Menards East

We looked at kitchen and bathroom cabinets, sinks, and counter tops. They have a nice selection. They only sell the items here they do not install them. They also charge for delivery. We did leave with ideas and possibilities for our remodel.

Over the last year, I’ve learned not to shop at Menards. Their advertising is misleading, their customer service is poor, and their conflict resolution is non-​existent and unapologetic.
1.) They often run an 11% rebate offer. We thought this was great and chose them to purchase materials to do some landscaping. Turns out in the fine print, this rebate is in the form of in-​store credit where most rebates come in the form of a check. But I attribute this to me not reading the fine print and having a different expectation of what rebate meant since that is what most rebates usually mean.
2.) Purchased a grill from Menards. The type of grill I was targeting was better at Menards than a nearby competitor, but certainly not that much better. I knew a very nearby competitor offers free grill assembly. When I asked Menards if they would match this offering, they said no and gave me a BS excuse on why. Their response was a little off putting on why they wouldn’t even though a competitor advertises they do this.
3.) The final straw. Saw a patio set that I liked and was on sale. Inquired about it and found out they were out of stock and would need to order more. That was fine with us so we agreed to pay for it up front and allow them to order it. They weren’t sure when it would come in but expected it would be in by the following weekend. They expected us to call them by the next week. Usually one would expect the store to reach out to you when it arrives, but we agreed to check next week. The next weekend came and they said it had not arrived yet. They said check back on Tuesday. It was mid-​week and I didn’t have time to check back on Tuesday, but figured by the weekend I would check back. So I checked back the next weekend and found out that when it did arrive, they didn’t put it aside for me but rather sold it to someone else. I was told they only hold items for customers for up to 5 days and ended up selling it. So they gave me what they had in stock, but they were going to have to re-​order what they no longer had. I spent 1 ½ hours in that store waiting for them to figure that out and get me a new game plan so they could get me what I had already paid for. I asked that due to my inconvenience of them selling what they should have put aside for me, not calling me when it arrived and me having to spend 1 ½ hours in their store waiting for them to figure this out that the compensation I was seeking was simply for them to ship the ordered parts directly to me and waive their $ 50 delivery fee. I felt that was reasonable, but they refused. I asked to speak to the store manager (who by the way was the person who place the order for me 2 weeks prior) and he still refused to waive the $ 50 delivery fee. At that point I was so fed up with how I was treated that I asked to just return the items and get my money back. There are plenty of other places where I can spend my money and I decided I don’t have to work with a company who doesn’t care about their customers. I was shocked at how quickly he agreed to take me return. Then he asked for my receipt which I no longer had. I asked him to look it up in his computer system which he refused to do, he said I needed my receipt because that showed how I paid for it and how I would be refunded. He asked me how paid for it and I told him I paid in cash. Then he told me that in that case my form of refund would be in-​store credit. There was no way I was taking in-​store credit so I said just give me what you have, order what I need yet and I won’t be coming back. He, the store manager was ok with that. So in the end the store manager made it clear to me he would rather lose a customer instead of correct the wrongs of what occurred in this incident and he would do so over a $ 50 delivery fee. Unbelievable.
Long story short, I’m never returning to Menards unless absolutely necessary. I just found out that Menards has an «F» rating on the Better Business Bureau website and it all makes sense to me now. Check it out for yourself.
In the end if you choose to shop at Menards, make sure it is a product available on the shelf and don’t expect to be able to get anything from them that may require a little bit of customer service.