Mais Nails

The owner of this business tried to scam extra money due to a check that never even bounced. She states that she has her «OWN FEE» that she charges if a check is NSF. Instead of depositing my check, she attempted to cash it same day before my direct deposit went through and so she kept the check for $ 53.00, and added a $ 25 fee to it. She is rude, dishonest, and yelled at me in front of all of her other customers, and I’ve been going to her for 1 ½ years. Do yourself a favor and go to Tom at Grass Valley Nails, he is absolutely amazing!

Worst experience ever. The pedicure took maybe 10 min. The lady was rude, totally focused elsewhere, and I had to remind HER to do the topcoat! The manicure lady was rough and almost angry about redoing my gel manicure! I felt like dirt there. They are not professional or friendly at all. At least the two that helped me. I’ll never go here again! 62 bucks for horrendous customer service and less than par work!

I hate to say this, but for your own health and protection DO NOT GET YOUR NAILS DONE HERE. I went in today for a pedicure and came out with 2 sores where my feet were rubbed raw. The technician was not paying attention to what she was doing and seemed angry and distracted from the get go. I gave her the benefit of the doubt thinking she was having a bad day. She was very rough and fast and it was not enjoyable. I never even got the hot stone treatment that is supposed to come with the pedicure.
I did not realize I was injured until I got into the car and looked down at my feet and saw that I had 2 different sores where she had absently scrubbed me raw with the callus remover. I went back in to show her and she put some antiseptic on them which burned like crazy. After I went to another store and felt the pain I decided to go back to the shop and ask for a full refund which they gave me after they had me sign something saying I would not sue them. They assured me that the sores would turn into scabs soon :/​I wish I would have read the other reviews here before I subjected myself to this.
Seems like all they would need to do is slow down and pay close attention to what they are doing. Why is this place voted the best in Nevada County??? I am getting ready to go on a trip tomorrow and hope that I don’t have any more problems…

HORRIBLE!!! I am not too sure how they’re voted «Nevada City Best» consecutive years. I went in and I am visiting my grandparents and I’ve been coming up here since I was little so I decided to come get a mani/​pedi for a special occasion and this is the worst place you can choose! I had gel on my nails and the lady did them VERY sloppy so I politely said «I’m sorry I do not like them» she looked at me like it was my fault so I asked her to change the color and take it off and she told me that would be $ 5 extra on top of my $ 37 for the gel manicure. I laughed and said no thanks and had he take it off. Paid for my pedi but refused to pay for the gel mani cure that was taken off because if I am going to spend $ 37+ the manicure better be immaculate. Sorry worst customer service and horrible job!

The only reason I am giving five stars is because of how kind, thorough and great at costumer service Holly was. The other lady was absolutely rude. Glad she didn’t end up doing my nails. They were just as reasonably priced as any nail salon. I was happy overall with my visit. I will be back but only to Holly! Thank you for my beautiful nails

Ugh! Why can’t any salons in Grass Valley be good!!! I made an apt for a pedicure was taken right when I showed up so that was good BUT they didn’t let me control the massage in the chair. They hardly massaged my feet barely scrubbed everything just felt so rushed! More people started coming in the place started getting busier and I only felt more and more rushed! I was all done and the lady didn’t even put my flip-​flops back on she had me follow her to the front barefoot walking all through the salon! Then when she went to charge me she charged me the incorrect amount and asked me for more money I told her I didn’t have anymore cash but she remembered that she gave me two dollars back from tipping her and she asked me for the two dollars. Just rude like it’s my fault that you charged me incorrectly slow down and pay attention! I will not be going back!!!

I couldn’t even believe how awful this nail salon was. We came in and the greeting was horrendous. I made an appt for three people for a wedding about a week ago they weren’t even prepared for us. The woman who did my full set has a major attitude problem she kept rolling her eyes and glaring at me every time I spoke. I tried to be friendly, I don’t know if she was already having a bad day but she made my experience less than satisfactory. She cut me several times with no apology and payed no attention to the request I made about the style acrylic I wanted. She glued my nails to my skin and rushed the job she did.
So my nails didn’t even turn out how I hoped for them to. Would not recommend this place.

Worst pedicure ever. They didn’t pay any attention to what they were doing. Didn’t notice or fixed my smudged polish and their «hot stone massage» was more like a «hot stone brunch once over my foot».
I also got a full set of nails and they got acrylic all over my fingers (didn’t wash it off) and glued the nails to my skin.
If I could give negative stars I would.

I really wish I would have reviewed Mai’s on Unilocal.If I would have seen the other reviews I would not have gone to Mai’s.
I took a week to think about writing a review, because I want to think the best of everyone. However, my wound from Mai’s has yet to heal, so I decided to write an review.
Last Friday a friend and I had scheduled appt’s for pedicures with Mai’s. When we arrived, the welcome was less than warm and they were not prepared for our appt. The colors are outdated, Winter colors, and many appeared old. I was seated rather quickly, my friend sat waiting for another 15 min., while watching walk-​ins be seated before her.
I noticed that they did not take time to properly clean their chair /​bowl. As I watched, they rinsed the bowl, with no cleanser and did not remove any parts for a thorough cleaning. AT THIS MOMENT I SHOULD HAVE LEFT.
.
But not wanting to create a fuss, I sat down at the chair.
I soaked for nearly 10 – 15 min before a really nice man sat down to do my pedicure. His kindness was refreshing. Within the first few strokes of my pedicure, he sliced my my toe in between the nail and the roll of skin, nearly half way down the length of my toe. I began to bleed immediately. It was as if he did not notice my toe covered in blood as well as on his hands. He kept working. He tried to wipe it away, but it was such a severe cut, my toe continued to bleed. A woman gave him a blue liquid to put on it to stop the bleeding. My toe was in shock. He was very apologetic, and very kind. I think he was upset he had hurt me so badly. He finished my pedicure and did a great job with the message.
I paid $ 28.77 for my pedicure, and to be honest I was in shock that with the size of my injury that they would think it was ok to charge me and to not even take notice or make an injury report for Licensing.
To add insult to injury, my nail color was pitted, dimpled and not drying. By this time, I just needed to leave the spa.
I went back later that same day to show them my injury, as well as to let them know that as soon as my toe was feeling better, I wanted new polish as the polish they used was defective. A younger woman with many tattoo’s spoke with me treating me as if I were trying to rip them off. I requested to wait until Monday for new paint to give my toe time to fully heal. And to give myself time to consider if I really wanted them touching my feet again.
I called my health insurance 24 Hour RN line and explained what had taken place. It was suggested I soak my toe, etc. and if it had gotten worse, or had certain symptoms, seek help immediately, or if it certain symptoms didn’t exist, I could wait till, Monday, but that I needed medical intervention due to the serious nature of toe infections from spa pedicures.
By Monday my toe, and the other toes looked like sausages. It was clearly infected and angry. I went back to Mai’s and asked for a refund as I needed to go to a doctor for treatment (I have included a pic on my review of two days after and a week later). The woman with the tattoo’s said «Oh you have sensitive skin, that’s the problem,» and offered a gift certificate. I responded «No, I was shanked on Friday by the really nice man who works here, and now it is infected. I’d like my money back to pay for the cost of going to my doctor.» She had the nice guy that hurt my toe take money out of his wallet and give it to me.
The rude young tat’d lady took a ripped piece of paper wrote that she refunded me money in the sum of $ 28 and asked me to sign it. I wrote that I had an infected toe from the pedicure requiring medical intervention and that they charged me $ 28.77 but returned $ 28. She had the nice man give her one more dollar and gave it to me. She never apologized. She treated me like I was taking advantage of her business. The man who harmed me did apologize several times.
I’m now taking antibiotics 4x’s day as well as ibuprofen to keep the swelling down, and still soaking several times a day. My toe has been in pain all week, and I have been wearing flip flops to work because I can not wear professional type of shoes at all :(Also, as you can see in the picture, my toe is struggling in the healing, and will most likely have to return to the doctor on Monday if it isn’t any better.
I really do not like to focus on the negative of people or businesses. I understand we all have off days, but my health has been compromised and Mai’s response was dismissive at best.

Although I have waited awhile to write this review, I had a pedicure here and it was terrible. The guy who gave the pedicure started scrubbing the parts of the filters while my feet were still in the spa! Disgusting! Never going back.

Literally the WORST nail salon I have ever been to– and I have traveled around a lot!
I’m sitting inside currently writing this. Soooo expensive. $ 30 for a basic pedicure… And from the moment I sat down to when they put me under dryer it was 12 minutes! That’s not even enough time to relax! The massage he put lotion on me and ran his hands across once then wiped it off. For $ 30 you are paying for the massage!!!
Then they have NO color choices– it seems disgustingly dirty in here for there being 10 employees sitting around doing nothing. I really wanted to not even pay but whatever.
Save yourself by going ANYWHERE BUT HERE!!!

The end product of my mani and pedi was as to be as expected. Clean and painted to a t! The service and the length of it however is another story. It was quite pricey for what I would call a rushed pedicure. The lady who was doing my nails seem to not even want to touch my feet. Maybe they were that bad but it’s kinda her job right? Plus on a yuckier note the tools didn’t seem to be cleaned between customers. I will not be going back unfortunately.

I love the team at Mai Nails. I get so many complements on my pink and white powered/​gel nails! The luxury pedicure is so relaxing and leaves my legs and feet soft. I recommend this shop to all of my friends!

Honestly. I will never go here again. And the only reason I came in the first place was because my usual nail salon didn’t have any open appointments at the time I needed. I got a gel french manicure and Mais charged me $ 40 (where I usually pay $ 30 at my normal place). To add on to that, my manicure chipped not even 24 hours after leaving the salon and has continued to chip since. its only been 3 days. I also had an appointment set up and they sat and started the manicures of walk-​ins before they attended to me. almost 15 minutes after my appointment time. I am thoroughly disappointed with the service here and will not be back.

A friend and I were visiting the area and had a hard time finding a place open past 5:30 that could accommodate us on short notice. This salon did, but we were disappointed with the outcome. Chairs were great, but colors were REALLY limited (no pastels or more trendy type colors) and many seemed to be thinned down. I still have calluses in common ‘summer feet’ places like my big toe, which I should not after paying for the ‘deluxe’ $ 45 pedi that hardly lasted 30 minutes. My fill was just ok, but the French was uneven and has jagged painted edges. My friend had pink and whites for the first time and they are very thick and just look obviously fake. :(but the chairs were really, really good for the pedi’s, and the people nice… we will be sure to take care of business in the city before heading this way again…

I think this place is a solid 4 but I’m upping it a star cause I grade on a curve. I’ve been to all the other nail shops and they suck in this area. Massage was great, girls were sweet and did a good job… Took my mom here for her bday mani and pedi and we were very very happy and I’m pretty gosh darn picky!
Also, I hate when I hear people like Jan complain about language barriers. How many languages do you know? And if there’s blood… manicurists have to take it seriously… Someone should flag her grumpy ass review

Terrific service. Try the full service pedicare complete with hot rock massage.