Walmart Supercenter

Maybe it was inventory week, but I have never been in a Walmart that had so many employees just milling around. There were also large packs of blue jacketed people lurking in the corners. Several times I turned at the end of an aisle and almost bumped into a group of people engaged in conversation.
Only in the electronics section did anyone ask me if I needed help. Despite having already looked, I did need help, to locate the USB thumb drives. Pretty good prices right now. About $ 10 for a 16GB device. I bought one for my dad, who has never backed up his important files (all 500MB worth).
Store was clean and tidy. No post to social media worthy encounters with other customers.
Bottom line: Yep, it’s a Walmart, next to a Sam’s club.

It took, no joke, at least 20 rings to get them to answer the phone and it’s not Christmas time! And then I waited on hold for 10 minutes and I finally hung up! Does anyone handle the phones there?

has the essentials, nothing amazing about this location.

It’s a walmart, sometimes you have great service, sometimes you don’t. I don’t like the change of layout but that is happening to all of the area Walmart so I can’t avoid it. It’s hard to give honest opinions based on various friends that used to work here, some with great experience working there, staying for years, other with bad.
The biggest negative is that it has been ages from the time I’ve been here because it is such a head ake to get in there. Construction made it worse, but still its worse than it was in the 10 –15 years ago when I was up here regularly when I was in high school … makes it worth it to spend more at target or other grocery stores to avoid the traffic head ake, inside the store & out.

Been going to this Walmart when it used to be at Kimball and 114. This store plain looks like crap. They never strip and polish floors like they used to. The bathrooms are appalling condition every time I go in there. The management from store manager and above is oblivious. The only part that is in good shape is the pharmacy. The people that work in the pharmacy are always bright and cheerful and willing to help. Truly if it weren’t for them u think I would take all my prescriptions to Walgreens or CVS and stop shopping at Walmart all together. It is sad to see how poorly this store is run.

Possibly worst experience with a pharmacy and customer service ever.
Friday– my doctor sent in a thyroid prescription renewal and the pharmacy had to order my prescription but had the generic brand I could use for the weekend. I called the pharmacy to ask when I could pick it up and they said ANYTIME. Also I updated my insurance info.
Sunday: refilled another prescription through the mobile app which said it would be ready same day.
Monday: 9:30am went to the pharmacy to pick up my medications and they were not ready…
Tuesday: 1:40pm went back to pharmacy and they were closed… Once again I was told to come by ANYTIME to pick up… Went to customer service to see why the pharmacy was closed and they were useless. The first lady actually ignored me and walked away to go on break. I am fairly certain the customer service ppl were heavily medicated and hate life. When I finally got someone’s attention then they said «oh they are at lunch»… Like I should know this… I Called the manager and voiced my complaints and he literally said I’m not a pharmacist and can’t help you.
3pm Tuesday ! I finally get to see and speak to the pharmacist!!! Come to find out they did not update my insurance info and we’re going to charge me over $ 300. To top it off, Rebecca, wouldn’t double check they inputted my insurance and said «now we’re stuck with it since I didn’t want to pay the $ 300.»
All in all, this place is incompetent, careless, disorganized, and doesn’t understand what ANYTIME means.

I’m 100% sure I just got screwed at the Wal-​Mart at 1601 W. State Highway 114, Grapevine, TX 76 051 (store 0266) over $ 10.00! I shopped there on 3÷10÷15 with a bag getting left at the register. I called after I got home, after seeing several shirts missing. They had me weary to begin with after saying they would take them out of the bag and place them on the rack to sale again… Really? So after giving blood, working a full day of work I truffle back to the store to hopefully find my shirts again as I was told that or I would get a refund. The 1^st lady I talked to said the same thing but of course was leaving the area by the time I got back, I tried to call out to her one time but didn’t want to sorry her as I THOUGHT she was going home, she didn’t just covering for someone I guess! So another lady helped me and also talked with another lady. She said she would have to search where the merchandise was before refunding since I couldn’t find the replacement items (they were clearance so I knew it was a slim chance). Then after 3 – 4 other people were helped she made it back only to tell me in front of several people (by the way very unprofessional and I was embarrassed) that she looked at the video and seen the items were all accounted for and the cashier even looked to be sure items were clear the round area, I asked her several times becuz I knew this sounded fishy and advised the cashier was going to break (the cashier and I talked several minutes afterwards, before I left). This lady then talked to this 48 year old like a kindergartener stating she viewed it herself. Didn’t offer to show me the footage just they weren’t liable for it after items are out of the store. I told her again they didn’t leave the register. At this point I had enough embarrassment, made me feel like I was trying to steal $ 10.00 from a child. So I just left with nothing but knowing that I wouldn’t do my, at least, $ 400 plus an month shopping at this store again, regardless if it’s close to my job!

Huge, clean Wal-​Mart. Not sure why this Wal-​Mart was rated so low, but check-​out was not an issue and everything was well stocked. This Wal-​Mart is way better than the one’s found in California.

Customer service is horrible! ! Absolutely no check outs but one in the whole store. The store is packed and people are leaving there buggies. I am shopping at Kroger from now on and you should to.

Usually I can’t stand Walmart! Totally prefer Target.
However, just want to drop a quick note to state that this Walmart location actually wowed me in terms of how un-​crowded it was, clean, and quick.
I still prefer Target, but if I have to go to Walmart, this one is the premier location.

So glad I got away from Walmart in Irving. This Walmart is clean, not overly crowded, very organised, and the employees actually work! So glad I don’t have to stand in line for 20 minutes :)

They should call this place
FreakMart. Employees and Customer some look freaky. 1 star cos that’s all it gets. 500 customers and 3 lanes open to check out. Ridiculous.

i hate having to go to walmart. open your checkout lanes!!!

Yes Walmart is always packed. yes Walmart has strange characters in both employees and customers. Yes, you save money. Yes, yes, and yes. Yes I get frustrated when there’s long lines. Yes I choose to come here. No problems. I save I come to buy one item and leave with more. Plan A have my list. There is no Plan B. I get my shopping done and have a laugh at all I see here. The cashiers are mostly happy and those that are I love to make laugh. If you come here when it’s not packed good luck and use that time to enjoy the speedy check out lines. I don’t complain it’s Walmart! Great place for me to save and get a show. Ps. Don’t ask… employees rarely know where stuff is at. I just say what I’m looking for out loud and customers point me to it. Walla!

I have been to many Wal-​Mart stores all over the country and this is by far the worst run store I’ve shopped at yet. The store seems to be operated on a perpetual skeleton crew. Shoppers could wander the store for hours without finding a salesperson, and then a few more hours finding a salesperson who actually knows where to find anything.
The restrooms at the front of the store are ALWAYS filthy. The stall locks are faulty so hold on to the door, ladies, while doing your business or someone will likely walk in on you. Products are often mislabeled or in the wrong place on the shelves — be aware that Wal-Mart’s policy is to give customers the price on the label directly in front of the merchandise so don’t let them pull the old «sorry, someone put it in the wrong place» routine. The produce is NEVER ripe. The boxes they’re shipped in probably have more taste.
The registers are severely limited because they never seem to have enough cashiers. Shoppers end up standing in long lines for very long periods of time. The idiotic self-​check outs are nothing but a nuisance and are constantly malfunctioning. Don’t bother trying to use self-​check outs with any more than two items or you’re going to be there awhile.
Heaven forbid you have a price, product or other issue, because it could quite possibly take days for a manager to show up to help you. I feel sorry for the «associates» who actually try to be accommodating, but whose hands are tied by incompetent, lazy, uninformed managers. The store manager at this Wal-​Mart should be ashamed of the way this store is run. It’s disgraceful. I would NOT recommend shopping at this Wal-​Mart Supercenter.

I want to preface this review by saying that I’m NOT one of those individuals who hates Walmart. I actually like Walmart. They normally have a good selection and affordable prices, enabling me to do the majority of my shopping at one location.
I am absolutely bloody tired of this specific Walmart, however.
Every time I go there it seems that I have some kind of problem. Either they’re out of stock for one of the items I want, or one of the items rings up at the wrong price, or I can’t find a clerk to get something out of a case for me, or they don’t have enough registers open…
Here are some examples of issues I’ve had at this Walmart:
Earlier this month I went in to purchase some ammunition. I am a recreational shooter and I use Winchester White Box ammunition for practice, something that Walmart has at an incredibly low price. It took 46 minutes, asking three employees, and two telephone calls to the store manager to get into the case.
(Note: I had an appointment less than 1 mile down the street scheduled for 2 hours after I arrived at the Walmart and had no other plans for the day. That’s why I stayed).
In the summer of 2011 I cared for three «at risk» children. They normally ate sandwiches, their choice, for lunch. As such I normally bought 2 packs of roast turkey and 2 packages of thick slice bologna every week. Both items were on sale for the entire summer. They range up incorrectly EVERY SINGLE TIME for the entire summer.
I notified the store representative each time to have the price corrected. I notified the management staff four different times. The prices on these items were not corrected until I made management aware of the fact that I had recorded the last two notifications.
Just today I went there to pick up an air purifier I’d had shipped to their store. While I was there I attempted to do some shopping. Even though this was early in the afternoon, supposedly mere hours after they finished stocking, an amazing number of products were simply not on the shelves. No diet tonic water (they stock two kinds) were available. Three different types of brand name sodas, three different brands of wheat bread, two different types of peanut butter were missing. They were out of sugar free cough drops, Alka-​Seltzer, and the dye I use for my beard.
They had over 40 different rows of American cheese though.
The whole point of Walmart is one stop shopping. What’s the point of going there if you have to go somewhere else to finish half of your shopping?
Sadly, this is the only Walmart I have this problem with. None of the others in my area, stretching from Lewisville to North Richland Hills, have this problem. Unfortunately, this is the closest Walmart to me and the easiest to get to with the construction on 114.

I am giving this 1 star because I am simply fed up with this Walmart. Last night the place was packed with people checking out and only a few lines were open. There were NO express lines open! The self checkout was backed out into the aisles.
This is not the first time. Every time we go there, it is an issue. I always regret going, but I have so much time invested that I am committed.
Also, they simply have limited products. I end going to Tom Thumb anyway. Frankly, what I save is probably eaten up in gas money.

You always end up here just wanting to buy one item. Bam! Next thing you know you have 15 items in your cart! How does it happen? Wal-​Mart and their cheep prices. The Wal-​Mart in Grapevine is a pretty decent Wal-​Mart. No signs of Ghettoness which is always a plus. The people who work here are characters but in a good way. Best time to shop here is past 9pm. Less people but always more fun.

I used to shop here weekly because it was a one stop shop for everything I need. A few weeks ago they did a store remodel and downsized the regular products they used to carry. Why? The store didn’t get smaller so why did the choices get reduced? I can see getting rid of lesser name brand items and slow movers, but Huggies baby wash? Diet Crush? I know those items moved off the shelf rather quickly all the time. The yellow and blue décor isn’t all that thrilling either. Boo! Hiss! This warrants a complaint in the complaint box!!!
Plus, they have no cart returns anywhere near the handicap parking spots. Does that make sense?

One of the better Wal — mart stores in the area. It looks like the best keep getting better the store is looking great after the renovation. The service is great but I try & go either early or late to avoid the crowds. I know that the store prior to renovation was just looking like nothing special and very cookie cutter. I do try and avoid the store during peak hours but really what do you expect from a store that offers low prices and is the size of 10 houses. The store is always well stocked and clean. The place still has that new car smell after this awesome renovation. They almost made me ask if I could spend the night it was just that great.
The only thing I’m wondering is when are they going to renovate the Wal — Mart in my hood? Damn, what’s a brother got to do to get some fresh paint and some new shelves. Oh well, thankfully I’m in this area quite a bit so I can just shop here and try not to look like to much of an outsider.