We went in near closing on a Saturday evening to buy a hat for my father and were greeted by the owner. He was very friendly and glad to show us where we could find the types of hats we were looking for. He showed us many different types of hats until we found one that my father loved. The owner was patient with us and wanted to make sure we found what we were looking for. While we were checking out my sister found a big flappy hat that she absolutely had to had so we walked out with two hats! BTW, he offers a military discount(not sure the amount but I think it was 10%)