gotten a copy, but never had this option. Such a crock of BS.
Should have known going into Om Prakash’s office which was locked to the outside that I was entering a dangerous room. Maybe it is locked to keep irate swindled customers from getting to him after they figure out what he did???
Before the signing he told me that he got my interest rate, and monthly payment down for me. Then I just was presented with a ton of papers to sign where he said there was no reason to read them, just let’s sign and get it over with. My friend who co-​signed even noticed that he had his hand covering some writing which turned out to be pricing info. At the very end the really long pricing document was presented, which I we signed without any explanation from him. Just sign and let’s go get your car!!!
The biggest joke is that he switched the co-​signer to be the buyer of he car, and I turned into he co-​signer. That is what he was covering with his hand as well. So he messed up my co-signer’s credit who actually wanted to buy a car for her daughter in the next few months at Honda. Now she cannot, and will also never go to Honda again. Well at least not Braman Honda, or Braman anything else.
So they scammed me into around $ 5 K in extra charges, many of which I will be cancelling. They also got over $ 2K in down payment. I am sure they were happy with that.
Be very careful if you must go to this dealership, they are very good at getting every last dollar out of you. Better yet, go to a different Honda dealer. There are many to choose from. Also wherever you go get a copy of any paper you sign.
Funny thing is that I LOVE the car. CR-​V 2014! At least something good came from this terrible experience.

So… We are at visit 9 after buying our brand new certified car and we still have not received a clean fixed car and it has been over a week… Although the comment says to talk to management, we have on multiple occasions talked to two different managers. Both have said they will get the work done and yet they have no follow through to make sure it gets done, they just rely on what their men say rather than checking for themselves. In addition, the courtesy cars are nice to have, but not when they are significantly worse than your own car… They should at least give you a comparable car. I am looking forward to the relationship with Braman to be over, I continue to LOVE honda, and I will look for a dealer to service my car that feels the same about the product.

Twice now I have had horrible experiences with the service department. Never going back again. Poor, poor customer service. The workers swear at each other and call each other crude names in front of customers as well. Very unprofessional.

Braman Honda took my 91 year old Grandmother for a ride. These guys are a great example of why car salesmen have a bad reputation.
My grandmother came to them looking for a CRV to lease. They gave her a very bad deal ($ 260 per month after $ 8800 down for 36 months), but the person who went with her didn’t understand leases. However, that was acceptable (if not fair).
Then, though, several months later, my grandmother went back to Braman with some questions about the CRV. After some discussion, Braman indicated that they could swap the CRV for an Accord. They presented this as a fair trade where they’d just exchange one car for another.
They proceeded to ask for an additional $ 4500 down, and increased the monthly payment to $ 370. This wouldn’t have been terrible if the Accord was a $ 30,000 car, but it wasn’t. In fact, they made it appear that the lease was for a $ 30,000 car, when in fact it was for a $ 23,000 car plus $ 6000 in penalties due to swapping vehicles.
I can’t say if what they did was illegal or not — I’m not a lawyer. But it was definitely sleazy. Once I found out what happened, I immediately looked over the paperwork and went to the dealership to see if they were willing to help right this wrong (cheating an older lady who was new to the leasing process out of approximately $ 9000), but of course they were unwilling to do anything.
This is the sleaziest bunch of people I’ve had the displeasure of working with. Please, if you do go to Braman Honda, be careful to make sure they aren’t ripping you off as well.
Update: I direct messaged Jose (who commented below) on Feb 27^th and he never responded. Please don’t view his response as an indication that the dealership is invested in resolving this issue.

I have always had great service and the service managers are attentive polite and accomodating. I had a question on my bill and they adjusted it very generously when I approached them.
Having a good service department is great PR for a dealership we will be definitely be buying my next Honda here lol!