Have been here four times for four different items — only ONCE have they been able to help. First off, there is never anyone in the store when you go in! You can hear someone moving around in the back — but on more than one occasion I could have walked off with half the store before anyone comes out to see if they can help you. They know you’re there — the door chimes when you go in. Next, if it’s not an «easy» fix or item — their standard answer is «we don’t have that» or «we can’t do that»; whether it be a light bulb or a watch battery. Basically, their customer service is dismal. I have then driven across town to the other store on Hansen Street — and gotten the same problem taken care of instantly! Save your time and go directly to the Batteries Plus on Hansen!