Dave was very responsive and had a lot of creativity with his offer to design & build a deck. Quality shown was high and he was knowledgeable. Unfortunately I am writing only two stars due to a lack of follow-through which I believe every customer deserves. After providing the upfront 10% down I waited patiently for 3 weeks for«start work». The 10% check cleared in the first 14 days after mailing and felt this was a good sign. However during a good faith check-in call I was disappointed with the re-rack of schedule and numerous reasons/excuses for the inability to perform the work. The weather was no different than expected in the Green Bay area yet that came out as the primary apologetic reason/excuse for essentially a day for day delay. Perhaps if I had any movement or contact while patiently waiting for up to 6 weeks to start work, then I wouldn’t be writing this review. I am sure this is not indicative of their 30+ years in business, but this didn’t help me as another customer who didn’t feel valued. Perhaps there are others, but certainly hope not.