Brand Source TV and Appliance LLC

Terrible experience with this store from the start. My home came with the appliances so it was not my choice to by from them… I have had them out several times for the refigerator as well as the dishwasher. I called this am to report a problem with leaking around the door (again) and was advised that they can’t fix it as it has been more than a year. I would think that when they have been here for the same thing WITHIN the year that they should cover it… they say they were not here in March. I wonder if that is so they don’t have record of it for their convience? Run don’t walk from this store… to many other places that have good reputations!

Bought 4 new appliances from Brand Source in Greeley for my kitchen remodel. They had the best price around and I spend months price shopping. That’s the first positive. This week is the week before Christmas and I had a failure on my double oven which of course is under warranty. Contacted Phil at Brand Source and the repair guy came the next day but needed to order a part and it was going to take a couple days. I was very concerned about the timing as I need to cook Christmas dinner! Brand Source stepped up and had the part needed overnighted to them in Greeley and a guy drove it to my neighborhood for the repair guy. It was fixed on Saturday (today) 3 days before Christmas. Brand Source also called me everyday to update me on the status. Super Customer Service. Sometimes problems come up and it is frustrating, but most important is how does the Business handle your problem? Brand Source was great and I appreciate the response. Recommend them highly.