Grayslake Tobacco & Liquor

Ive never had a problem with this store and i love the selection of cigars they hvae there as well.

Clerks are rude, not helpful, not willing to help, and not knowledgeable enough to help even if they wanted to. It’s baffling that these guys are even in business. I’ve gone in here four or five times because I think it’s important to support local business, but these guys are just asking to get bent. Don’t expect anything other than massively jacked up prices, terrible attitudes, and shady sales tactics.
The last straw was the other day; I witnessed a man get ignored at the counter when trying to buy a 6 pack for several minutes while the older gentleman behind the counter was talking on the phone and yelling at the person on the other end. When the conversation on the phone ended, he immediately gave the waiting customer attitude for only buying one 6 pack and exclaimed they don’t make enough money on that beer and that the customer can only buy it with another 6 pack.
**Edit ¹²⁄₂₉: Today, I received a message from «James A» who claims to be the son of the owner of this shop who called me «butthurt» and rattled off a list of contradicting insults and attempts to put me down. I gave this store several good chances and concluded they are very rude (as have others). The added harassment, delivered to my Unilocal Inbox, is just more proof that these folks don’t know how to run a business, don’t know how to handle criticism, and would rather assume the large number of irritated clients is the problem and not the proprietors.**

One word. Rude… I am a big time cigar smoker. I know what I like and I have my favorites but sometimes I want to look around for something new to try. The door to their humidor is locked. When I asked to go inside the older man behind the counter asked what kind I wanted, and I informed him that I wanted to look around. He refused to let me enter unless I was going to go right in and grab one. He barked me out of the humidor and I hastily grabbed one cigar. Luckily it was good, but the owner is awful. The prices are also completely inconsistent. I will not be going back to this place. There are far better establishments.

They have a large selection and I will continue to be a regular customer!