Mr Tire Auto Service Centers

I don’t even know where to begin. I made an appointment on Tuesday evening at 5:30 PM at Mr. Tire in Greece off Dewey Ave. I arrived at 5:15 to drop my keys off and waited to be greeted at the service desk. In walks a guy who looked to be a tech I said «hello» he looked up at me, didn’t say anything back, makes some annoyed grunting noises and walked into the garage… hmm that’s nice. In walks the «service manager» he is frazzled and complaining he should have left at 4:30… okay? «well here are my keys can you note to check my rotor condition please» he writes it down on the sheet and leaves in a hurry.
Around 5:50 I notice my car hadn’t been brought in yet. I sat in the waiting room while I watched the tech work on two other vehicles back and forth all while stopping and taking smoke breaks (while working in the garage and standing under vehicles mind you) He finally came in to get the work ticket for my vehicle and sees the note on top he makes more irritated gestures to the guy that is now at the service desk about how idiotic that comment is. I explained at that point «maybe I should take my car elsewhere, maybe some place that has decent customer service» Well, after that all really goes downhill. He takes his time, drives my vehicle for road safety check, comes back puts my car on the lift, goes back to the other vehicle he is putting tires on (that guy is ready to flip out in the waiting room also) and takes another smoke break… I go and sit outside as I have now been waiting an hour and haven’t even had my car inspected! the tech comes out (his name is J. T) and tells me with a smile «legally I can fail you in NYS for your brakes soooo» I look at him «soooo??» «well I just wanted to let you know that I was failing you» I laughed and said OKAY, obviously I saw that coming. The manager on site begins to write me up a list of things I needed, caliper, brake pads, rotors. I finally get my car back at 7:00 PM J. T gets out of my vehicle with a satisfied shitty little grin on his face and says sarcastically «have a better day» That was it for me. I was furious that he thought he could play god with my inspection. I took my car elsewhere and it passed inspection. They couldn’t believe the write up I showed them of the «issues» my car had. They didn’t exist! It was a wheel baring that could possibly be changed but there was absolutely nothing wrong with my brake pads, caliper or rotors like J. T had failed my inspection over. This place is HORRIBLE. AVOID at all costs. I had such a great experience at EFS Auto. They will even go out of the way to make sure you get to and from work while they service your vehicle and call you with updates if needed. Stay away from MR. Tire and that joke of a tech at Dewey location J.T. Learn some manners and I hope he sees this and has himself «a nice day» Read less
*Update — I have since verified that this was an illegally failed inspection with The Department of Motor Vehicles. My vehicle was never hooked up to the computer system in NYS to generate or determine why it was being «failed» they also wouldn’t give me a failed report just an invoice with how much it was to repair the items that «are not passable» with a notation at the bottom saying «Rear caliper service needed to pass NYS to get rid of pulsation issue, customer would need rear pads and rotors as well as the caliper service» with an amount of $ 377.00.
Again, what issue? Thanks.
They were messing with the wrong person when he decided to falsely and illegally fail me.