The Home Depot

If you need to go to The Home Depot, this is the best one to go to in the area.

I was in the W. Ridge (Rochester, NY) on Saturday ⁴⁄₁₈ and I just had to say that all of your employees were great! I was just looking around and buying certain items that I needed and it seemed like every aisle I went down someone was asking if I needed help. All the employees seemed to smile and actually liked being at work! That is very hard to find anymore. The store was really busy but no one was complaining. You must be doing something right there, keep it up.

Home Depot is a great place to go for DIY home equipment. I had a busted deadbolt on one of my doors and it was so easy to find a replacement deadbolt in the style I wanted and at an affordable price ($ 14). I had a couple other things to buy while I was there and grabbed those before I went for my deadbolt, but when I tried to find it, I had walked right past it. I asked one of the employees that was stationed by the entrance where I could find the deadbolts and he very promptly and courteously told me where I could find them. Every staff member that I interacted with was very friendly and knowledgable and didn’t make me feel like I was a burden to them. I will definitely be coming back when I have more home improvement projects to do.

Weddings are EXPENSIVE! You have no idea unless you have planned one before. What you end up finding out is the more you do the cheaper it gets! Thus I found myself spending a significant portion (like 3 hours!) wandering around this colossal beast of a home improvement store. They did have everything we needed and most of what we wanted.
We started in lumber and found everything we needed without too big of a problem. So we got it all together. Found an employee and set them to cutting up our wood… Stay on track damn it. Turns out Home Depot will cut up your lumber for free! Then just tell you to tell the cashier to call them to confirm the amount!
So we gave the guy (not sure his name) his cutting orders and off we went to finish up. We got the spray paint and hard ware we needed and back we headed. To find the guy had cocked up most of what we told him. In a game of Home Depot Telephone, our guy had to hand the project off to a second guy. We had told him we we needed 4 21″ 2×4’s and 4 48″ 2×4’s. The rest should be cut into 12″ pieces. Well they cust the rest 48″ into 49″ and the cut the rest into 48“rs. No idea how that got cocked up but they did fix it, we just had to wait.
I find, I’m pleased enough with getting all my lumber cut up for free that I don’t mind the mess up. The prices were reasonable and we got 2 more projects started and paid for!

Very convenient and always staff on hand to help with any questions. I’ve been taking my daughter to the kids workshop the first Saturday of each month and she loves the activities!

the merchandize, the layout is the same as any home depot I have visited. One thing that stood out when I visited them was the people. Lot of store employees working and eager to help you find that odd item you are looking for. This was the very positive impression that was left when I visited this store. Got all the items like towel hangers, blinds and few other things without any problem. It was nice to see people actually enjoying working at this location.
Went back few times since my 1^st trip and planning on going their few more times before heading back to Colorado. Last trip looking for few more items, encountered grouchy old man (didn’t see him 1^st time) not so happy about helping me. I was so impressed with 1^st impression of this place, grouchy old man didn’t effect the star rating of this place. I still got few more trips left so let see how it goes.

They have a lot of items here but you never know what you’ll get for help. I’ve had some good help in the past but today I got your part is down that isle somewhere. Not much help today I guess

For hardware purposes, I would more or less consult my trusty toolbox first before venturing outside to a hardware store, but then there is Home Depot, more spending, less doing.
It’s been a ride of tears at many of these locations but this branch falls right in the middle of not horrific or not exciting, as I expected it to be. Employee’s are responsive most of the time with some being really sweet to some just hating thier job. Doesn’t bother me that much since the prices were ok and in the end, I didn’t leave furious so I may come back if I need to.

this HD is generally hit or miss. I’m in there enough for various things around the house that it almost seems like i’ve spoken to every employee there.
some are extremely helpful, they stop to ask if you need help, and are generally pleasant. then there are those who make it very obvious that they hate their jobs are simply there to punch in and punch out.

I don’t enjoy shopping for home building or lawn/​garden equipment and supplies, but I can count on this Home Depot location when I need to get some things.
This year we decided to invest in another piece of lawn equipment. I thought maybe I would just rent, but after seeing the price here I figured it would be best to just invest. I didn’t see what I needed at first, so I asked an employee who was very kind and helpful. She was able to find what we needed. We were in and out quickly!
I generally can get some good garden supplies and flower deals at the end of the season. Otherwise I shop at locally owned places for those types of things, but I can’t complain about what I get here.
And of course paint. This is my go to place for reasonably priced paint. And I drive a few extra miles to come to this location instead of the one closer to home because the service is MUCH better.
I just wish they had a few more cart corrals so that I didn’t have to walk so far — but that’s such a first world problem that I shouldn’t even complain about it.

I wanted to update my review to say that Home Depot followed up with me, based on my bad experience, and they thoughtfully took the time to address my complaints. While this can’t completely make up for everything, it makes me feel better to know that the manager has contacted me directly and committed to working out the kinks in the Penske rental system.