Family Care

This is an average in n out joint. They accepted my insurance, but off course my plans only covered about 50% of the cost. The doctors rotate in n out like used car salesmen. They give u a quick diagnostics and some Meds and send you off. I never felt like a real patient here, But for what’s it worth, it’s the closest and fastest thing in the area.

I walked in today to have my hand looked at. The place was completely empty with at least 10 staff standing around behind the counter. One of them asked me to come over and for my license and insurance card. Handed her my license and said” I have insurance but HBCBS didn’t give me a card just a piece of paper.” Other doctors have taken it no problem. She let out a long sigh and rolled her eyes. That was it for me. I am in a customer service industry and its completely unnecassary to give an attitude or be rude to a customer under these circumstances. I told her she had an attitude and she agreed. They lost the business. Life is too short to be dealing with people like this.

Yes, i’m giving FIVE stars. I’ve been going there for over TEN years. Whatever issue i’m dealing with, I know which doctor I want to see. I know which ones to avoid. Yes, there are medical assistants and phlebotomists that have TERRIBLE scary attitudes at times! Those are the ones that will «come and go»… or it depends on what time of day or their shift, I guess. There’s one girl that’s been there since I started going there. I think she’s a medical assistant. Young and super nice to greet you in the rooms! No one situation is a «win win». Everything comes with the good and the bad. The good here FAR exceeds the bad! The front desk staff is great. I use them as my general practitioner, aside from a separate OBGYN as well as any kind of specialty service I have sought out.

I’ve been coming here for years. Usually a little bit of a wait, but where can you get non urgent walk-​in medical care even on a Sunday and not expect a wait? I think I have seen all of the Doctors at some point. It’s not brand new, it’s not state of the art, but you can get solid general medical care here 7 days a week. My only issue is that they refuse to bill secondary insurance– be advised! I was hit with a HUGE bill when I retired from the military and changed insurances. I would suggest that they get free wi-​fi and bill secondary insurances!

I started coming here a couple years ago after moving into the area and my regular doctor having very irregular hours. I’ve only had to come here for blood work to renew my cholesterol medication. If you need simple tests done that can be done any time, do it early in the morning, otherwise expect to wait close to an hour in the exam room. Since I’ve only come here for blood work, I haven’t picked one of the doctors to be more of a primary doctor for me. I have thought about looking for a regular doctor’s office in the area.

I have been coming here for many years on and off. I could kick myself for coming back !!! The receptionist is so kind and polite but the nurses are rude and have nasty attitudes. Not to mention the wait time. So ridiculous that we pay so much in health care and we cannot even be treated with respect. Your in a profession of giving service to others it should be given at top quality.

Doctor I had was nice but the service really is lacking from the support staff. Seems like everyone is miserable. Getting test results is just brutal.

This place used to be better when John Chafos was more involved. Now that’s it’s been quite some time since they’ve opened the place has gone down hill.
You can’t come in and leave in shorter period than 2 hours. I sit in our room writing this review while waiting for our doctor. It’s been 2 hours…
Nurses always come in quickly and perform basics, that’s cool and all but when you wait for a DR, bring a pillow, laptop, lunch or dinner; you’ll be here awhile…
The amount of time this place makes you wait they should have a bistro or restaurant attached to it. Maybe a buzzer like our local Applebee’s.
I hate to bash this place because they used to be great but, I need to find a new place…

I would recommend that if you are a new patient (or a returning one) that you never step foot into this medi center. From the moment we arrived the staff showed a total lack of care and responsiveness to any patients (except for the blond haired receptionist). There were very few patients in the center when I arrived. I was put into a room to wait to see a doctor. I was then left to sit in the room for one hour before the doctor came in. The doctor and nurses were sitting in the center of the nurses station and chatting. When asked why it was taking so long one of the nurses said there is only one doctor there (not true there were two) and he needed a break. Dr Klele came into the room for literally 30 seconds. He looked at my foot which I had either sprained or broken and mumbled something incoherent and left the room. He went back to the center of the nurse’s station and continued his chatting. It was clear that he was not giving the nurse and directions as to anything medical. When I stood outside of the room and watched this scene, the nurse saw me, came over and said it there a problem? I asked her what did the doctor say? She said I would get and x-​ray. Having already been there for an hour I asked how long the wait would be and she said that she did not know. I asked if there were others waiting for an x-​Ray and she again said she did not know. She then said the x-​Ray would need to be set up and that she did not know how long that would take. She was rude and seem very annoyed. I decided not to wait and told the doctor that I was going to leave and he had a total lack of caring. He said, «So leave.» There was not sense of urgency to see patients. There was a total lack of caring by Dr Klele and the nurse. They were busy with their personal chit chatting. There are many other centers in the area. I would definitely go there before coming to this center.

*X-​ray s
* Full Lab/​Blood work on site
* Dexa/​bone scans
* 24 hour heart monitor with harnest
* ongoing medical care
* diabetes
* Ultrasound
* EKG
* COPD
* asthmatic issue’s
* Vaccinations… and much more !!
*** They can be your primary Doctor’s office if you wish**
Medicare, Horizon and other major insurance is taken.
130 self pay
*** Sorry, they do NOT take State of New Jersey Health Benefits. That’s medicaid G through Social services and, disability. Your best bet is the emergency room. **
Copay may vary pending on provider.
*Open 7 days a week from 8 am till 9 pm *
*ask for Anne or Ellen* they have more of a sensitive bedside manner*
Ok, if you don’t have a regular Doctor or if you’re here on business and, ran out of your meds and, need emergency refills definitely come here verses the ER, or if your down with the flu or just not feeling well. This is a walk in facility so if you wait do not be shocked. Trust me you may wait but you WILL get better one on one care here veres the ER. Anne Lambert is a fantastic. understanding and, carrying. Dr. Ellen is who i saw .
Again amazing. So kind, she cared that I was self pay. She wasn’t out to charge me extra. Alot of places you go in with one complaint and the Doctor’s will focus on EVERYTHING else BUT your main complaint! ! NOT here.
If you feel you’re waiting too long just pop your head out and, tell the nurse.
The rooms aren’t huge and, luxurious, BUT they are clean and, stocked with what the Doctor’s need.
Also I have been coming here on and, off for 6 year’s! ! John Chafoas is not my favorite doctor BUT he is a great doctor. I need someone more like Anne and Ellen who are more gentle. He is a top Doctor though. His personality isn’t for everyone.
If you’re like me and HATE the emergency room. This is a better option!
4 stars because in a perfect world they would take insurance through the State.
*I specifically asked about this and, was very much let down that they don’t take that kind of insurance*

This place is the worst medical office I have ever attended. 3^rd world class doctors and rude staff. You wait there for hours on end and then if you need to have your prescription refilled, good luck. the doctors don’t follow up, have given me false diagnosis, and wrong medicine. Nurse is the rudest person alive and want’s nothing to do with helping patients. do not waste your time or energy going here.

I have been going to Family Care since it opened. Dr. Chafos is wonderful… knowledgable, kind, caring and compassionate. Because it is a walk– in facility, the wait is sometimes long, especially if you have requested Dr. Chafos. Ann Lambert, physician assistant, is also great. On occasion I have gone to other doctors there and have been very pleased with them as well.

i have been here several times for various reasons.
i cannot say enough good things about the facility, the staff and the doctors. Everyone at Family Care is attentive and super friendly.
If only other practices could follow in the footsteps of Family Care.
great hours, quick service, they absolutly do NOT rush their patients.