Crystal Scion – Service Department

I bought my Scion at the dealership in 2010. While it wasn’t a fantastic experience, we got through it mostly unscathed. This review isn’t about the sales portion of the dealership (if it were, there would probably be 3 stars up there).
I’ve been getting my car serviced at the dealership since I purchased it there and despite some quirks that I didn’t like (i.e. long waits for simple maintenance, employees who seem a little bipolar in their attitudes, telling me I don’t have an appointment when I received email confirmation from them, etc), I had no real serious issues with them… until now.
I brought my car in because of a grinding noise from what I figured were my rear brakes. Mind you, I was just in with my vehicle the month prior and the service technicians, on the inspection report they always give, told me that my brakes were perfectly fine and shouldn’t be an issue any time soon. Well, apparently it ended up being my rear brakes AND my front brakes. BOTH needing new pads and rotors. If the technicians are actually inspecting my vehicle and reporting back to me any issues, why did my brakes take on a year’s worth of wear in just one month? So now I absolutely can’t trust this dealership to actually do the job they claim to be doing. Who knows how many other areas they skimmed over, potentially putting me and my family in danger or at the very least causing me a big headache later. Had they reported the brake pad issue a month prior, I could have had it taken care of BEFORE the rotors were damaged!
Skip ahead to payment. Suffice it to say that after a few quick phone calls and a little research, I was completely ripped off. I called two other mechanics and both gave me estimates for literally half the cost that I was charged for the exact same services
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Bottom line… I will never go back there again and I can’t, in good conscience, send anyone there. Sadly I have referred several people there over the years but now I have to tell them all about this experience and apologize for my bad recommendation. Maybe we can all go in search of a new mechanic together!