Northern Sierra Propane

These people are exceptional! Customer service oriented!

We have been with NSP for well over 12 years and have experienced nothing but great customer service. I know propane gets high in the winter months, but they are more than willing to work with you on your bill. We had to have our regulator replaced and of course it was at 5:30 in the morning when we noticed the problem. Called the answering service and they relayed the message to Mike. He called us and was out to us within the hour, driving on icy roads as well. That’s what I call «customer service» Thanks Wendy, you and the girls in the office are always so nice to talk to you… keep up the great service.

NORTHERN SIERRA PROPANE ARE THIEVES!!!
The next day after I wrote the previous review, without notification Wendy @ Northern Sierra Propane had their driver TRESPASS ON MY PROPERTY and took the propane tank (that had been recently filled and paid for a week ago) and told me it was because I threaten to take them to small claims. I have no trespassing signs and a gate and had no notification they were going to take it. She told me they can take their equipment anytime they want per their contract. I told her I wanted to be reimbursed for the fill of propane that they took with the tank and she replied it would take 4 – 6 weeks to pay me back. NOT ONLY DID THEY NOT REIMBURSE ME FOR THE LOSS OF PROPANE FROM THEIR MISTAKE ON LEAK BUT THEY TRESPASSED AND TOOK THE TANK AND THE NEW GAS THAT I JUST FILLED, PAID FOR AND REFUSED TO PAY ME IN A REASONABLE TIME… in 4 – 6 weeks? THIS COMPANY ROBBED ME.
Now Wendy, how fake can you be with that comment on my last review, apologetic for the bad experience? You took my tank without notifying me and refuse to reimburse me? Please… don’t explain to me how propane works, explain to me how can YOU be such a CROOK… your company should be shut down. I should call the sherriff FOR TRESPASSING AND STEALING and will be seeing you in court. I have been told by others after the fact NOT TO USE your company, your company is known to be thieves.
SOME ADVICE:
USE ACE PROPANE, not only are they less expensive (I am paying .50cents less per gal compared to Northern SIerra) and their customer service is wonderful!

After switching from Amerigas, anything would be great, quite honestly. But Patti went above and beyond to be accommodating, she knew her stuff and was a pleasure to speak with. When the techs came out, they were equally as wonderful.
Even if they were more expensive than the other companies, I would probably still go to them for their customer service alone– BUT THEY’RE CHEAPER!
This is the kind of company I want to support and have in my community for a long time to come.

The other reviews must be fake cause their prices are some of the highest in the area. If you’ve been with them for several years your cost per gallon is way high. You have to call and threaten to change providers to get the cost back down. The owner is nothing less than a thief

They provide great service and good prices. I switched from Campora who was a little shady. The work orders are detailed, clear and complete. Good tank rental prices. Great business. Would recommend to all.